74
fair

DBS digibank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
Work at DBS Bank Ltd.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at DBS Bank Ltd.? Unlock additional insights
Android unitQ Score
Android User Feedback
88%
Android
355 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
48 Reports
User Feedback
12%
iOS
48 Reports
88%
Android
355 Reports
DBS digibank - Latest Quality Issues
iOS
Dec 2, 2022
System outage
DBS is the most popular bank for app/online banking downtime rates. Earlier in 2022 the system and all cards issued by DBS were down for 3 days. August 2022 … down again. Great! 02 Dec 2022, down again. This is not a reliable banking app!
iOS
Dec 2, 2022
Lags and delays in the app
Lags and delays in loading and connection speed has been extremely pronounced lately. The issues occur when i attempt to make Paynow transfers and FAST transfers. Bank transfer attempts have also been failing more often than not, resulting in further delays, as error messages pops up.
Android
Dec 2, 2022
The push app notifications are really annoying. You don't let us see our account balance is it? How funny. Please fix it before I stormed into the DBS bank and screamed at the staff.
Android
Dec 3, 2022
I took new phone yesterday but I can't access my digital account in that .
Android
Dec 3, 2022
No option to download the bank statements to your phone. Well I guess I am back to paper statements even though I don't like it. Lame
Android
Dec 3, 2022
Most frustrating experience.. had a refund problem n tried usin digibot.. after taking time to fill in my particulars.. as soon as I tried viewing my sms for authentication code.. I was bounced back to the start and have to authenticate all over again.. it happened a few times! After struggling for some time n nt even sure my complaint got thru I find an email a few days later tellin me to go authenticate myself all over again to login to digibot to view and update my pending query. Worst exp
Android
Dec 3, 2022
Unable to do vpa since afternoon. Keep hanging.
Android
Dec 4, 2022
Dear sir/ Medam, I change phone now i can't using this app by my account? How can makecits again plz can send any link for solb myvproblem,thanks
Android
Dec 4, 2022
Wow this app is bad. So bad that after leaving a one star review within the app they ask if I'd like to leave an Android review... Why yes I would like to tell people how bad your personal banking app is. The app makes me wish I never banked with DBS. Please consider your options if choosing a bank for the first time. Update: two years later it's still horrible. Update 2: They still ask you to Android review after a bad internal review.
DBS digibank - Product Description
SET UP YOUR DIGIBANK APP IN UNDER 3 MINUTES. (3 STEPS)
- Step 1: Download DBS digibank app 
- Step 2a: Existing customer: Register with your DBS ATM/Debit/Credit Card number and PIN, or via SingPass Face Verification (Singaporean/PR only)
- Step 2b: New customer: Sign up with MyInfo and start banking with a bank account, debit card, PayNow and PayLah! (for all nationalities – NEW!) 
- Step 3: Set up your Digital Token and you’re done!

EVERYDAY BANKING MADE SIMPLE.
- Peek at account balance without logging in
- Open just one fixed deposit account for all currencies and change your maturity instruction in real-time 
- Apply for accounts, loans and credit cards
- Get multiple products and services at one go with Starter Packs 
- Transfer money overseas with DBS Remit – same-day transfers, S$0 fees 
- Save time with Smart Shortcuts, based on your top actions 
- Move seamlessly between digibank and PayLah! with just a one-time login

SMART SERVICES PERSONALISED TO YOU.
- Manage money better, from paying bills and subscriptions, to tracking cashflow and growing your money with personalised insights
- Get reminders on upcoming payments, insights on possible duplicated payments and sudden bill increases
- Verify your transactions securely with Digital Token
- Chat with digibot for help on your account, transactions, or even loan application – on-demand 24/7
- With the new insights tab, you get improved links and prefilled information. We’re making the next step in your banking journey more convenient, so you can focus on what matters the most.

NAVIGATE MONEY WITH CONFIDENCE. 
- Investing in digiPortfolio has never been easier. You can now invest in new portfolios or monitor existing ones on-the-go.
- Get a financial overview with personalised insights to help achieve your financial goals on our newly designed dashboard
- View 'Your Net Worth' to see the big picture of your money, including other banks and government accounts
- Make your money work harder with Singapore’s first digital investment advice feature
- Looking to buy your first home? Simulate how this goal affects your future cashflow and CPF balances 10, 20 years down the road
Want to improve your unitQ Score by 20% within 30 days?
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