Quality degradation at DBS digibank  
Users report higher volume of Quality Issues than usual
70
fair

DBS digibank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
88%
Android
256 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
35 Reports
User Feedback
12%
iOS
35 Reports
88%
Android
256 Reports
DBS digibank - Latest Quality Issues
Android
Apr 22, 2024
I can't find the Chinese switching function, the official website introduces this function, but the switching option disappears on the app
Android
Apr 22, 2024
otp is a nuisance
iOS
Apr 22, 2024
Unable to reach out without chatbot
It seems that DBS assumes that everything is solvable by the current chatbot that is not sophisticated enough. There should always be a way to reach out to DBS team by default, but it is not provided, or it is just too hard to find.
Android
Apr 22, 2024
Recently, after scanning the merchant's QR code for payment, I couldn't key in any number for the payment amount. No issues when I was doing PayNow via mobile numbers. The issue only applied to after scanning the QR codes.
iOS
Apr 22, 2024
Digital Token unstable
Can't even make payment to SingHealth, the digital token notification doesn't work, even if you tap the ‘digital token' in DBS App, it only gives you OTP option. Suppose to just tap ‘Approve' but it doesn't appear and not other option to approve credit card payment. Having this problem for past 2 years, DBS can't solve. Don't have this type of issue with UOB app and their digital token never fail me.
Android
Apr 23, 2024
Unable to set up digital token ! End up using SMS ... Already called in to enquire like 4 times, but nothing done ! Getting irritating.
Android
Apr 23, 2024
You must fix the keyboard input for Paynow. Last time it was keying in 1150 to get 11.50 but now after keyin same number and now is $1150. After building all the perception and used to it, now need to be carefully everytime transfer out. I heard some of my friends encounter the same issue.
Android
Apr 23, 2024
Cannot create an account with singpass. Always have "network error" despite trying mobile Internet and multiple WiFi networks. Worst banking experience I had, did not expect that from Singapore.
Android
Apr 23, 2024
some bug in the account opening functions
DBS digibank - Product Description
SET UP YOUR DIGIBANK APP IN UNDER 3 MINUTES. (3 STEPS)
- Step 1: Download DBS digibank app 
- Step 2a: Existing customer: Register with your DBS ATM/Debit/Credit Card number and PIN, or via SingPass Face Verification (Singaporean/PR only)
- Step 2b: New customer: Sign up with MyInfo and start banking with a bank account, debit card, PayNow and PayLah! (for all nationalities – NEW!) 
- Step 3: Set up your Digital Token and you’re done!

EVERYDAY BANKING MADE SIMPLE.
- Peek at account balance without logging in
- Open just one fixed deposit account for all currencies and change your maturity instruction in real-time 
- Apply for accounts, loans and credit cards
- Get multiple products and services at one go with Starter Packs 
- Transfer money overseas with DBS Remit – same-day transfers, S$0 fees 
- Save time with Smart Shortcuts, based on your top actions 
- Move seamlessly between digibank and PayLah! with just a one-time login

SMART SERVICES PERSONALISED TO YOU.
- Manage money better, from paying bills and subscriptions, to tracking cashflow and growing your money with personalised insights
- Get reminders on upcoming payments, insights on possible duplicated payments and sudden bill increases
- Verify your transactions securely with Digital Token
- Chat with digibot for help on your account, transactions, or even loan application – on-demand 24/7
- With the new insights tab, you get improved links and prefilled information. We’re making the next step in your banking journey more convenient, so you can focus on what matters the most.

NAVIGATE MONEY WITH CONFIDENCE. 
- Investing in digiPortfolio has never been easier. You can now invest in new portfolios or monitor existing ones on-the-go.
- Get a financial overview with personalised insights to help achieve your financial goals on our newly designed dashboard
- View 'Your Net Worth' to see the big picture of your money, including other banks and government accounts
- Make your money work harder with Singapore’s first digital investment advice feature
- Looking to buy your first home? Simulate how this goal affects your future cashflow and CPF balances 10, 20 years down the road
SUSTAINABILITY MADE EASY, AFFORDABLE AND MORE REWARDING
- Living sustainably doesn’t have to be inconvenient.
- Track, Offset, Invest and Give Better with just one tap.
- Learn how you can lead a greener lifestyle with bite-sized tips on-the-go.
- Gain access to green deals right at your fingertips.
- Make the world a better place with DBS LiveBetter!
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