Quality degradation at Electrify America  
Users report higher volume of Quality Issues than usual

Electrify America | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-29 Points Past 7 Days
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30-Day Trend
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Android unitQ Score
Android User Feedback
18 Reports
iOS unitQ Score
iOS User Feedback
2 Reports
User Feedback
2 Reports
18 Reports
Electrify America - Latest Quality Issues
Jun 21, 2021
"Unexpected Error" when I attempt to create an account. Glad I found this out before I needed it.
Jun 19, 2021
Couldn't charge at 3 of 3 different EA chargers in PA using my Android phone (Pixel 5) today. Luckily my husband's iPhone app was functional.
Jun 17, 2021
Last 2 Weeks Will not initiate charge, there's no way to back out of the initiating screen, whicb is stupid because, what if there's an emergency? Needs more updates... And it's overpriced charging needs to go
Jun 17, 2021
Update: developers pushed an update and I got the HomeStation past the amperage setting and connected it to my Wi-Fi network. Unfortunately, the app still can't see it, and when I try to add it again in the app it can't find the device (probably because it can't broadcast a Wi-Fi to setup if it's connected to a Wi-Fi network already). There doesn't seem to be a way to factory reset the HomeStation and start the process over in this scenario. Signed, your free beta test team...
Jun 15, 2021
Very nice customer service but the app and engineering is just awful. It works like 10% of the time, I always have to call customer service and get their help which adds like 30 minutes to my charging experience. You guys make EVs look bad.
Jun 14, 2021
Received my Homestation but tapping the Home tab of the app at the bottom crashes the entire app. No way to use the app for what I need. Garbage.
Jun 9, 2021
It's ok. UI is good. My biggest issue is that the app will hang on initializing charging when the charger fails and then I can't use the app to start a charge any more at that charging station. It's a huge bug if you're trying to make the most of your pass+ membership by using the app.
Jun 9, 2021
Crashes and burns
Jun 4, 2021
Buggy to say the least. Always get charging error message right after the Initiating Charging screen...even though the charging is still active.
Electrify America - Product Description
Charge in as little as 30 minutes on the nation’s largest public DC fast charging network. The Electrify America app lets you find a charging station nearby, charge your EV, and manage your charging session. (Level 2 chargers also available at some locations).

When you sign up for a free Electrify America Pass membership, you can use this app to:
• Check the availability of a charger in real-time and get notified when a charger becomes available
• See charger details and save your favorite charging stations
• Start and stop your charging session from your phone
• Track your charging status easily while you shop or dine nearby
• Get notified when your compatible EV reaches your desired state of charge
• Pay contact-free from your phone
• See your charge history and email a receipt

Visit a charging station often? Consider our Pass+ plan, which gives you all the benefits above, plus reduced costs for charging. ($4 monthly fee applies.)

Electrify America’s powerful DC fast charging stations support all CCS (SAE Combo) and CHAdeMO-compatible EVs. You can also use the app to find Electrify America’s Level 2 chargers (with J1772 connectors).

That means you can charge just about any electric vehicle on the road with us, including:
• Audi e-tron
• Volkswagen ID.4
• Volkswagen e-Golf
• Harley-Davidson LiveWire
• Hyundai Kona Electric
• BMW i3
• Mini Cooper SE Electric
• Nissan Leaf
• Nissan Leaf Plus
• Chevrolet Volt
• Chevrolet Bolt EV
• Kia Niro EV
• Kia Soul EV
• Porsche Taycan
• Tesla Model 3 (requires separate adapter)
• Tesla Model S (requires separate adapter)
• Tesla Model X (requires separate adapter)
• Tesla Model Y (requires separate adapter)

Happy charging!
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