85
fair

Empower - Your ride, your way | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
54%
Android
488 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
414 Reports
User Feedback
46%
iOS
414 Reports
54%
Android
488 Reports
Empower - Your ride, your way - Latest Quality Issues
iOS
Oct 20, 2021
Absolute garbage
Both my friend and I were recently locked out of our accounts. We both reached out to customer service (separately) and were told the same thing — that our accounts were flagged for fraudulent activity. I asked customer support what information I could provide to unlock my account, but was simply told that my account will remain locked. I see several recent reviews on here that say the same thing. The automatic response from the developer then is that they have the right to lock out any rider who attempts to create multiple accounts to take advantage of promotional offers. I have never even tried such a thing — in fact, all I ever did was refer my friends to the platform and encourage them to give it a try. So I actually got them more business. It's a pity that customer service won't hear me out. Empower has the poorest “customer service” I have ever encountered. I'll make sure to get rid of this app and encourage my friends to do the same.
Android
Oct 20, 2021
Is becoming the spirit airline version of ride share the only upside is the price and lately the drivers are up charging 4 and 5 dollars over the accepted price recent drivers are always on the phone the whole time and on three occasions have shown up in cars other than what's shown on the app one had boyfriend with her ,where are you getting these new drivers from ?? Why is there no numbers to contact I have reported several incidents with no or poor feedback
Android
Oct 19, 2021
I thought this was a good app I use the cash advance last month an repaid it on time but this month when I need to use the service again it had me wait until the 20th of the month only to close my account the day before I was able to use it
Android
Oct 19, 2021
Trying to get rid of the app and having to jump through hoops and still can't get it gone. But they keep taking money out.
Android
Oct 19, 2021
They cant fix problems on there end and charge for it chime is free
iOS
Oct 19, 2021
Don’t use Empower
Not worth it. Drivers are always far away. 4 of my 5 drivers have cancelled out of nowhere after I waited more than five minutes. App is slow. Customer service is lacking. I like the idea but they seem so busy empowering drivers that the experience as a rider is abysmal.
Android
Oct 18, 2021
I can't even get past the login. This has way too many issues for me and I haven't even been able to use it.
Android
Oct 18, 2021
Problem getting advance after they were approved months before. Bank info changed, turned down for advance due to that .
iOS
Oct 18, 2021
Terrible App & Terrible Customer Service
I have downloaded this app twice. Both times it worked properly for about a month and then it would not sync with my bank. Which made it unusable. They'll still take your money though. Customer service only responds with copy and paste pre written emails and there's no way to speak with anyone directly. It doesn't appear that they read the email at all to get any idea of what my problem was because the instructions they sent were all the things I told them I've already tried. Some of the instructions didn't work at all. Then, they just stopped responding all together. *** DON'T GET THIS APP! ***
Empower - Your ride, your way - Product Description
We started Empower to help drivers who can’t make a sustainable living under the current rideshare model and to facilitate an alternative for passengers who want the convenience provided by on-demand transportation platforms, but prefer to support companies that have high ethical standards and treat all people with respect. Through our P2P SaaS, Empower is achieving these goals and enabling passengers to obtain less expensive and more customized transportation directly from drivers.
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