Empower - Your ride, your way | unitQ Score

Need Correct location details of the rider. And price changes after the drop off. $12.00 can turn into $20.00 after drop off. Very wrong and contradicting. They need to give each rider a reimbursement when this happens. Because they see everything we see. So dose the drivers. Please with all the support to given to the company. Be fare and reimbursement these wrongful charges and fix the app. Not just let it go!

It's useless not helpful and continues taking money out of my account although I have cancelled subscription months ago

Problem with code each one invalid

I have unsubscribe and they still taking money from me

Do not download it saves up it money yes but it won't give it back either makes me mad do not download

I really liked this app maybe a Year ago when I first used it. It was easy for cash advances and customer service was great. Idk if it changed hands or what, but right now it is AWFUL. I used the thrive loan option in an attempt to raise my credit and help me pay some bills in the immediate. Trying to pay it back is a nightmare, it doesn't auto draft your payments which I thought it did (ok, my bad), and every time I tried to pay it said my connected account wasn't “eligible.” It was the same account they sent the loan to so it made zero sense. After I reached out to customer service they sent me a scripted response explaining how to make a payment and saying I can always use a different bank account. I didn't have a different bank account. I literally had to open a new chime checking account and transfer money into it via PayPal just to try to pay. The new account was “eligible” but again when you set up payment, it won't take it automatically. You have to go in again and pay it, even when it is scheduled. So far I haven't been successful with this and now my payment is marked extremely late. I've reached out to customer service so many times and only ever get scripted responses on how to make a payment. I finally get a person and they say if I pay by xx/xx then I can avoid penalties. I try to schedule the payment on that date and SURPRISE it won't let me. It's forcing me to schedule 2 days beyond the penalty date. It's not beyond the daily cutoff time, though it is a Friday. This was in the very early afternoon so it should still accept my payment and I was told it would. Customer service again just sends me scripts on how to make a payment. I just reached out again and I think I may have gotten an actual person. I will follow up with how this goes….

I just paid my loan back on time which is 4/19/2024 but for some reason it says I paid on 4/20/2024 which affects your balance increases it defeats the purpose of paying on time responsibly so my limit is stuck at $25 yet again which is very unfair seeing how I've never been late once

They asked me to review so I will say something I just started using the app I just dont really like how the amount your approved for constantly changes! It can be annoying especially when ur about to accept the amount then all sudden its lower it drives me nuts but other than that I do still appreciate the advance from time to time when we need it! Thank you!

I loved this app at first! I used it a lot and always paid back early like 10 times and paid back on time like 1-2 times. Suddenly after paying back my loan 4 days early, they cut me off and no longer say I qualify for another Loan. My apartment signed me up for a app called flex to pay rent on and started trying to pull My rent 4 days early leading to a insufficient funds hit as I wasn't paid yet and rent was not due. I had 4-500 n my account but wasn't expecting rent to be pulled with no ability to stop it 4-3-2-1 day early twice a day. It really hurt me financially as I was actually needing the advance badly after this. It's been 23 days and still I can't get another one. Very frustrating that they did this to someone who always has 4-500 in my account and has a better then perfect record with empower. Don't trust this app and definitely don't rely on it as they will snatch it away when you need it regardless of how well you are with paying back and doing everything your supposed to do.. if they end up giving my advance back I will come back and change it to 4/5 stars but not 5 as this month has been very stressful due this situation..