46
poor

E*TRADE: Invest. Trade. Save. | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
Work at E*TRADE Securities? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at E*TRADE Securities? Unlock additional insights
Android unitQ Score
Android User Feedback
77%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
13 Reports
User Feedback
23%
iOS
13 Reports
77%
Android
44 Reports
E*TRADE: Invest. Trade. Save. - Latest Quality Issues
Android
Aug 17, 2022
App works great. Widget...well it sucks. You can only view a watch list. Not your portfolio. What is the point.
Android
Aug 16, 2022
One and a half hours on hold with customer service with no answer. Can't add a new external funding account. Probably gonna have to transfer to a new broker.
Android
Aug 16, 2022
The app never remembers my custom settings like currency. And the currency changer needs to be set about 3 times before it actually changes. The UI is full of clutter too. Very poor user experience.
Android
Aug 16, 2022
2 months sending the documents they ask for and a while I am lñmi account ready and the next day again it is suspended so it goes very bad service 🤷 ♂️
Android
Aug 16, 2022
After receiving a 40 dollar reorganization fee my small side acc that only had 10 dollars in a few stocks is now completely empty and I owe etrade 30 dollars for, "organizing," my stocks.
Android
Aug 16, 2022
Imagine needing your money because of an emergency, having money in your account and having no withdrawal ability. I won't be funding E-Trade for a long time. Seeing as when I have purchasing power but no way to access my money with the E-Trade debit card despite having a 7 dollar cash left over to spend on necessities. Can't even talk to a human without spending all day on the phone. Not everyone has all day to sit with customer service holds. Fix or I will be removing my account.
Android
Aug 16, 2022
Absolutely Horrible company I had my account for less than 2 months when it was closed for no reason. They still refuse to tell me why my account was canceled. I'll be taking my business elsewhere and I recommend everyone else do the same.
iOS
Aug 15, 2022
Absolute worst
I've never used a worst platform for trading options than this one and I am taking my business elsewhere. It's really bad. They never fill your orders unless you place a market order even for extremely liquid tickets like Apple or index funds. They also steal your money in bid ask spreads and they exercise your options months in advance without telling you. This company should be sued for all the things it pulls.
iOS
Aug 12, 2022
Recent problem with app
I've been using this for years with no problems, but recent version has lost my external account, and when trying to relink it fails. Using the website doesn't have this issue and shows my external account. Hopefully it get fixed in the near future.
E*TRADE: Invest. Trade. Save. - Product Description
Welcome to E*TRADE. No matter your level of experience, we help simplify investing and trading. Our award-winning app puts everything you need in the palm of your hand—including investing, banking, trading, research, and more.


Download now and start investing today.


Invest on your terms
• Enjoy commission-free online US-listed stock, ETF, and options trades
• Trade mutual funds
• Take the guesswork out of choosing investments with professionally built portfolios
• Get help from real people whenever you need it


Invest with confidence
• Get streaming quotes, charts, and portfolio information
• Access education, comprehensive research, tools, and screeners to spot investment opportunities
• Set alerts and create watchlists for the investments you’re interested in
• Stream live Bloomberg video
• Chat with customer service in the app


Bank and save
• Deposit checks, pay bills, transfer money, and more
• Get unlimited ATM fee refunds with your E*TRADE debit card


Feel safe and secure
• Log on with Touch ID and Face ID support
• Fraud protection—you're not liable for unauthorized use of your account


Disclosures
Investing in securities products involves risk, including possible loss of principal.


1. Read more about the awards E*TRADE received in StockBrokers.com 2020 Online Broker Review: https://about.etrade.com/newsroom/awards-recognition
2. E*TRADE charges $0 commission for online US-listed stock, ETF, and options trades. Exclusions may apply and E*TRADE reserves the right to charge variable commission rates. The standard options contract fee is $0.65 per contract. The retail online $0 commission does not apply to Over-the-Counter (OTC), foreign stock transactions, large block transactions requiring special handling, transaction-fee mutual funds, futures, or fixed income investments. Additional regulatory and exchange fees may apply. For more information about pricing, visit etrade.com/pricing.


With Max-Rate Checking, E*TRADE Bank will not charge you a fee for withdrawing funds from any institution's ATM nationwide but the owner/operator of the ATM may. These fees will automatically be credited to your account. E*TRADE Bank does impose a charge equal to 1% of the transaction amount (including credits and reversals) for non-U.S. currency transactions. In the event E*TRADE Bank in its sole discretion determines that there has been either fraudulent or excessive use of the feature on a given account, E*TRADE Bank reserves the right to remove this feature and not refund the ATM fees. For additional information and important details about how the ATM fee refund will be applied, please visit www.etrade.com/atmrefundpolicy.

Apple, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. Touch ID is a trademark of Apple Inc. App Store is a service mark of Apple Inc.


The E*TRADE Financial family of companies provides financial services including trading, investing and banking products and services to retail customers.


Securities products and services offered by E*TRADE Securities LLC, Member FINRA/SIPC, are not insured by the FDIC, are not guaranteed deposits or obligations of E*TRADE Bank, and are subject to investment risk, including the possible loss of the principal invested.


Banking products and services are offered by E*TRADE Bank, a federal savings bank, Member FDIC, or its subsidiaries.


E*TRADE Securities LLC and E*TRADE Bank are separate but affiliated companies.


View End-User License Agreement: https://mobile.etrade.com/etmobile/EULA_2.0.html


System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.

© 2021 E*TRADE Financial Holdings, LLC, a business of Morgan Stanley. All rights reserved.
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