Quality degradation at E*TRADE: Invest. Trade. Save.  
Users report higher volume of Quality Issues than usual
5
poor

E*TRADE: Invest. Trade. Save. | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
41 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
27 Reports
User Feedback
40%
iOS
27 Reports
60%
Android
41 Reports
E*TRADE: Invest. Trade. Save. - Latest Quality Issues
iOS
Dec 1, 2022
Updates constantly break things
I generally like the app and spend most of my time in it as I'm a full-time options trader. However, most updates break things and I find very frequently that percentage calculations are way off from reality. This is on real money in a real production app. Unacceptable.
Android
Dec 2, 2022
Error we were unable to process your request please try again.
iOS
Dec 2, 2022
Last update mucked it up
% values are way off fix this soon!
Android
Dec 2, 2022
Doesn't allow 1password or other pw keepers to log in
Android
Dec 2, 2022
Fees for selling stocks and terrible UI If I didn't have to use etrade for my employer I would not.
iOS
Dec 2, 2022
Last update broke day percentage gain and total gain
Can't see what percentage gain I have had since last update, don't delete app and reinstall cause it does not fix it even though on previous comment, developer said to do that. All you do is lose your watch list and it still doesn't fix whatever they did. They need to update app asap.
Android
Dec 4, 2022
Took deposit without verification but asked for layers of verification when withdrawning. Took long hours to get a representative. Been a month or longer and no update. Avoid if possible.
Android
Dec 4, 2022
Etrade's customer service has become absolutely horrible. Online chat is "unavailable" all of the times I've tried using it. If you call them, they give you false wait times and provide no callback option. As I write this, I have been on hold for 30min for a call that they said would be a 10min wait. This has happened multiple times over the last couple weeks during peak and off peak times.
Android
Dec 5, 2022
Very very bad! Terrible support 😡 My account is disabled! I called the support many times to activate it, but unfortunately after waiting for an hour to connect to the support, they hung up before the job was done!!! And my account is still inactive. Unfortunately, I did not get any results from contacting support!
E*TRADE: Invest. Trade. Save. - Product Description
Welcome to E*TRADE. No matter your level of experience, we help simplify investing and trading. Our award-winning app puts everything you need in the palm of your hand—including investing, banking, trading, research, and more.


Download now and start investing today.


Invest on your terms
• Enjoy commission-free online US-listed stock, ETF, and options trades
• Trade mutual funds
• Take the guesswork out of choosing investments with professionally built portfolios
• Get help from real people whenever you need it


Invest with confidence
• Get streaming quotes, charts, and portfolio information
• Access education, comprehensive research, tools, and screeners to spot investment opportunities
• Set alerts and create watchlists for the investments you’re interested in
• Stream live Bloomberg video
• Chat with customer service in the app


Bank and save
• Deposit checks, pay bills, transfer money, and more
• Get unlimited ATM fee refunds with your E*TRADE debit card


Feel safe and secure
• Log on with Touch ID and Face ID support
• Fraud protection—you're not liable for unauthorized use of your account


Disclosures
Investing in securities products involves risk, including possible loss of principal.


1. Read more about the awards E*TRADE received in StockBrokers.com 2020 Online Broker Review: https://about.etrade.com/newsroom/awards-recognition
2. E*TRADE charges $0 commission for online US-listed stock, ETF, and options trades. Exclusions may apply and E*TRADE reserves the right to charge variable commission rates. The standard options contract fee is $0.65 per contract. The retail online $0 commission does not apply to Over-the-Counter (OTC), foreign stock transactions, large block transactions requiring special handling, transaction-fee mutual funds, futures, or fixed income investments. Additional regulatory and exchange fees may apply. For more information about pricing, visit etrade.com/pricing.


With Max-Rate Checking, E*TRADE Bank will not charge you a fee for withdrawing funds from any institution's ATM nationwide but the owner/operator of the ATM may. These fees will automatically be credited to your account. E*TRADE Bank does impose a charge equal to 1% of the transaction amount (including credits and reversals) for non-U.S. currency transactions. In the event E*TRADE Bank in its sole discretion determines that there has been either fraudulent or excessive use of the feature on a given account, E*TRADE Bank reserves the right to remove this feature and not refund the ATM fees. For additional information and important details about how the ATM fee refund will be applied, please visit www.etrade.com/atmrefundpolicy.

Apple, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. Touch ID is a trademark of Apple Inc. App Store is a service mark of Apple Inc.


The E*TRADE Financial family of companies provides financial services including trading, investing and banking products and services to retail customers.


Securities products and services offered by E*TRADE Securities LLC, Member FINRA/SIPC, are not insured by the FDIC, are not guaranteed deposits or obligations of E*TRADE Bank, and are subject to investment risk, including the possible loss of the principal invested.


Banking products and services are offered by E*TRADE Bank, a federal savings bank, Member FDIC, or its subsidiaries.


E*TRADE Securities LLC and E*TRADE Bank are separate but affiliated companies.


View End-User License Agreement: https://mobile.etrade.com/etmobile/EULA_2.0.html


System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.

© 2021 E*TRADE Financial Holdings, LLC, a business of Morgan Stanley. All rights reserved.
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