89
good

Farmers Insurance Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
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Fair
 
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Epic
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Android unitQ Score
Android User Feedback
37%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
74 Reports
User Feedback
63%
iOS
74 Reports
37%
Android
44 Reports
Farmers Insurance Mobile - Latest Quality Issues
Android
Aug 15, 2022
Is not accurate on mph speeds.
Android
Aug 15, 2022
App sucks, don't open & no one answers the customer service line
iOS
Aug 12, 2022
Very RUDE Rep’s on phone at call center in Columbia
I requested to speak with a manager to explain my Farmers payment that got returned due to my gym membership making a mistake on an auto debit in the same bank account. I changed my payment method so this does not happen again, but your Rep was being rude and saying discriminate things toward me about my returned payment, and when I called her out about her demeaning words to me (a customer), she hung up the phone! When I called back, all I heard was laughing and saying their manager was on lunch after I was out on hold multiple times so I released the call. I am looking for another Insurance company for auto and renters insurance because I would never tolerate that kind of customer service, EVER! On my own, I finally got to sign up for paperless after I was told that your website had issues(never resolved) because it was not recognizing my email or that I was a member. I am supposed to get a discount for this option, but not sure if that was even corrected!! And, when trying to submit a review and picking very unique and unusual “nickname's” that you have to choose before submitting say's, “ this name is already taken” and won't let my review go through… WOW!!!
iOS
Aug 11, 2022
Doesn’t allow user clean up notification
When there's come a payment reminder notification, this app doesn't allow you mark it as read or clean it up, it forces app show of notifications on your home screen which is really ugly and annoying, it makes me fell that all they care about is money, very bad experience which covered all positive side of the apps to me.
Android
Aug 8, 2022
The app fails lo load and the telephone service is even worse.
Android
Aug 5, 2022
I can't use it, it just says that I can't use it right now and to try again later. It's been like this for the entire 2 weeks that I've had the app. Not a good start for a new policy
iOS
Aug 3, 2022
Does not allow log in
App is not allowing me to log in. I am able to log in on the website using browser but the app is not working.
Android
Aug 2, 2022
I can't get the app to even let me login. I get a pop up saying "For your security, Farmer's won't function while these apps are installed:" Then nothing. I haven't been able to use it for many months and if this isn't addressed in the next week I'll go across the street to the State Farm agent who I bet has a mobile app that works.
iOS
Jul 26, 2022
Excesive premium increase
My premium was increased in my home policy 40% even you also had ncrease the deductible for hail/ wind damage from 1% to 1.5% which is abusive.. The a Farmers agent try to push me into a policy with Travelers with lower limits of coverage to save 200 usd???.. Very disappointing experience with Farmer.. Will look for another insurance that dont take advantage of custumers at renewal..
Farmers Insurance Mobile - Product Description
Here’s what you can do using the Farmers® Mobile App:

•	Review your bills, make payments and manage payment methods.
•	Access ID cards for your auto and home policies
•	View policy documents for your Farmers coverage.
•	Start a claim right from your phone — and track its status.
•	Request roadside assistance for help like towing, changing a tire or charging a battery.
•	Get a fast quote for Auto, home, condo and renters coverage.
•	Find contact information for your agent.
 
It’s easy to use the Farmers Mobile App. Logging in is hassle-free with Touch ID® and Face ID, and a “Remember Me” feature can recognize your phone after you’ve used it to sign in. 

Disclosures: 

Advertisement produced on behalf of the following specific insurers and seeking to obtain business for insurance underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Civic Property and Casualty Company, Exact Property and Casualty Company, Neighborhood Spirit Property and Casualty Company, Farmers Insurance Company of Washington (Bellevue, WA) or affiliates. In TX: insurance is underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Farmers Texas County Mutual Insurance Company, Mid-Century Insurance Company of Texas or Texas Farmers Insurance Company. In NY: insurance is underwritten by Farmers Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company or Farmers New Century Insurance Company. Home office, Los Angeles, CA.
Life insurance issued by Farmers New World Life Insurance Company, 3120 139th Ave. SE, Ste. 300 Bellevue, WA 98005. Farmers New World Life is not licensed and does not solicit or sell in the state of New York. 
Each insurer has sole financial responsibility for its own insurance. List of all insurers at farmers.com. Not all insurers are authorized in all states. Not all products, coverages, and discounts are available in every state and may vary by state. Restrictions, exclusions, limits, and conditions apply. See agent for details.
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