92
epic

Farmers Insurance Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
32 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
27%
Android
27 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
73 Reports
User Feedback
73%
iOS
73 Reports
27%
Android
27 Reports
Farmers Insurance Mobile - Latest Quality Issues
iOS
Apr 3, 2024
Reasonable rates good service
My auto and home rates went up by 25% last year. Farmers gave me rate similar to my old rate. They were way to work with. I am now renewing auto and it has not gone up.
iOS
Apr 8, 2024
Not happy
Filed a claim because my husband hit a deer and they did not want to pay the amount due after I paid my deductible. Made several calls to find out why but never got a straight answer. They tried to lowball me until I was very persistent with my calling. In the process of finding a new insurance company now. The repair cost was over $3000 yet they only wanted to pay me a little over $1000 in the beginning. The company working on my car and the insurance company finally found an amount they could agree. The sad part is it took almost 2 months to get this thing settled and I could get my car fixed
Android
Apr 10, 2024
Always lowest stars if you force me to update when I'm trying to use the app. What if I've got poor signal? The app becomes useless!
iOS
Apr 11, 2024
Double Payments??
Very bad. I would like to stay with Farmers, but you just raised my insurance and you're charging me 2 payments every 6 months!!! Shouldn't I get one payment less??? I don't!! I'm on Social Security!! This is very difficult for me!!
Android
Apr 12, 2024
Declined coverage from a 10[hash_id] image. Stop advertising your app on a california company if you don't want to do business in California and screw over customers.
Android
Apr 14, 2024
The new update is terrible. You can't look at your bill. You have to click pay bill and then have your policy number memorized so you can enter it because it doesn't take you to your bill, it takes you to a different site. Terrible update. Give me back the previous version which was much better.
iOS
Apr 18, 2024
Can’t sign in!
I keep getting a message to download new version
iOS
Apr 18, 2024
Latest Update Flawed
This morning's update (April 18th) is flawed, as ever time I try to open the app I get a notification that there's an “update available”. When I click the link to update, I get sent to the App Store, which asks me to open the app. In doing so, the vicious cycle above continues…
Android
Apr 19, 2024
What's the point of the app if all it does is redirect you to the mobile website. New update they took off automatic payments without much warning to me with a card. Be way off you have it set up with a card cause it will just deactivate it until you link a bank account. I didn't know this happened and I had to pay double the amount just to reactivate my insurance! I been using them a long time. Good to know how little they actually care. Keeping my 1 start review. Wish I could do 0.
Farmers Insurance Mobile - Product Description
Here’s what you can do using the Farmers® Mobile App:

•	Review your bills, make payments and manage payment methods.
•	Access ID cards for your auto and home policies
•	View policy documents for your Farmers coverage.
•	Start a claim right from your phone — and track its status.
•	Request roadside assistance for help like towing, changing a tire or charging a battery.
•	Get a fast quote for Auto, home, condo and renters coverage.
•	Find contact information for your agent.
 
It’s easy to use the Farmers Mobile App. Logging in is hassle-free with Touch ID® and Face ID, and a “Remember Me” feature can recognize your phone after you’ve used it to sign in. 

Disclosures: 

Advertisement produced on behalf of the following specific insurers and seeking to obtain business for insurance underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Civic Property and Casualty Company, Exact Property and Casualty Company, Neighborhood Spirit Property and Casualty Company, Farmers Insurance Company of Washington (Bellevue, WA) or affiliates. In TX: insurance is underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Farmers Texas County Mutual Insurance Company, Mid-Century Insurance Company of Texas or Texas Farmers Insurance Company. In NY: insurance is underwritten by Farmers Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company or Farmers New Century Insurance Company. Home office, Los Angeles, CA.
Life insurance issued by Farmers New World Life Insurance Company, 3120 139th Ave. SE, Ste. 300 Bellevue, WA 98005. Farmers New World Life is not licensed and does not solicit or sell in the state of New York. 
Each insurer has sole financial responsibility for its own insurance. List of all insurers at farmers.com. Not all insurers are authorized in all states. Not all products, coverages, and discounts are available in every state and may vary by state. Restrictions, exclusions, limits, and conditions apply. See agent for details.
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