Quality degradation at Farmers Insurance Mobile  
Users report higher volume of Quality Issues than usual
79
fair

Farmers Insurance Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
48%
Android
32 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
34 Reports
User Feedback
52%
iOS
34 Reports
48%
Android
32 Reports
Farmers Insurance Mobile - Latest Quality Issues
iOS
Oct 25, 2022
terrible app
Had issues with this app sense day one it won't let me log in sometimes then it won't show me all my cars insurance sometimes.
iOS
Oct 25, 2022
Too much!
Even when I had a stellar record my payments have always been extremely high and 47 no tickets and then when I didn't get a ticket you guys went from 160 to 1:30 back to 196 and that's incredibly stupid usually when somebody gets one ticket it's not even a big deal it wasn't even that big of a deal in fact the person that was involved was not hit by the vehicle the actual pedestrian alerts worked I was turning on a green arrow turn not just green which it does turn to green and then it recycles the person who ran into my vehicle shouldn't have been in the intersection whatsoever at all because he did not push the button to run across the street he was late getting to school he was excited about asking a girl to the winter dance it was December 2 and I can't even believe the company paid anything. He stated after the fact that he lost consciousness he didn't lose consciousness I was the one sitting there he popped right up after he fell down he turned around to go the other direction maybe the shock of hitting the car because his hand actually one hand cell phone hit the hood of my car he didn't even break his phone! Pedestrians don't always have the right of way and when you're on a green left-hand arrow turn at 6:30 in the morning in the dark you don't look behind you you're looking in front of you to make sure that you don't run into the car is turning right there's sometimes going to the left lane and I was going 8 mph and I was able to stop because I was going so slow that the pedestrian safety feature went off buzz my chair I saw him out of the corner of my eye I watched him hit my car my car not my car hitting him! I told Brent Lang the officer all of this I said the only thing that may have happened is that the car may have been jerking when it had to break harder! That's the only movement.Alex the individual involved I had him sit down in the back of my vehicle turned on the heated seats for him to takeoff a backpack. I started asking him legitimate questions to make sure he didn't lose consciousness or have a concussion. He answered all the questions correctly. Such as do you know what time it is what day is it is your name where you are all of that he knew and more he was laughing on the scene. When the paramedics told him he could either go home and rest or go to school because it wasn't serious enough to take him to the emergency room. The car did not jump up and smack him in the forehead he literally tripped over his own feet this is a 6 foot kid he weighs about 300 pounds at least 280 or somewhere around there he's very big and had black clothing on and purple hair! very difficult to see and again he wasn't in the intersection when I started to turn! Anyways my car was not properly done when he dinged the hood the place that was supposed to fix it did some kind of weird repair that put an extra bump into it and you can still see where that ding is there's three now instead of the just one dent! however I don't want to work with them because they said something was wrong with one of my struts prior damage and that's impossible and I took it to the dealership and there's nothing wrong with my struts! When I purchased the vehicle I got it before it even came in off the truck with 3 miles on it so there could never be prior damage. I never took it off routing or anything like that to cause some thing that would cause an issue with the strut and if the strut had damage this long it wouldn't even drive straight and be all over the place! both sides look exactly the same I tested it it's perfectly fine. However the insurance collision place told the insurance company there was prior damage the only prior damage was it Jiffy Lube broke my engine! so I told Jenelle at Jerry Seiner collision I took it there because I bought my car Jerry Seiner and I've used them before when somebody were ended me and the fact is she's a new person and the person who used to work there was much easier and this woman is arrogant and absolutely absurd! when she tried to imply that there was prior damage I couldn't even understand what she was talking about because Brent Lang didn't tell me there was free damage and there's nothing on record showing prior damage to any struts just the engine issue that was fixed by Jiffy Lube and paid for by Jiffy Lube! My insurance should not have gone up so high from 130 to 196 that is extraordinary. Other insurance has quoted me at 1:40 I'm gonna have to change because I don't even get a $30 rental a day through this insurance and I have the highest amounts except for the 15,000 should be much higher! if I hit a Porsche or something it would never cover anything that's why I have gap insurance but come on!
iOS
Oct 26, 2022
Crashes over and over and over
Will not open. Crashes every time. Useless.
Android
Oct 27, 2022
Couldn't print ID cards from the Farmers website, so I downloaded the app to have with me in case needed. Turns out the app can't display ID cards either (it can, but it's not working). Chatted with support, they acknowledge there's an issue. No ETA for resolution, however. Could leave you without proof of insurance if you were relying on your phone in the event of an accident or citation.
iOS
Oct 31, 2022
Loyal for 30 years
The app is perfect for its purpose. Not sure about farmers insurance after 30 years. Sad I can't fight a large conglomerate and loyalty doesn't pay. Can't imagine how many years I just paid my dues in trust for nothing. No insurance, just threatening warnings for trying to fiel a claim. Sad! No star!!
iOS
Nov 4, 2022
Rating
A little more expensive then other companies and you didn't give your customers a break when covid first hit like other companies did and I thought you should have.
iOS
Nov 8, 2022
Claim links do nothing
The two links, Report a Claim, and Claim Status, do nothing when tapped except make the cursor spin and blur the page briefly. So I couldn't file a claim in the app. And after I filed it over a phone, I couldn't check its status in the app.
Android
Nov 18, 2022
Doesn't load
Android
Dec 5, 2022
Doesn't work on new cell phone.
Farmers Insurance Mobile - Product Description
Here’s what you can do using the Farmers® Mobile App:

•	Review your bills, make payments and manage payment methods.
•	Access ID cards for your auto and home policies
•	View policy documents for your Farmers coverage.
•	Start a claim right from your phone — and track its status.
•	Request roadside assistance for help like towing, changing a tire or charging a battery.
•	Get a fast quote for Auto, home, condo and renters coverage.
•	Find contact information for your agent.
 
It’s easy to use the Farmers Mobile App. Logging in is hassle-free with Touch ID® and Face ID, and a “Remember Me” feature can recognize your phone after you’ve used it to sign in. 

Disclosures: 

Advertisement produced on behalf of the following specific insurers and seeking to obtain business for insurance underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Civic Property and Casualty Company, Exact Property and Casualty Company, Neighborhood Spirit Property and Casualty Company, Farmers Insurance Company of Washington (Bellevue, WA) or affiliates. In TX: insurance is underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Farmers Texas County Mutual Insurance Company, Mid-Century Insurance Company of Texas or Texas Farmers Insurance Company. In NY: insurance is underwritten by Farmers Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company or Farmers New Century Insurance Company. Home office, Los Angeles, CA.
Life insurance issued by Farmers New World Life Insurance Company, 3120 139th Ave. SE, Ste. 300 Bellevue, WA 98005. Farmers New World Life is not licensed and does not solicit or sell in the state of New York. 
Each insurer has sole financial responsibility for its own insurance. List of all insurers at farmers.com. Not all insurers are authorized in all states. Not all products, coverages, and discounts are available in every state and may vary by state. Restrictions, exclusions, limits, and conditions apply. See agent for details.
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