49
poor
First Bus unitQ Score
30 Day Average as of May 06, 2025
4 point score increase in the last 30 days
What’s unitQ Score?
unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
Feedback sources:
Apps Store
Google Play
30-Day Trend
poor
fair
good
epic
Android unitQ Score
iOS unitQ Score
User Feedback
24%
iOS
22 Reports
76%
Android
71 Reports
About First Bus
What is First Bus?
The First Bus app is a mobile application that helps users plan their journeys using First Bus services. It provides real-time information on bus schedules, ticket purchases, and route planning to make traveling easier and more convenient.
Is First Bus safe?
The First Bus app offers basic safety measures, like data encryption and the ability for users to delete personal info. However, it collects sensitive data such as location and personal information. Users, including younger audiences, should note that the app has reliability issues with live tracking and ticket management, which may lead to confusion and frustration.
Who owns First Bus app?
The First Bus app is owned by FirstGroup plc, which is a major transport operator in the UK and North America. First Bus operates as a division within FirstGroup.
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