First Citizens Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
59 Reports
iOS unitQ Score
iOS User Feedback
59 Reports
User Feedback
59 Reports
59 Reports
First Citizens Mobile Banking - Latest Quality Issues
Jun 16, 2021
Cannot send on my S21 with Zella
Jun 15, 2021
Terrible app! I feel like everything from first citizens is in the past. The app takes forever to load. I can open up WF app in half the time.
Jun 12, 2021
Too many bank fees and bad customer service. I was told by one of their representatives that if I decided to leave this bank that it won't matter to them at all. I said GOODBYE.
Jun 9, 2021
Very Limited
Online Banking with FCB is antiquated and the worst of any bank. They charge a service fee for having multiple online banking logins. They need a major upgrade to their entire system. We will be switching to Chase Business Banking.
Jun 7, 2021
Please tell me why the system never give accurate account balance when they are texting balance?Please fix this problem!!
Jun 4, 2021
For the most part, the app works fine. The only problem, which I'm starting to have with another bank app using the same basic format, is that when signing in, I have to watch as I'm typing my password. The curser tends to jump back to the name line, with my password finishing up there. Obviously, it won't let me sign in, so I have to clear the password from the name line, and type again on the password line.
Jun 3, 2021
Worked alright for a little while but mine stopped working a long time & no matter what i did, i was unable to get it to function properly after that...
Jun 1, 2021
Brand new tablet and your back button doesn't work.but I guess other people have told you this. Fix the dam problem....
May 29, 2021
WorstApp ever.They say that can you can make deposits I haven't been able to make one yet.
First Citizens Mobile Banking - Product Description
First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode.

First Citizens Digital Banking helps consumer and business customers:
• View your accounts and transaction history
• Deposit checks from your mobile device
• Pay bills and make transfers between your First Citizens accounts
• Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more
• Receive account and security alerts via text or email
• Securely access your checking, savings and credit card statements at any time
• View tax documents

Consumer customers can also:
• View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place
• Send money to friends, family and others you trust with Zelle®
• Transfer funds to and from accounts you have at other financial institutions
• View FICO® Scores if you have a consumer loan, credit card or mortgage
• Set up text and email alerts to help monitor credit and debit card activity
• Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more
• Credit card customers can add authorized users, request balance transfers and more

Business customers can also:
• Set up multi-user access - customize and designate access to employees who are helping manage the company's finances
• Send domestic wire transfers
• Send payments via ACH
• Detect fraud with ACH Monitor and Positive Pay
• Set up text and email alerts to help monitor credit card activity

About First Citizens Bank:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 560 branches in 19 states. For more information, visit firstcitizens.com. 

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc.  Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

FICO is a registered trademark of Fair Isaac Corporation.

Copyright © 2021. First Citizens Bank. Member FDIC. Equal Housing Lender.
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