First Citizens Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
58 Reports
iOS unitQ Score
iOS User Feedback
294 Reports
User Feedback
294 Reports
58 Reports
First Citizens Mobile Banking - Latest Quality Issues
Aug 15, 2022
Ugh - not a fan
This app is not a native iOS app, and it shows. The interface is slow and clunky. The check deposit feature (the only thing I care about) is almost unusable. I've had to abandon my check endorsement stamps in favor of writing everything by hand. Otherwise the deposit is rejected as unreadable. How does that even make sense?
Aug 15, 2022
Terrible service
Used zelle on Saturday and the other party still hasn't received the money. Will never use your service on the weekend again. Easier to drive to the bank and use the atm and drive the money to someone's atm.
Aug 14, 2022
This app is the worst. Crashes, doesn't load... I have to uninstall and reinstall. Really really awful technical infrastructure and platform.
Aug 10, 2022
Not enough explanation of what expenditures were for ( BofA is very complete.). Not always able to sign in.
Aug 9, 2022
Web and Statements rarely match
FCB was recommended and it has been challenging at best. The web experience is not comparable to other banks and one still has to walk in the bank for many transactions—in 2022!
Aug 8, 2022
Can't get it to work
Aug 7, 2022
Difficulty to manage
App crashes, finding basic functions isn’t easy, i never got a card, the branch didn’t help and customer service is a joke
Aug 6, 2022
The worst banking app ever. Historically, ZERO functionality/access for 1.5 weeks /month. No knowledgeable customer service. And currently no branch support. I have again been unable to access my account or utilized any app function for almost an entire business week AND have no hope for a timely resolution for another 2 weeks. AT THAT TIME I WILL BE FORCED TO CLOSE MY ACCOUNTS AND MOVE MY BANKING ELSEWHERE. ANYWHERE WOULD BE AN IMPROVEMENT.
Aug 5, 2022
Whatever you do, avoid this bank at all cost. They "Lure" you in to open an account online with a minimum of $50 for free checking no fees... The catch? After the initial $50 is cleared and deposited, they block your access to the app and web login and force you to visit a branch within 7 days or they close the account and send your deposit back 90 days later via paper check in the mail. 90 DAYS!!!! They are crooks and this activity has been reported to the Attorney General. Stay away!!!!!
First Citizens Mobile Banking - Product Description
First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode.

First Citizens Digital Banking helps consumer and business customers:
• View your accounts and transaction history
• Deposit checks from your mobile device
• Pay bills and make transfers between your First Citizens accounts
• Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more
• Receive account and security alerts via text or email
• Securely access your checking, savings and credit card statements at any time
• View tax documents

Consumer customers can also:
• View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place
• Send money to friends, family and others you trust with Zelle®
• Transfer funds to and from accounts you have at other financial institutions
• View FICO® Scores if you have a consumer loan, credit card or mortgage
• Set up text and email alerts to help monitor credit and debit card activity
• Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more
• Credit card customers can add authorized users, request balance transfers and more

Business customers can also:
• Set up multi-user access - customize and designate access to employees who are helping manage the company's finances
• Send domestic wire transfers
• Send payments via ACH
• Detect fraud with ACH Monitor and Positive Pay
• Set up text and email alerts to help monitor credit card activity

About First Citizens Bank:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 560 branches in 19 states. For more information, visit firstcitizens.com. 

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc.  Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

FICO is a registered trademark of Fair Isaac Corporation.

Copyright © 2021. First Citizens Bank. Member FDIC. Equal Housing Lender.
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