95
epic

First Citizens Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
51%
Android
39 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
38 Reports
User Feedback
49%
iOS
38 Reports
51%
Android
39 Reports
First Citizens Mobile Banking - Latest Quality Issues
iOS
Apr 2, 2024
Too clunky compared to other finance apps
It is just not a smooth app. Its more a conversion of a website vs an app.
iOS
Apr 3, 2024
Bad
I can't never see my mortgage account it sends me to a 401 error message
iOS
Apr 4, 2024
First Citizens Bank mobile app
App does not accept most checks for deposit
iOS
Apr 4, 2024
Eric
Late in increasing interest rates. Lost our business.
Android
Apr 7, 2024
Mobile deposits could be easier. Also It shouldn't take so long for a mobile deposit to clear. Also it would be nice to be able to use the back button to navigate.
iOS
Apr 9, 2024
Frustrated
I love the fact I can accomplish most of my financial tasks with this app however, I deplore looking at all the linked accounts that are closed for one reason or another. It is not a fair representation of my finances when, for example, I have two “conventional mortgages” if you look at my account however; I only have one mortgage. This insinuates I an 65k more in debt than I actually am. There are closed visa accounts and an old cap line account. Each of these account tabs had an tab stating the account will be updated. HOW LONG DOES THAT TAKE. It has been almost a year for most of them. I am extremely frustrated!!
iOS
Apr 10, 2024
Slow to load, bad user interface
App is very slow and acts as a web browser , not a portable device application.
iOS
Apr 15, 2024
Check Depositing with App
It takes multiple try's to get a check deposited through mobile app. It accepts the front in check but not the back endorsement. We have a brand new business stamp that stamps our endorsement perfect so I'm not sure where the issue is. The app will kick you out after 3 tries. It's very frustrating.
Android
Apr 20, 2024
glichty and unable to do everything I can do in the web version.
First Citizens Mobile Banking - Product Description
First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode.

First Citizens Digital Banking helps consumer and business customers:
• View your accounts and transaction history
• Deposit checks from your mobile device
• Pay bills and make transfers between your First Citizens accounts
• Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more
• Receive account and security alerts via text or email
• Securely access your checking, savings and credit card statements at any time
• View tax documents

Consumer customers can also:
• View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place
• Send money to friends, family and others you trust with Zelle®
• Transfer funds to and from accounts you have at other financial institutions
• View FICO® Scores if you have a consumer loan, credit card or mortgage
• Set up text and email alerts to help monitor credit and debit card activity
• Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more
• Credit card customers can add authorized users, request balance transfers and more

Business customers can also:
• Set up multi-user access - customize and designate access to employees who are helping manage the company's finances
• Send domestic wire transfers
• Send payments via ACH
• Detect fraud with ACH Monitor and Positive Pay
• Set up text and email alerts to help monitor credit card activity

About First Citizens Bank:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 600 branches in 22 states. For more information, visit firstcitizens.com. 

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc.  Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

FICO is a registered trademark of Fair Isaac Corporation.

Copyright © 2022. First Citizens Bank. Member FDIC. Equal Housing Lender.
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