91
good

First Citizens Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
31 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
61%
Android
63 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
40 Reports
User Feedback
39%
iOS
40 Reports
61%
Android
63 Reports
First Citizens Mobile Banking - Latest Quality Issues
Android
Oct 22, 2021
Having issues.... I will try to reinstall it to set it straight.
Android
Oct 21, 2021
It's always down or freezing up which is a big inconvenience especially when I need to check my balance or transfer money, I Uninstalled then reinstalled and it continues still the same thing, I'm almost tempted to switch banks 😡
iOS
Oct 21, 2021
First Citizen Bank
Unable to access mobile app for over a week now
Android
Oct 14, 2021
The app has been working fine but now all of a sudden it crashes on me unexpectedly, even before I can log in.
Android
Oct 13, 2021
I signed up for a free checking account. Instead I was given an account that requires a minimum amount or it will charge a fee. The way to avoid this is signing up for electronic statements, which I was under the assumption the entire point of me getting this app and signing up with both email+phone number was for the sake of getting everything done electronically. It seems only for legal reasons. Id set my card to decline with insufficient funds, but it keeps disabling that option days later.
Android
Oct 12, 2021
This app shows transaction pending for weeks at a time. You never know whether the amount showing is what you actually have.
Android
Oct 10, 2021
Would give a zero if possible! Can't transfer from one account to another, and Zelle never works. UGH! Don't download, find another bank
Android
Oct 8, 2021
Have to get a code to login every time now on my personal phone. No perks either.
Android
Oct 7, 2021
Keeps showing Authentication Error. Can't get into the app.
First Citizens Mobile Banking - Product Description
First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode.

First Citizens Digital Banking helps consumer and business customers:
• View your accounts and transaction history
• Deposit checks from your mobile device
• Pay bills and make transfers between your First Citizens accounts
• Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more
• Receive account and security alerts via text or email
• Securely access your checking, savings and credit card statements at any time
• View tax documents

Consumer customers can also:
• View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place
• Send money to friends, family and others you trust with Zelle®
• Transfer funds to and from accounts you have at other financial institutions
• View FICO® Scores if you have a consumer loan, credit card or mortgage
• Set up text and email alerts to help monitor credit and debit card activity
• Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more
• Credit card customers can add authorized users, request balance transfers and more

Business customers can also:
• Set up multi-user access - customize and designate access to employees who are helping manage the company's finances
• Send domestic wire transfers
• Send payments via ACH
• Detect fraud with ACH Monitor and Positive Pay
• Set up text and email alerts to help monitor credit card activity

About First Citizens Bank:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 560 branches in 19 states. For more information, visit firstcitizens.com. 

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc.  Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

FICO is a registered trademark of Fair Isaac Corporation.

Copyright © 2021. First Citizens Bank. Member FDIC. Equal Housing Lender.
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