Quality degradation at first direct  
Users report higher volume of Quality Issues than usual
61
fair

first direct | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
40%
Android
45 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
68 Reports
User Feedback
60%
iOS
68 Reports
40%
Android
45 Reports
first direct - Latest Quality Issues
Android
Mar 24, 2024
I am so fed up of this banking app! I am stuck in a ridiculous loop of trying to log on on the website and being directed to the app, but I can't get into the app. The app does not have an option for forgotten details either. Wanted to send some money to a friend and the app would not allow it, wanted transfer money into a house deposit account, tried 12 times and the app would not accept the secure code I had just set over the phone. The sooner I can find another bank the better!
iOS
Mar 24, 2024
Transaction Notifications Please
First Direct offer great contact centre service if needed. The app has quickly become out of date though which makes me consider switching . Introducing transaction notifications when money hits your account is hygiene these days for a current account. Come on First Direct App team - surely only 4-6 sprints worth of work 🙏.
iOS
Mar 24, 2024
No transaction notifications
If I had known there were no transaction notifications I would not have changed to this bank.
Android
Mar 24, 2024
Dodgy app, no 'forgot password' link. Doesn't match the screenshots on their help pages either. Had to write to them by post to unlock my account. Will close this account as soon as i get my money out
Android
Mar 25, 2024
Just loaded the app onto my phone today. Logging on was very confusing and was informed to call First direct. Speaking to the contact he directed me back to the app??? to sort out the logging in issue. Using a bit of trial and error, eventually locked on. OK. Now I cant log onto my Laptop!!
iOS
Mar 25, 2024
App not working
App not working 4 days flashing up but not connecting Tried to update that won't work either
Android
Mar 26, 2024
Recently need to force close the app before it will display the login screen. Galaxy S23 Ultra. Please fix.
Android
Mar 26, 2024
Nearly a week now not being able to get into app. I need continous reliability and quick access on my phone. Your loss. Have already cleared out two savings accounts. A third will follow when it shortly matures. And I was going to invest the proceeds of a property sale with you! Your app has cost you dearly! Reply to Chris's response. That cannot be true. I've had several online chats using the desktop and they said it's a known issue and working on a fix. Suggest you communicate with eachother!
Android
Mar 26, 2024
Hopeless the app doesn't open and I can only access it direct from the play store. As this is an internet only account I am going to switch to another bank after a year of bugs like this. I have spent all day trying to fix this problem and the only thing I can do now.is transfer my account to another bank. Your app and your call staff are totally useless
first direct - Product Description
Your everyday just got a whole lot easier. Even better banking has arrived.
 
At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party…
 
Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler.
 
From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way.
 
So go on. Get yourself up to date. 

Update now >> 

• Free to use, but providers may charge for download and usage
• Use in accordance with local laws and check charges if using abroad
• Use in accordance with our App terms and conditions
• Use in accordance with Apple terms and conditions
• This app may be withdrawn at any time, but we’ll always keep you in the loop.
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