Quality degradation at Fuel Rewards® program  
Users report higher volume of Quality Issues than usual
61
poor

Fuel Rewards® program | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Shopping
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Android unitQ Score
Android User Feedback
88%
Android
849 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
118 Reports
User Feedback
12%
iOS
118 Reports
88%
Android
849 Reports
Fuel Rewards® program - Latest Quality Issues
Android
Aug 18, 2022
Your app keeps popping up with rate the app take that message away from popping up every 3 seconds and it would be 5 stars
Android
Aug 18, 2022
Overall pretty good. But the stations that I started earning in-store reward aren't identified. I can't tell which is which to reach the goal. The app used to have the gas station that I started in-store rewards listed. I drive thru MANY states so I can't just guess.
Android
Aug 18, 2022
Stop asking me to rate your app! So annoying!
Android
Aug 17, 2022
The app doesn't suck as much as customer service. If you want to find locations or prices, the app is fine, but if rewards don't get added to your account properly, don't expect any help calling customer service. They will argue with you no matter how many receipts you have to prove your side, you get nothing but a runaround until they eventually just hang up on you. So disrespectful and yet they get offended when you tell them you'll tell everyone exactly what kind of experience to expect! WOW!
Android
Aug 17, 2022
The constant we want your location set to always is annoying.
Android
Aug 17, 2022
Lost old card, and trying to link new rewards card but can't get past entering card number to complete process!! Hit next step to add pin, zip code and account name...NOTHING
Android
Aug 17, 2022
It asked me to rate the app, I clicked not now and the window closed, it then asked me to rate the app, I clicked not now and the window closed, it then again asked me to rate the app after just clicking not now. This happened 6 times in rapid succession so I decided to rate the app 1 star for how annoying it is that the please rate this app window would not just go away when I clicked not now.
Android
Aug 17, 2022
I do like the app, however my dunkin donuts rewards keep getting unlinked. I go back and link the accounts but then the rewards do not show. Feel like I am getting ripped off.
Android
Aug 17, 2022
I would use the app more if I didnt get so many errors. I've even tried reinstalling, but I have to long in on my PC to enter reward codes.
Fuel Rewards® program - Product Description
For a limited time, all Fuel Rewards members receive instant Gold Status.
 
The Fuel Rewards® program (aka Fuel Rewards Network or FRN), is a free loyalty program that helps you save money on fuel at over 11,000 Shell stations, nationwide. Fuel Rewards members with Gold Status save at least 5¢gal on every fill-up. You can earn additional Fuel Rewards savings when you shop, dine, book travel and more. Rewards are cumulative, and there is no limit to how much you can save. Rewards apply to any fill-up, up to 20 gallons.

APP FEATURES
• Track rewards balance, current tier, & tier progress
• Activate offers
• Link Credit & Debit cards for earning (always use as credit)
• Opt Credit & Debit cards in to allow faster redemption and fueling
• Find ways to earn rewards
• Locate nearby Shell stations

WAYS TO EARN REWARDS

At Shell: With Gold Status, you’ll save at least 5¢/gal on every fill-up at participating Shell stations. Also, you can earn rewards at select Shell stations when you purchase snacks, beverages, car washes and more.
 
Dine: Earn 10¢/gal for every $50 you spend dining with a linked Mastercard, Visa, or American Express at more than 10,000 participating restaurants nationwide.

Shop:  Earn at least 5¢/gal for every $50 you spend at select local and online merchants.

Travel: Earn 5¢/gal for every $50 spent when you book hotels, flights and rental cars, through the Fuel Rewards program.

With Mastercard: Look for exclusive offers from Mastercard to accelerate your savings.

More: Find additional promotions at select regional grocery stores, other affiliated programs, and online at fuelrewards.com.
 
Some offers must be activated prior to earning. Use the mobile app to easily activate these offers.

HOW TO SAVE AT THE PUMP

• Use the app to find a participating Shell or other participating fuel stations.
• Enter your ALT ID (or swipe your Fuel Rewards loyalty card) at the pump before you pay
• Watch the price roll back.

Shell is the official fuel provider of the Fuel Rewards program. Participation varies by market.

Mastercard is the preferred payment card of the Fuel Rewards program.
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