Quality degradation at The General Auto Insurance App  
Users report higher volume of Quality Issues than usual
79
fair

The General Auto Insurance App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
128 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
12 Reports
User Feedback
9%
iOS
12 Reports
91%
Android
128 Reports
The General Auto Insurance App - Latest Quality Issues
Android
Oct 22, 2021
Slow..slow..slow 2 minute quote turn to 30 minutes and still not done.
Android
Oct 20, 2021
App is fine but the service is horrible. Can't contact anyone, they all have voice-mail that say hey I'm with some one but no one calls back.
Android
Oct 20, 2021
Can't access the account Tru the app saying username and password is incorrect is not content the righ information on the app
Android
Oct 20, 2021
The app showing error message and not open say the email or password is not exists well I can access Tru web site but not Tru app. Also app is very poor whit information.
Android
Oct 20, 2021
I wish I can upload pics here app is not working for days. Have to contact Tru phone call to get ID card s.
Android
Oct 17, 2021
App can't access my email and username. I know my password is correct it, but I still have to reset it. It's been doing this for months. The remember me option is useless and doesn't work anymore. Now it's gotten WORSE. Now when I try to reset my password and it says both policy No AND my email are incorrect when I try to use either to reset the password. All I'm trying to do is renew my registration, which I can't do without being able to access the insurance card for the effective/exp dates.
iOS
Oct 17, 2021
Crap app
The app said I had until the 23rd to pay and it's turns out on the 15th my policy lapsed
iOS
Oct 15, 2021
Bill
Bill and services you charge me and changed my bill without letting me know.
Android
Oct 14, 2021
It take a while for underwriting to process your information if your acct has problems so make sure all your info is accurate
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

•	Quickly obtain a quote* for a new auto insurance policy with The General®.

•	Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

•	Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

•	Start and submit a new claim, or even follow the status of an existing claim. 

•	Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

•	 Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. 


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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