94
good

The General Auto Insurance App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
92%
Android
115 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
10 Reports
User Feedback
8%
iOS
10 Reports
92%
Android
115 Reports
The General Auto Insurance App - Latest Quality Issues
Android
Jun 17, 2021
This application is not working correctly based upon the two phone calls that I had yesterday with their corporate office and that's a fact when it comes right down to it zero tolerance
Android
Jun 17, 2021
Sooo they decided after 6 months to upgrade my payment by 64 dollars a month.. won't respond to me now.. filled a report w the bbb..
Android
Jun 15, 2021
I was quoted a premium that was about $1500 more than what i have now and i am supposed to save money using this app?
Android
Jun 13, 2021
The app sucks. Can't login to pay on my policy after multiple attempts. Keeps saying invalid policy number when it's the correct policy number. Deserves 0 stars.
iOS
Jun 9, 2021
Overpriced
I was a member for almost a year. I'm a military spouse and move around a lot. My car is still registered in a different state than I live in, I told the lady on the phone this. But all she keeps repeating is “you need this states policy” she would not listen to me saying “why? My car is t registered here and I can't afford an extra $200 a month for the same exact insurance im already paying for.” All they want to do is get more money out of you. I switched to USAA and they told me that I DO NOT have to switch to a different states policy when my vehicle isn't registered in said state. Everyone respects the military until it comes down to money.
Android
Jun 7, 2021
Cant make the app sign in with facebook. I've called 3 times and no one has ever done this. So the answer is out a memo. That doesn't help.
Android
Jun 4, 2021
Can't update my policy number to get my new cards available
Android
Jun 1, 2021
I just love them and the app I always get a notification when it's due
Android
May 29, 2021
Sometimes the app is slow
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

•	Quickly obtain a quote* for a new auto insurance policy with The General®.

•	Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

•	Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

•	Start and submit a new claim, or even follow the status of an existing claim. 

•	Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

•	 Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. 


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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