Quality degradation at GO2bank: Mobile banking  
Users report higher volume of Quality Issues than usual
63
fair

GO2bank: Mobile banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
90%
Android
198 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
21 Reports
User Feedback
10%
iOS
21 Reports
90%
Android
198 Reports
GO2bank: Mobile banking - Latest Quality Issues
Android
Apr 20, 2024
The most horrible "bank" on the planet!! Avoid GO2BANK at all cosrs. They will seize your money by "restricting" your account. This gives you no way whatsoever to get it out with the exception of closing the account and then they are happy to send you a check some 4-6 weeks later. When asked why the account is "restricted"!they tell you because you asked them to. YEH RIGHT!! Like i called up one day and said oh please restrict my account so i cant access my money anymore!! Please please?!!
Android
Apr 20, 2024
Customer service was not helpful. They will lock your money into your account and can not gain access. Horrible experience with this app and bank
Android
Apr 20, 2024
Terrible bank, it has too many issues after I tried activating my valid chip card for the account and it kept saying it was incorrect info.
Android
Apr 21, 2024
Won't let me cash my check and customer support didn't do anything
Android
Apr 21, 2024
I can't even log into the app It just keep showing their privacy act and how go to mobile Bank uses your information...
Android
Apr 22, 2024
Why do I have to verify my identity every time I pull up the app? And when I click off the app to get confirm code it off my email it takes me back to the previous page and won't allow me to use the code. I'm gonna delete this app because I shouldn't have to use two devices just to log in it's just to much unnecessary hassle when there are much better and easier options.
Android
Apr 22, 2024
Certain transactions come up as fraud alerts which are auto shipped subscriptions. I've had problems with the same company every month for the last three months bc of declined transactions. I appreciate the protection but it's irritating having to go through the same transaction every month.
Android
Apr 23, 2024
Terrible app can't even get into my PIN number
Android
Apr 23, 2024
This is a scam they charge for monthly maintenance fee of $4.55 after I have to put money in, I got this for my daughter and the first time my daughter was missing $5 and couldn't purchase an item and she was sad and today I go to pay for her Disney plus and it saying I have pay them $5 before I can put money in again, I payed once but I will not keep paying for a fee that doesn't exist.
GO2bank: Mobile banking - Product Description
Don't let a big bank make you feel small. GO2bank™ is the banking app built for everyday people. Keep more of your hard-earned money with no monthly fees¹ and our free nationwide ATM network⁷.

No surprise fees
Say no to monthly fees and hidden fees² and yes to keeping more of your money. No monthly fees with eligible direct deposit¹. Otherwise, $5 per month.

Early paydays and more ways to save
When it comes to payday, early is right on time. Get your pay up to 2 days early and government benefits up to 4 days early with direct deposit⁶. Need cash? Withdraw for free at our free nationwide ATM network⁷. Want to save? Earn more with an APY well over the national savings rate average¹¹.

Built-in backup
Stay covered with up to $200 in overdraft protection after eligible direct deposits and opt-in³.

Credit building
With the GO2bank Secured Visa® Credit Card, climbing to better credit is easier with no annual fee⁵, and no credit check⁴ when you apply.

Account protection
Keep your money safe with just a tap on the app with lock/unlock your card⁸. And we'll send fraud alerts if we ever see anything shady¹⁰.

A bank you can trust
We're a Member FDIC bank and a brand of Green Dot Corporation, which means your money is federally insured⁹ and never held by a third-party bank. Green Dot has also been named one of Newsweek's Most Trusted Companies in America for 2023 and has serviced over 67 million accounts over the last 23 years.

Download the app to open an account or visit GO2bank.com to learn more.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

See Deposit Account Agreement at GO2bank.com/daa for fees, terms and conditions.

1. Monthly fee waived when you receive a payroll or government benefits direct deposit in the previous monthly statement period.
2. See our simple fees chart at GO2bank.com.
3. Fees, terms and conditions apply.
4. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Eligibility criteria applies. Other fees may apply.
5. Annual Percentage Rate is 22.99% and is accurate as of 8/1/2023. For additional information about Annual Percentage Rates, fees and other costs, see GO2bank Secured Credit Cardholder Agreement and Security Agreement at GO2bank.com.
6. Early direct deposit availability depends on payor type, timing, payment instructions and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.
7. See app for free ATM locations. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Limits apply.
8. Previously authorized transactions and deposits/transfers to your account will function with a locked card.
9. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.
10. Message and data rates apply.
11. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Fees on primary deposit account may reduce earnings on your savings account. APY may change before or after you open an account.
12. NO PURCH. NEC. Void where prohibited. 18+ Official rules, www.go2bank.com/wintheweek.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

Technology Privacy Statement - https://www.go2bank.com/techprivacy
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