Quality degradation at Golden 1 Mobile  
Users report higher volume of Quality Issues than usual
48
poor

Golden 1 Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-49 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
86 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
9 Reports
User Feedback
9%
iOS
9 Reports
91%
Android
86 Reports
Golden 1 Mobile - Latest Quality Issues
Android
Aug 14, 2022
This app is down 75% of the time. The most frustrating app I have in my phone and it controls all my finances....soooo. Edit: it's a 24/7 issue. Its like a 1/5 chance the app will open when I try it. This app itself has made me consider changing banks. :EDIT:. STILL CANNOT VALIDATE MY INFORMATION EVEN THOUGH I AM POSITIVE MY PASSWORD AND USERNAME ARE CORRECT. CONSISTENTLY HAVING PROBLEMS WITH THIS APP. I LOVE GOLDEN ONE BUT THIS APP IS TERRIBLE. MAKES ME WANT TO SWITCH BANKS.
Android
Aug 13, 2022
Used to be 5 stars but now it's horrible. The mobile depositing of checks used to work great. I could easily take a photo of a check and it would deposit with no problems. Now, the front of the check will register but the back never does and the manual capture is worthless since all I get is a "hold still" prompt and nothing happens. Absolutely horrible what they did to this once great feature.
Android
Aug 12, 2022
Bill pay pending payment can not be modify with the app only on PC. App seems to lag and crashes alot. Also not alert are only a push notification not text anymore. Still load and load can not even pay my bills anymore. Please please make it work again.
Android
Aug 11, 2022
Your changes are making it harder to navigate through the app.
iOS
Aug 11, 2022
Face ID
This app keeps deactivating face id. No matter how many times I turn it on, I have to log back in with my password the very next time I use the app. I don't understand why you keep doing this
Android
Aug 10, 2022
Got 3 ccount alert set-up, but none of them is very alerting. Great app you all. That's sarcasm if you didn't notice
Android
Aug 10, 2022
sometimes there's a hiccup with logging in or the app being down otherwise a smooth and simple app
Android
Aug 9, 2022
This application is fairly difficult to get things done efficiently. Half the time it times out and doesn't work for me or asks me to login over and over again in a loop. I dread using this app and avoid it at all costs
Android
Aug 9, 2022
Not sure why, but when ever I try to scan my checks it captures the front of the check quickly but for the back it refuses to capture the back of it. I don't have a golden 1 near me and this is frustrating.
Golden 1 Mobile - Product Description
With the Golden 1 Mobile app, you can use your iPhone® to easily and securely:

• Check your balance 
• Deposit checks 
• Pay your bills 
• Pay other people using Popmoney® personal payment service
• Transfer funds 
• Find nearby Golden 1 ATM or branch locations

It's easy, fast, and convenient. Get started by downloading our mobile app today. Log into the app using the same credentials you use to access Online Banking. If you have not signed on to Online or Mobile Banking, you can also enroll using your mobile device from the Sign Up button. 

USER FEEDBACK
If you would like to send us your feedback or need technical support, please email us at: mbrsvc@golden1.com.

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iPhone is a registered trademark of Apple Inc. Popmoney is a registered trademark of Fiserv, Inc., or its affiliates.
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