Quality degradation at Green Dot - Mobile Banking  
Users report higher volume of Quality Issues than usual
36
poor

Green Dot - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
83%
Android
74 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
15 Reports
User Feedback
17%
iOS
15 Reports
83%
Android
74 Reports
Green Dot - Mobile Banking - Latest Quality Issues
iOS
Apr 19, 2024
THE WORST
Worst customer service Very rude POP UP CARD USE RESTRICTIONS DONT USE THIS CARD PLEASE
Android
Apr 19, 2024
Says my card is registered but I can't use it
Android
Apr 21, 2024
Sames like I can never get in to my account online so way have this app if you can not get on Fox your app
iOS
Apr 21, 2024
Help
Won't let me login in at please fix soon been having this issue for awhile now
Android
Apr 22, 2024
I had unauthorized transactions and first I was told that they can not do anything because transactions are pending. It has made my account negative and I will be charged a fifteen dollar fee for being overdrawn even though I did not authorize transactions. I reported card stolen and locked my account and when I called their help number was out on hold for one hour thirty-five minutes. I do not recommend them for anything. PayPal has returned my money to account within hour. Go PayPal they care
Android
Apr 22, 2024
I can't get this app to function beyond telling me how much is in my account. None of the buttons work in the app at all. Can't get ahold of customer service or tech support thru the app either. These guys have got to get this fixed.
iOS
Apr 23, 2024
TOTAL SCAM
I bought this card so I can receive some turbo tax money I had, because Turbo Tax says that we can access the money with a Green Dot card. I activated gave all my personal information and it said it could take up to 2 business days to activate. After a week trying to get the money and saying that the card wasn't active we called customer service and they told us that it got restricted because they couldn't verify our information and we couldn't use it anymore. So basically we had to put a minimum of $20 to buy it and then the next day we got charged a $7.50 monthly fee to have it but we can't even use it. And they couldn't tell us the exact verification problem why it got restricted. DONT BUY
Android
Apr 24, 2024
This this app is absolutely horrible. I give it a negative star if I could verification code off my email but every time I go to my email and then come back to the app it restarts and needs a new verification code it resets the app it resets the app over and over again make me impossible to sign in with the code because it won't let you
Android
Apr 25, 2024
Can't activate card on the app
Green Dot - Mobile Banking - Product Description
Green Dot has been named one of Newsweek’s Most Trustworthy Companies in America for 2023 and has managed 67 million accounts to date.

Enjoy a range of features across our collection of Green Dot cards including:

Get your pay up to 2 days early and government benefits up to 4 days early with early direct deposit¹
Send money & pay bills3
Deposit cash using the app4
Enjoy no minimum balance requirement
Additional features available across select Green Dot cards:

Access a free ATM network. Limits apply.⁷
Overdraft protection up to $200 with opt-in & eligible direct deposits2
Earn 2% cash back on online and mobile purchases⁵
Save up money in the Green Dot High-Yield Savings Account and earn 2.00% Annual Percentage Yield (APY) on money in savings up to a $10,000 balance!⁶
The Green Dot app is the most convenient way to manage your account.

Register/activate a new card
View balance and transaction history
Lock/Unlock your account
Deposit checks from your mobile phone
Works with mobile payment options including Apple Pay
Set up account alerts
Access chat customer support
Visit GreenDot.com to learn more.

Not a gift card. Must be 18 or older to purchase. Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features. Activated, personalized card required to access some features.

¹ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.

² Opt-in required. $15 fee may apply for each purchase transaction not repaid within 24hrs of authorization of first transaction that overdraws account. Overdrafts paid at our discretion.  Fees, terms, and conditions apply.  Log into your account and refer to your Account Agreement to check feature availability.

³ Active personalized card required. Limits apply.

⁴ Limits and fees apply. See app for participating retailers.

⁵ Available on our Green Dot Cash Back Visa® Debit Card. Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed. Claim the cash back every 12 months of use and your account being in good standing.

⁶ Available on our Green Dot Cash Back Visa® Debit Card. Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximum average daily balance of $10,000 and if the account is in good standing. Fees on your primary deposit account may reduce earnings on your savings account. 2.00% Annual Percentage Yield (APY) as of July 2023. APY may change before or after you open an account. See Account Agreement at GreenDot.com for terms and conditions.

⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. $3 for out-of-network withdrawals and $.50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

 ©2023 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739

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 Terms of Use: https://m2.greendot.com/legal/tos
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