70
poor

Green Dot - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
94%
Android
389 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
23 Reports
User Feedback
6%
iOS
23 Reports
94%
Android
389 Reports
Green Dot - Mobile Banking - Latest Quality Issues
Android
Oct 25, 2021
RIPOFF!!!....Aweful...DONT USE THESE GUYS....paid cash for card...CANT GET/USE ANY OUT...no help line... 0 customer support... Just lost $500... If i flushed the cash down the toilet ...it would have a better experence..
Android
Oct 24, 2021
Account was hacked, been waiting for one month to get my money back. Called and they hung up on me ten times. Poor customer service
Android
Oct 24, 2021
I got several cards and you have to set up a different acct. for each card to activate it. Unable to combine more than one card. I payed a bill online with a card then got a notice from the company that the payment didn't go through. I had already thrown the card away by the time i got the decline notice. There went $20 down the drain.
Android
Oct 24, 2021
Have had this account for few years now and never any issues except protesting unknown charges. Had 3 times these charges accrue and when i dispute them my account is completely locked cannot access my funds, use my card nothing, and charges were stoped but never seen a refund or heard the out come of dispute, great starter account but not for serious banking
iOS
Oct 24, 2021
Awful
This has been the worst experience. I purchased the visa reloadable card and put $50 on it. Got home to set it up. I downloaded the app. Set up the card and entered all my info. Hesitantly added my social. Not sure why that is even needed. Then it told me that it could not verify my identity even though the info I put was correct. It said that since it couldn't verify my identity that I would not receive a card in the mail and I can not reload this card. So I was asked to log in. The app keeps telling me I have to go to the website to log in. I tried several times and the sign in button would not work. Finally was able to sign in and I can see my balance but I can not find where I can fix the identity problem. It still will not let me log in on the app. So I tried to email green dot to try to get some help and then received a “ we are unable to process your request at this time. Please login and try again.” I haven't even had the chance to use it but I can already say I am over it. I will never try this card again!! The website has the worst user friendly set up and has very little options as to what you can do. I hope that they will maybe reply to me this way so I can get this figured out or at least help someone to not make the same mistake!!
Android
Oct 24, 2021
I like this app it's helpful but it doesn't help at all when trying to transfer my money to other cash outlets like why is it so difficult to transfer money even with all the correct information
Android
Oct 24, 2021
I really liked the thought that I would be able to save a little money with the money I would get back when making my purchases. It was supposed to be made available in September. I was not able to make any deposits for the past few weeks and when I went to check on it it was GONE. No explanation, nothing! That sucks.
Android
Oct 23, 2021
Got the new green card and my old white cards money did not transfer over. What do I do now?
Android
Oct 23, 2021
For over a year now I've had no hiccups, got my cash back and everything. Recently, I had to get a new card because magnetic strip was all used up, I registered the new card without a hitch, HOWEVER, they still have the old card and don't recognize my new one on the app. You can't talk to a person and these robots can't help you unless you use their list of problems.
Green Dot - Mobile Banking - Product Description
Enjoy a range of features across our collection of Green Dot cards including:

•  Get your pay up to 2 days early and government benefits up to 4 days early with ASAP Direct Deposit™ ¹
•  Send money & pay bills³
•  Deposit cash using the app⁴
•  Enjoy no minimum balance requirement

Additional features available across select Green Dot cards:
•  Access a free ATM network7
•  Overdraft protection up to $200 with opt-in & eligible direct deposit²
•  Earn 2% cash back on online and mobile purchases⁵
•  Save up money in the Green Dot High-Yield Savings Account and earn 2% annual interest (APY) on money in savings – 20X higher than the national average, up to a $10,000 balance!⁶

Easily manage any Green Dot Bank account at any time. This app allows you to…

•  Register/activate a new card
•  View balance and transaction history and see other account information
•  Lock/Unlock feature
•  Deposit checks from your mobile phone
•  Works with mobile payment options including Apple Pay
•  Set up account alerts
•  Access chat customer support

Want to know more? Visit GreenDot.com today.

Not a gift card. Must be 18 or older to purchase. Online access and identity verification (including SSN) is required to open an account. Mobile number or email address verification and mobile app are required to access all features. Limits may apply.  See Account Agreement for pricing, details and limits.

¹ Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

² Opt-in required. $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid the fee. We require immediate payment of each overdraft and overdraft fee. Overdrafts paid at our discretion, and we do not guarantee that we will authorize and pay any transaction.

³ Active personalized card required. Limits apply.

⁴ Limits apply

⁵ Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed.  Claim the cash back every 12 months of use and your account being in good standing.

⁶ Interest paid on money in the High-Yield Savings Account every 12 months based on the average daily balance of the prior 365 days, up to a maximum balance of $10,000.  Annual Percentage Yields (APYs) are accurate as of 3/8/21 and may change before or after you open an account.  Fees on your primary deposit account may reduce earnings on your savings account. The average national savings account interest rate of 0.04% is determined by the FDIC as of March 8, 2021. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Savings account rates are based on the $2,500 product tier. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more.

⁷ Fee-free ATM access applies to in-network ATMs only. For out-of-network ATMs and bank teller withdrawals, a $3.00 fee will apply plus any additional fee charged by the ATM operator in addition to our fees.

Cards issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc.

© 2021 Green Dot Bank, Member FDIC,

Green Dot Corporation NMLS ID 914924.

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