40
poor

HealthEquity Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
27 Reports
User Feedback
44%
iOS
27 Reports
56%
Android
34 Reports
HealthEquity Mobile - Latest Quality Issues
iOS
Mar 21, 2024
Difficult to use
It is overly difficult, compared to the website, to find claims. Also, I can see a “partially paid” claim in the app that is not visible in the website, so the information does not match between them. I recommend just using the website to be sure.
iOS
Mar 21, 2024
Frequently stops responding
The app is a hit or miss, and more than half the time will just hang immediately after opening. When it works, the app runs well and is useful.
iOS
Mar 21, 2024
Crashes on two-factor authentication
App crashes when signing in.
iOS
Mar 22, 2024
Terrible
Could be the worst app I've ever used. Constantly crashes, freezes, deletes data even with their latest and greatest updates. Unfortunately my employer uses them so I'm forced to use it. Would not recommend. Avoid if possible.
Android
Mar 22, 2024
Basically nonfunctioning. it crashes and freezes constantly, and when the app isn't frozen it's extremely slow. Insane that this is the official app for a huge company like HealthEquity.
iOS
Mar 22, 2024
Slow and laggy
This app looks fine but features load slowly and some of the buttons don't work like they should. The prompt to review the app has one option - “not now” and that button doesn't work. I have to force close the app to get past it. There were some other things like this that would not allow me to operate the app properly until I logged in on the website to accept terms, then I could use the app. The app also takes too long to load information that should be available immediately after logging in. For now, at least until these fixes are implemented, I'm afraid to make any real changes to my HSA account within the app, and will instead use the web browser.
Android
Mar 23, 2024
Buggy, slow and shutdowns.
iOS
Mar 23, 2024
Useless
Can not login using credentials that work on desktop; needs some work
Android
Mar 26, 2024
Download is difficult after update freezing at 18% or 92%. Can't wait to see how bad it is now when it finally loads properly.
HealthEquity Mobile - Product Description
The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your benefit accounts.

Features include:

·  On-the-go access and history: Access all account types wherever you go.

·  Documentation: Take a photo with your device, upload images from your gallery, or add images and PDFs from the Files app to initiate claims and payments.

·  Ability to send payments & reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account.

·  Ability to manage debit card transactions: Link your debit card transactions to claims and documentation.

·  Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims.

·  Investments: Manage your HSA and MSA investments including buying and selling funds, researching performance, and making trades.

·  Notifications: Receive alerts when your HealthEquity card is used.
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