80
fair

KeyBank Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
1129 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
317 Reports
User Feedback
22%
iOS
317 Reports
78%
Android
1129 Reports
KeyBank Mobile - Latest Quality Issues
Android
May 5, 2021
1) The One-time Passcode to get into your account hasn't been working for months! The only way to get into account is with "security questions." 2) The online check deposit function hasn't been working for quite some time either! Have to physically go to the bank. I had been enjoying these convenient online functions, but not anymore. 😠
Android
May 4, 2021
Will discontinue you account alerts leaving you with overdraft charges. Don't trust them
Android
May 4, 2021
It always needs updated. It never remembers my passwords or finger print. It's pretty much useless to have
Android
May 3, 2021
Download of latest update failed 4 times. Have to uninstall and reinstall app. KeyBank - always at least a step behind technology.
Android
May 2, 2021
I've been trying to upload for 20 minutes I've already restarted twice
Android
May 2, 2021
App Doesn't work. Awful
Android
May 2, 2021
slow. won't allow external bank payments online or in the app.
iOS
May 1, 2021
Horrible
Way too slow to load and has numerous glitches.
Android
May 1, 2021
sometimes the app says internet connection lost while connection is intact
KeyBank Mobile - Product Description
Take control of your money, and bank the way you want to bank – anytime, anywhere. With a new design and features that let you easily transfer funds, make payments, open an account and even deposit checks, our IPhone app* has features that are streamlined for today’s on-the-go world. Our app is free, fast, and secure.

FEATURES
- Touch ID® and Face ID®
- View your account balances and last three transactions with one swipe using QuickView.
- Deposit checks right from your mobile device** without having to visit a branch or ATM
- Transfer funds between your KeyBank accounts
- Add payees
- Make payments to existing payees
- View and change scheduled Bill Pay payments
- Open an account right from your Mobile Device
- Search and view your transaction history for the last 90 days
- Locate a KeyBank branch or ATM
- View your HelloWallet® Wellness Score
- Manage and Edit Alerts 
- Add a Profile Picture
- View Reward Points Balance
- View Statements


Our app is safe, secure and convenient
- The same high-level security that we use for Online Banking at KeyBank
- User IDs and passwords are required†
- View account details over a secure connection
- No information is stored on your IPhone® device in case it’s lost or stolen

Need help? Have questions about this app? Call 1-800-539-1539.


* Available for devices running on an OS 8.0 or higher
** At this time, Mobile Deposit is only available for iPhone® devices running on an OS 8.0 or higher
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app

IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved.

©2018 KeyCorp. Member FDIC.
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