Quality degradation at KeyBank Mobile Banking  
Users report higher volume of Quality Issues than usual

KeyBank Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-27 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
291 Reports
iOS unitQ Score
iOS User Feedback
160 Reports
User Feedback
160 Reports
291 Reports
KeyBank Mobile Banking - Latest Quality Issues
Oct 25, 2021
Takes forever to actually load when opening and logging in
Oct 25, 2021
Need to close app and reopen every time
For some reason I need to close this app every time in order to get it working. Every time I leave the app and revisit it, I'm presented with a “white” blurry screen, that does nothing. It's very frustrating…
Oct 25, 2021
White screen or “encountered an error”
KEY BANK YOU NEED TO FIX YOUR APP! Every time in the last 6+ months when I open the app from scratch I'm greeted with a totally white screen that does nothing. If I don't get that, I get a mostly white screen that says “we've encountered an error, try again later”. I'm forced to force close the app and then it opens correctly.
Oct 24, 2021
Down half the time
I just opened an account with Key Bank like 3 weeks ago and already half the time I try to use the online portal or app, it's down. It went down again YESTERDAY… on a Friday…. Payday for many and where many have bills and rent due. Unacceptable! Hope this isn't the regular with this bank. Other than that it seems to function much like any other bank.
Oct 24, 2021
Still flakey while navigating
It's an ok app, i get what I need. it is flakey most of the time. I removed it last year cause it was frustrating. It just ok now
Oct 24, 2021
Key Bank App
Takes too long to load and fails to close out when you tap on sign out, this is the slowest bank app that I have.
Oct 24, 2021
I'm very disappointed with the fingerprint login. It's done not work 50% of the time!!
Oct 24, 2021
I wish it showed you the original amount in the account next to the deposit/withdrawal
Oct 24, 2021
I don't understand why it never shows my current balance. I know I don't have that much in my account, do I have to wait a week to get actual balance?
KeyBank Mobile Banking - Product Description
Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world:

• Easily transfer funds between bank accounts
• Pay bills
• Send money to friends and family
• Open a checking or savings account
• Deposit checks on the app
• Monitor and manage bank accounts and cards
• View KeyBank credit card rewards points

Safe and Secure Online Banking
Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including:

• Same high-level security used for KeyBank Online Banking
• User ID and password required to access banking app†
• Secure connection to view banking account and transaction details
• No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen

Convenient Banking on the Go
Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can:

• View account balances and recent transactions with one swipe using QuickView
• Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM
• Transfer funds between your KeyBank checking and savings accounts
• Open an account right from your mobile device
• Search and view your banking transaction history for the last 90 days
• Access your KeyBank account statements and tax forms
• Review and manage scheduled Online Bill Pay payments and transfers
• Send money to existing payees and add new payees
• Search for KeyBank branch and ATM locations

Personalized Mobile Banking Settings
Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use:

• Add a profile picture
• Set up fingerprint or face ID sign in capabilities
• Manage and edit account alerts
• Access your credit card Reward Points balance

Connect with KeyBank
Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support.
Follow KeyBank on social media:

• Twitter: twitter.com/keybank
• Facebook: facebook.com/keybank
• LinkedIn: linkedin.com/company/keybank/
• YouTube: youtube.com/user/keybankcommunity/
• Instagram: instagram.com/keybank/

Important Disclosures
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.

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©2021 KeyCorp. Member FDIC.
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