61
poor

Kiwi.com: Cheap Travel Deals | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
442 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
115 Reports
User Feedback
21%
iOS
115 Reports
79%
Android
442 Reports
Kiwi.com: Cheap Travel Deals - Latest Quality Issues
iOS
Oct 23, 2021
To all students (NEVER USE THIS APP)
The worst I ever seen. My flight got cancelled 4 times. They never confirmed my last change and I lost all my booking. When you had enough and try to reach out to them (which only via email option) they don't respond. When you submit a complaint, the only thing you get is an auto reply telling you they may answer within 3 months, which by then everything obviously too late and you lost your ticket already and you had to buy a total new one from a different company (also it's been 3 months in my case and they never responded). I lost around 600$ as simple as this and I told them I'm a student and barely managing my finances. It really effected me, therefore, I'm advising all students never come near to this app. I know you may have financial difficulties, but this Kiwi app going to make it worst.
iOS
Oct 23, 2021
ignominy
I'm an Erasmus student and normally I try to get the cheapest ticket. And in the process, we used the Kiwi. It caused so much trouble and I got so damaged by this app that I can't tell you... I never intend to use it again. They never help and are always looking to get on top of your money. Don't even install it in any way, it will keep you in constant harm's way, as well as taking up space on your phone for nothing...
Android
Oct 23, 2021
Refund supposedly made... I haven't seen the color
Android
Oct 23, 2021
Please do not book from kiwi. They will not provide you with any assistance in case of refunds or cancelations in this pandemic situation. It's been seven months and no one has ever send a message to me.
iOS
Oct 23, 2021
Terrible and bad
Terrible and bad, I am very disappointed and sad with KIWI.com. I was a frequent customer of the platform. In my last purchase, after many problems, in the end I lost USD300, I paid USD 700 for a USD290 flight. * Customer service is very bad, they can't solve customers' problems. * Internal policies limit the advisers to solve problems. * If you use the online platform make sure you are an expert in computer use because if you press a button by mistake you can lose a lot of money like me, and recover only usd 15. My end-of-the-year gift to kiwi.com, my $ 300, lost for not being an expert in the use of computers. Terrible y malo, estoy muy desepcionado y triste con KIWI.com. Fui un cliente frecuente de la plataforma. En mi ultima compra, despues de muchos problemas, al final perdi USD300, pague USD 700 de un vuelo de USD290. *El servicio al cliente es muy malo, no pueden resolver los problemas de los clientes. *Las politicas internas, limitan a los asesores para resolver problmenas. *Si usas la plataforma en linea asegurate de ser un epxerto en uso de computadoras ya que si precionas un boton por error puedes perder mucho dinero como yo, y recuperar solo usd 15. Mi regalo de fin de año para kiwi.com, mis usd 300, perdidos por no ser un experto en el uso de las computadoras.
iOS
Oct 22, 2021
Two stars
I put a deuce only for the fact that I use on the computer to search for flights with connections and then just buy from the airline directly, because it has long been known that the office of G.. vno. And fix your application - does not work on iPhones for a month and a half despite the updates.
iOS
Oct 22, 2021
DO NOT USE THIS APP
support is bad, they take 12 months to say they wont refund the flight they themselves cancelled. if have done it with the airline i wouldnt have these issues. the ratings here are fake google them my case is one of thousands
Android
Oct 22, 2021
Hello, you have deducted me but you cancelled my flight.. How is it going.. Please kindly fix it
Android
Oct 22, 2021
This is a lie I fill in the questions and banking information says it is link and does not take me to another page I know that in that I hope they are to steal from one. Be careful, don't do it.
Kiwi.com: Cheap Travel Deals - Product Description
Find and book the cheapest trips with Kiwi.com
By connecting nearly a thousand airlines, train, and bus carriers worldwide, Kiwi.com can offer you the cheapest tickets to anywhere on the planet.

Best search in the travel industry
Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools.

Virtual Global Supercarrier
Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination.

Flexible tickets
Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, Kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate.

Global 24/7 customer support 
We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email.

What the media says 
“Kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler
“So clever that once you understand how it works you cannot help but be impressed.” — Business Insider
“Kiwi.com helps you figure out where you can fly within your budget.” — The New York Times
“Kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
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