Klarna
Klarna at a glanceKlarna (Finance) has a unitQ Score of 71 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 2 points from 69 in the previous 30 days. The score draws on 4,909 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Slow Performance and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 24 % 1199 Reports
- Android
- 76 % 3710 Reports
Compared with similar apps
Citi Mobile89
Dave - Banking For Humans81
Robinhood77- Robinhood: Invest. Save. Earn.77
Cash App74
Klarna71
Chime71
Capital One Mobile68
Coinbase Buy & sell Bitcoin53
Rocket Money42
PayPal: Mobile Cash38
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilitySlow Performance
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountSubscriptionSubscription Too Expensive
- AccountPaymentPayment Failed Or Rejected
About Klarna
What is Klarna?
Klarna is an app that helps users shop online and manage payments easily. By using the Klarna app, you can buy items now and pay for them later, making online shopping more convenient.
Is Klarna safe?
The Klarna app is generally safe for users, including younger audiences, as it offers fraud liability protection for unauthorized transactions. However, there are risks associated with sharing personal and financial information, which could lead to privacy concerns. While Klarna investigates fraud claims, users must stay vigilant about their accounts to avoid unexpected charges or payment responsibilities.
Who owns Klarna app?
The Klarna app is owned by Klarna Bank AB, which was founded by Sebastian Siemiatkowski, Niklas Adalberth, and Victor Jacobsson in 2005. Major stakeholders in Klarna include Sequoia Capital and its co-founders, with Siemiatkowski being one of the key owners.