Kraken
Kraken at a glanceKraken (Finance) has a unitQ Score of 30 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 1 point from 31 in the previous 30 days. The score draws on 122 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Slow Performance and No Response or Help Received.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 1 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 22 % 27 Reports
- Android
- 78 % 95 Reports
Compared with similar apps
Citi Mobile89
Dave - Banking For Humans81
Robinhood77- Robinhood: Invest. Save. Earn.77
Cash App74
Chime71
Capital One Mobile68
Coinbase Buy & sell Bitcoin53
Rocket Money42
PayPal: Mobile Cash38
Kraken30
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilitySlow Performance
- Customer Support & SuccessConductNo Response or Help Received
- AccountAccount StatusAccount Locked Or Suspended
- Customer SupportComplaintsLegal Threats
About Kraken
What is Kraken?
The Kraken app is a platform that allows users to buy, sell, and trade various cryptocurrencies like Bitcoin and Ethereum. It provides a secure and easy way to manage digital assets, making it accessible for both new and experienced users.
Is Kraken safe?
The Kraken app is generally safe for users, including younger audiences, due to its strong security measures like two-factor authentication (2FA) and insurance against breaches. However, its advanced trading options, such as margins and futures, may pose risks if users are not experienced. It's crucial for users to follow safety practices, as personal security also depends on individual actions.
Who owns Kraken app?
The Kraken app is owned by Payward Inc., which operates under the name Kraken. This company manages the app and provides cryptocurrency services.