Quality degradation at KuCoin  
Users report higher volume of Quality Issues than usual
40
poor

KuCoin | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
84%
Android
622 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
118 Reports
User Feedback
16%
iOS
118 Reports
84%
Android
622 Reports
KuCoin - Latest Quality Issues
Android
May 12, 2021
I uploaded the credentials and documents requested from me by the kukoin exchange on Etem Kaya 12.05.2021 to the kukoin exchange, I do not allow it to be used for any business and transactions without my permission. All responsibility belongs to the kukoin exchange
iOS
May 12, 2021
verification....
Waiting for 5 days of verification.... I didn't get any information through support, communication is only with the bot!
Android
May 12, 2021
Why is austria+43 for sms 2fa verification not in the list??
Android
May 12, 2021
Money deposited with "Banxa" , which wants to have all your data plus passport details and photos, the money has never landed in my Kucoin Wallet!
Android
May 12, 2021
These guys are crooks and this app is garbage. I transfered a small sum of BitcoinCash over to KuCoin to try and buy some Dogecoin, but the fee to withdraw my new Dogecoin is like $10 so I can't get it out. I would not recommend using this app. You either won't be able to get your crypto back or they'll gouge you with fees. Avoid these cons.
Android
May 12, 2021
So... an app that handles your $. Yeah, I've got 3 words for a company that can't get a verification process down. 1 word: GO 3 word: Yourself Any guess as to what the 2nd word should be to a company wasting your precious time?
iOS
May 11, 2021
I don’t suggest
I have purchased USDT by my credit card and it has been more than 9 hrs which is not credited to my wallet. I have also 2 times re-submitted my documents for verification but still nothing happened.
iOS
May 11, 2021
iOS vs. iPadOS
Update: Changing to one star because tech support closed my ticket without solving my issue. They seem to have an automated ticket system that failed to acknowledge several of my email responses. I think I was able to finally get a message through to the system after they marked it as solved, but I now have little confidence that I'll get any more help on my issue. I'm sort of a newbie to crypto trading, but I started using KuCoin to trade some X Y O that I mined in another app. The KuCoin iOS (iPhone) app works fine. All of the features function as described, and I have never experienced a crash or lost currency due to any malfunctions. I've lost on bad trades, but that's another story. My biggest problem with the iOS app is size of the text. They try to cram so much info onto the screen that the text get's really small and hard to read. SO, I decided to try the iPadOS version of the app on my 2020 iPad Pro. The text is definitely easier to read, but the app only works in portrait view. It will not rotate to landscape. In that sense, it feels very much like an iPhone app that was hastily ported to iPad format. Also, and this is the biggest issue for me, the trading bot simply does not work on the iPad. I have waited weeks for responses from tech support, and the answer is simply to reinstall the app and try again. I've tried that a number of times with no success. All I get is an error message that it failed to load. I would really like to see landscape mode with full screen charts (like the website) on the iPad app, and it would good to get the bot working on the iPad. If they do that, I'll revise my rating.
Android
May 11, 2021
Not user friendly and I can't transfer my currency out
KuCoin - Product Description
KuCoin is the most popular cryptocurrency information provider that can get information about LTC, BCH,ETH against BTC pair。This is an official App of KuCoin that provides you easy, safe and fast digital assets information.

KuCoin is a global leading blockchain-based asset financial services provider. Founded in 2017, with  industry-leading security practice, record-breaking marketing and operation experiences, top-notch R&D powerhouse, and most credited customer service system, KuCoin is known as the world-class brand. The headquarter is in Singapore with intensive networks in Asia-Pacific, Europe, and North Americas. 

Our Advantages:
We provide professional, secure digital assets information services.
We have millions of users from over 50 countries around the world. 
Our first-class IT team employs distributed and parallel technology; 

Brand new UI design with:
-Real-time quotes that are synced with the official website
-KuCoin Bonus & Referral Bonus module just one click away
-24/7 accessible help center
-Top gainers/losers of trading pairs for a glimpse of the real-time market in a second

Real-time market trend view with:
-Dynamic candlestick chart 
-Price warning setup so you will never miss out on prime time trading
-Support for most trading orders
-Collection of favorite trading pairs 

Clearly visible asset interface with:
-Double account management that is highly secure and more flexible
-The free internal transfer function
-Visible asset trendline
-Order history

Receive notifications about:
-Logins from devices 
-Token price reaching your preset warning price
-News & promotions
-Asset change announcements

General view of the personal account for:
-Checking your service fee discount level
-Registering accounts as the individual/corporation
-Switching preferred language/currency
-Setting up security to protect accounts
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