Lemonade Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
60 Reports
iOS unitQ Score
iOS User Feedback
22 Reports
User Feedback
22 Reports
60 Reports
Lemonade Insurance - Latest Quality Issues
Oct 22, 2021
Horrible insurance. I paid 90 dollars a month for them to cover 12 dollars of my dogs 500 dollar vet bill. All of which the 12 dollars went towards the deductible. AND I had to argue just to get that much covered. I'd rate them in the negatives if I could. P.s. other reviewers are correct - their reimbursement process is ridiculous. You need to physically record yourself explaining the situation then send it in and wait days or weeks for a response. Our claim was filed a month ago.
Oct 22, 2021
Very easy to instate you as a customer but slow or totally dismissive to pay a claim. Typical insurance company trickery behavior. Agents are arrogant. Go elsewhere. You will get same bad typical insurance service but your chances of getting your claims paid are higher than using Lemonade.
Oct 22, 2021
Worst ever
I post claiM after injury to my best friend then I get bombarded with when did I get her did I have insurance before the claim is there co-owner After I spent $396 for 2 pets now they act like I'm just getting insurance plus I spent another $297 making sure all shots and anything they wanted was done. Worst part they say they don't have her records or for my other pet. What kind of insurance is this ? Sounds like scam They sure was fast in taking payment and now cold shoulder
Oct 21, 2021
Went on Lemonade a week ago to update my policy as I'm moving and the app still hasn't been fixed. It doesn't show my policies or anything. Just says "Something went wrong.... Please check back in a bit." Well its been over a week and still no fix or replies or assistance from customer service. Now I'm figuring out how to cancel and go with someone else.
Oct 20, 2021
They claim "get paid in minutes" but I've been waiting almost a month for the to "review" my claim and make a decision. I sent a follow up email and the assured me that they were working on it as fast as possible. That was over 2 weeks ago. I had to delay treatment do my pet because I'm waiting on reimbursement for the diagnostics.
Oct 19, 2021
Keeps crashing
Unable to file a claim on the app - keeps crashing every time I try to. 🙁 I did everything I could, restart app, restart phone, reinstall app, make sure app is up to date, still nothing.
Oct 15, 2021
I requested a discount on my homeowners insurance after moving in. I was then told Lemonade could not cover my mortgage, months after issuing the policy, and that it would be cancelled. When I asked for more information, I never received more than a sentance reaponse (over 3 different interactions). I can't imagine how they would have dealt with a claim.
Oct 14, 2021
This app is great I have no issues with it. Been using it for 4 years, but the only thing Id wish they'd allow you to do is push a button to recharge your card already on file instead of having to reput the same card information again if you recently just been paid especially all the time. Other than than they are great.
Oct 12, 2021
I was signed up to lemonade only to find out when my neighbors flooded my apartment that lemonade is not part of the “convention IRSI” which is an agreement in brief, with insurers in France that means that the renters insurance must be involved in issues with the apartment regardless of if the renters belongings where damaged. Thus my landlords insurance refused to go after my neighbors and I was forced to pay for my neighbors damages to my apartment! DO NOT TRUST. When living in France you must get a reputable French insurance company that will follow French insurance laws.
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!”

• Financial rating of “A” exceptional

• Reinsured by the most trusted names on the planet

• World record for the fastest renters claim handled (3 secs!!)

• 90 secs to get a policy through our app

• Starting at $5/mo for renters, $25/mo for homeowners, $12/mo for pet and $9/mo for term life


• No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are.

• Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, and pet products.

• Devoted Team: Our powerful tech and AI free up our dedicated customer experience team and claims specialists to help you when you need it most.

• Bundle and save: Save up to 10% on your monthly premium when you bundle a pet health insurance policy with your renters or homeowners coverage.


• Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone.

• Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs.

• Adjustable coverage: For your home, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go.


Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI.

Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI. 

Pet health insurance is available in AL, AR, AZ, CA, DC, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI. 

Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY.


• facebook.com/lemonade

• twitter/lemonade_inc

• instagram.com/lemonade_inc

• instagram.com/lemonade_pet

• youtube.com/lemonade_Inc


• Get questions answered by our team online or over the phone.
• Download and share proof of property and home insurance on your mobile phone.
• Adjust and update your policy for your home insurance coverage whenever and wherever.
• Protect your favorite items, at home and away.


Terms of Service: lemonade.com/terms-of-service

Privacy Policy: lemonade.com/privacy-policy

Legal Stuff on Lemonade: lemonade.com/legal-stuff

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