Quality degradation at Lemonade Insurance  
Users report higher volume of Quality Issues than usual
63
fair

Lemonade Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
95 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
18 Reports
User Feedback
16%
iOS
18 Reports
84%
Android
95 Reports
Lemonade Insurance - Latest Quality Issues
iOS
Mar 23, 2024
Worst app ever for insurance
I have no issues with the insurance itself. But this app is the worst experience for managing insurance ever. In order to get any information you have to use the chat feature which rarely works. Why can't I just find my claims and insurance documents directly? Why am I forced to interact with a bot? Just show me my information upfront. It's so hard for me to even find my rate. I have no idea what I'm paying for because it's not front and center in the app. Please hire a design agency and do some user research and you'll realize that a chat function as the main form of navigation is a horrible experience.
iOS
Mar 25, 2024
Waste of Money
I've spent $300+ in payments to Lemonade over the last 4 months and they literally only reimbursed a $40 rabies vaccination. During my active coverage period, my vet discovered a tiny bump on my cat they wanted to test. She ended up needing a $1k+ biopsy and removal surgery. My cat (who is ok) is 11 with ZERO history of skin masses. I sent 10 years of medical records as recent as 10 months prior. Lemonade refused to cover their portion of the cost insisting it was “pre-existing” condition before the policy. The vet's paperwork listed something incorrectly so they told me to appeal it with Lemonade as it was very much not pre-existing. So I did. Lemonade's appeal team came to the same ill-informed conclusion and still refused to help whatsoever. Now I'm out even more money from the cost of maintaining this policy. Never again.
iOS
Mar 25, 2024
Use if you want to waste money
I can't recommend Lemonade Pet insurance. They don't actually cover you when an incident or illness happens. They will try to tell you that your animals current condition is pre-existing, even when it's not and there was nothing preventative that could have been done. We've forked out hundreds of hundreds of dollars on this insurance and have seen no return. Now, we will inevitably have to pay roughly $10,000 out of pocket once my cat's recently diagnosed iris melanosis turns into iris melanoma and removal is necessary to prevent metastasis. Don't count on lemonade to be there for you when tragedy strikes!!!
Android
Mar 26, 2024
STUCK on a continuous loop of the same Information for 20 different questions. It'd be easier if the AI was trained better or completely put away. Can't even ask for a different insurance option.
Android
Mar 26, 2024
It was somewhat confusing
Android
Mar 27, 2024
Renters insurance experience is 5/5 and what's advertised. Home Owners Insurance experience is -1/5 and a bigger hassle than standard HOI. App is very bad for addresing problems with blatantly inaccurate information. Won't be back until until the whole phone system actually has options for addressing the apps limitations.
Android
Mar 27, 2024
Ended up just paying for just another bill. Pet insurance didn't cover anything at all, even if it was a new health issue, there would always be a reason for the issue to not be covered. Don't waste your money.
Android
Mar 27, 2024
They don't cover much of your expenses. We paid little over thousand for my cat's dental. They store your info on file even if u move or change addy. Their excuse is "you have an outstanding balance," doesn't matter if its frm 3 yrs ago so when u create a new insurance with them, you will be double charged.
Android
Mar 27, 2024
I downloaded the app to take out home insurance, I try to pay with two different cards, refusals and yet the balance is more than enough
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!”

SOME QUICK LEMONADE STATS

• Starts as low as $30/mo for car insurance, $5/mo for renters, $25/mo for homeowners, $12/mo for pet, and $9/mo for term life.

• Financial rating of “A” exceptional

• 90 secs to get a policy through our app

• Super fast and easy to use

• Reinsured by the most trusted names on the planet




WHY LEMONADE FOR INSURANCE

• No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are

• Bundle and save! We’ll automatically apply your bundle discount to any combination of our products

• Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions.

• Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.


HOW LEMONADE IS DIFFERENT
• Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone.
• Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs.
• Adjustable coverage: For your home, car, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go.

LET’S MAKE LEMONADE!
Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, FL, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI.

Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI.

Car insurance is available in IL, OH, TN, and TX with more states coming soon!

Pet health insurance is available in AL, AR, AZ, CA, DC, FL, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI.

Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY.



WANNA BE FRIENDS?
• facebook.com/lemonade
• twitter/lemonade_inc
• instagram.com/lemonade_inc
• instagram.com/lemonade_pet
• youtube.com/lemonade_Inc



YOU'RE INSURED BY LEMONADE:
• Get questions answered by our team online or over the phone
• Download and share proof of property and home insurance on your mobile phone
• Adjust and update your policy for your home insurance coverage whenever and wherever
• Protect your favorite items, at home and away



THE LEGAL STUFF
Terms of Service: lemonade.com/terms-of-service
Privacy Policy: lemonade.com/privacy-policy
Legal Stuff on Lemonade: lemonade.com/legal-stuff

Cheers for reading all 3,402 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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