Lemonade Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
20 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
79 Reports
iOS unitQ Score
iOS User Feedback
31 Reports
User Feedback
31 Reports
79 Reports
Lemonade Insurance - Latest Quality Issues
May 5, 2021
Great company. Problem is now that I moved to San Francisco they only offer me a 2500 minimum deductible. Have to pick another carrier because of this
May 5, 2021
I like this idea, but am I the only one that cannot get this app to load? For two days it has only said (at the top of the screen) - "something went wrong...RETRY". It won't show any information about my account, despite showing my name in the option menu and letting me 1. "Ask us anything" or 2. "Settings", neither of which is really helpful.
May 4, 2021
Cold hearted! Lack of empathy for customers
Got the insurance a year ago I've been paying on until now, a few payments were late due to pandemic Lost job an illness lemonade band me from doing business because of late payment when I stressed the fact that it was due to loss of jobs and getting sick repeatedly because of cOVID-19Lemonade display a total lack of empathy for customers suffering during the pandemic punished me for late payment even when I tried to make the payment it was not good enough for them they have enough business to where they feel their customers are disposable and that is not right to treat someone that way. The way of the world is not the customers fault and the business should show some type of sympathy for what the customer going through due to the pandemic but this lemonade company shows no remorse or regard for their customers at all! They do not care about their customers, do not do business with them!
May 4, 2021
Scam the money, don’t pay anything when you claim
It's say so easy and simple to enroll but after you paid so many months and years, you realize it's not that easy to claim as they said. Your payments just gone. They just take money from you, you won't get covered by anything penny. Be careful this company policy.
May 3, 2021
i filed claim over 45 days ago and even got interguated by an anjuster for 2 hours and no settlement yet i pay my bill monthy evem now while i sit and wait for claim to finish very upseting
May 1, 2021
They barely cover anything and it's very difficult to navigate the app. The assistant only allows you to respond with preselected options. Horrible experience. Complete money grifters.
Apr 30, 2021
A nightmare. You can only contact a bot that takes days or weeks to respond. They only make automatic withdrawals and will not change the policy or communicate with you after it is started. Have sent many emails that are not answered. Going with another insurance company that is nearly the same price and they have licensed agents answering the phone day and night. Lemonade will try to continue to automatically withdraw money but I am notifying the bank, BBB, and the state insurance board.
Apr 29, 2021
So far it didn't let me get past the "what's your address" step after signing in via fb
Apr 27, 2021
Totally useless. Impossible to get coverage.
Lemonade Insurance - Product Description
“@Lemonade_Inc was the simplest and easiest insurance I’ve ever purchased, “old” insurance companies need to step into the current century!!!”

• Financial rating of “A” exceptional

• Reinsured by the most trusted names on the planet

• World record for the fastest renters claim handled (3 secs!!)

• 90 secs to get a policy through our app

• Starting at $5/mo for renters, $25/mo for homeowners, $12/mo for pet and $9/mo for term life


• No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are.

• Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, and pet products.

• Devoted Team: Our powerful tech and AI free up our dedicated customer experience team and claims specialists to help you when you need it most.

• Bundle and save: Save up to 10% on your monthly premium when you bundle a pet health insurance policy with your renters or homeowners coverage.


• Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone.

• Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs.

• Adjustable coverage: For your home, pets, personal property, liability, and more. Get your stuff covered whether it's at your home, or on the go.


Renters insurance is currently available in AZ, AK, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, DC, and WI.

Homeowners insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, DC, and WI. 

Pet health insurance is available in AL, AR, AZ, CA, DC, GA, IA, IL, IN, MD, MI, MS, MT, ND, NE, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, and WI. 

Term life insurance is available in AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IM, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, and WY.


• facebook.com/lemonade

• twitter/lemonade_inc

• instagram.com/lemonade_inc

• instagram.com/lemonade_pet

• youtube.com/lemonade_Inc


• Get questions answered by our team online or over the phone.
• Download and share proof of property and home insurance on your mobile phone.
• Adjust and update your policy for your home insurance coverage whenever and wherever.
• Protect your favorite items, at home and away.


Terms of Service: lemonade.com/terms-of-service

Privacy Policy: lemonade.com/privacy-policy

Legal Stuff on Lemonade: lemonade.com/legal-stuff

Cheers for reading all 3,377 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog
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