54
fair
Monzo - Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
118 Reports
118 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
105 Reports
105 Reports
User Feedback
47%
iOS
105 Reports
105 Reports
53%
Android
118 Reports
118 Reports
Monzo - Mobile Banking - Latest Quality Issues
iOS
Apr 19, 2024
308 MB?
with the sheer size of this app u might hope to find physical gold inside sadly i've looked everywhere and my pots are empty
Android
Apr 19, 2024
What the sense have in Czech store when can select only UK country
iOS
Apr 20, 2024
Good bank but
Been with Monzo for 6 years now, their app up until the last big change was amazing and so user friendly. Now it's a mess, to access pots easily you have to add them above your account, it was much easier to have them to the main menue like they used to be. With left to spend, it was perfect where it was, right bellow your account balance… Changing your reset date is a game of hide and seek. In their help me option, the first suggestion is how to reset it, so maybe it's a sign that this feature is more difficult to find that it should be. Overall the bank itself is very good, I just think that their app has gone way too far and became much less user friendly than what it was, my dad who's 60 now can't work it out and rather go back to is old bank.
iOS
Apr 21, 2024
No good
It's very bad bank, they closed my account because I had 1200 £ on account , It's very bad bank, they closed my account because I had 1200 £ on account , i recomand Sarling bank or Monese!
iOS
Apr 21, 2024
Too many adverts
No, I don't want one of your overdrafts / loans / credit cards/ investment accounts. Leave me alone
iOS
Apr 22, 2024
Rubbish protection
Allowed someone to take £400 from my account when I wasn't even on my phone, asked me for no approvals or consent, then after weeks of fraud disputes said "you must have authorised it, we can't do anything about it". Again, I wasn't on my phone and approve sending £400 to anyone, don't even recognise the payment. And I'm not a muppet who got taken by some scam, I was watching tv and monzo authorised the payment without my consent. Avoid these guys
iOS
Apr 22, 2024
Monzo - Please listen to your community and feedback!
Dear Monzo, You used to be simple, easy to use and was accessible by everybody of all ages. Nowadays, it's becoming an App that looks like it's trying to gamify a bank with all these snazzy things that a small population of your customer base seem to use. To name a few things: - The budgeting is getting harder to reach. Almost like you're preparing for this to be the next thing to be axed. The one feature that I always praised Monzo for was its budgeting ability. Nowadays, it's becoming harder and harder. (Click on your card and then this tiny little pie chart). Tapping onto these categories doesn't show the small reference of each payment anymore. Like you're forcing users to use ‘Trends' and show fancy visuals. By the way, excluding your payment from summary doesn't work on trends. So angry. - There are so many buttons everywhere. So. So many. It's impossible to onboard anyone anymore. It's just a sea of unused features. - Help has become the least used area. Used to care about customers.. obviously that's no longer a thing as others have already said, you can't get to live chat easily anymore. Sincerely, [name] you think who are looking elsewhere..
iOS
Apr 22, 2024
Not showing how much I’ve spent
Just done an update and now whenever I spend it's not showing up how much I've spent throughout the day, can you please bring that feature back as I knew how much I was spending. Thanks
Android
Apr 22, 2024
Please fixed. I can't get access to my account and my money.
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you. MONZO ACCOUNT BENEFITS INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7! SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives. Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. SAVE EFFORTLESSLY: Save for what matters most with Pots. Create Pots for monthly essential spending or to achieve your specific goals. We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly. SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget. Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target. Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad. SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly. STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.) DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going. SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you. Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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