73
fair

Monzo - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
Work at Monzo Bank Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Monzo Bank Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
79%
Android
342 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
92 Reports
User Feedback
21%
iOS
92 Reports
79%
Android
342 Reports
Monzo - Mobile Banking - Latest Quality Issues
iOS
May 12, 2021
Bad security.
I've recently updated to a new phone. Logged in to app fine and started banking as usual. A few days later I noticed that some random transactions were failing with the message “please try again later” - thought it was just a glitch. Eventually got in touch and found out that it was a secret security measure they'd not bothered to tell me about. Not great.
Android
May 11, 2021
I am not able to open an account in Monzo, its says application rejected, most of them got rejected te same way.
iOS
May 11, 2021
Very, very DISAPPOINTING!!!
Provided all requirements but all of my friends and I were rejected.
iOS
May 11, 2021
Terribly slow app
The app became terribly slow after the last few updates. It lags when scrolling, it doesn't refresh account balance properly. Painful UX!
iOS
May 11, 2021
Worst app
They will close your account without any warning or explanation and take more than a month to transfer you your own money useless app. And after that wont co-operate with you at all i have been trying to get my bank statement and its been 2 months and still they are telling me its under processing.
Android
May 10, 2021
Why can't I download the App to my android. I have loads of space but never can get an installation
Android
May 10, 2021
Had no problems until today. I'm locked out of my account. Not sure what to do. Followed telephone instructions and none of my emails are working. Tried the one I signed up with and got in. Due to the negative reviews. Will not hold much cash in this account. Today was a wake-up call for me.
Android
May 9, 2021
It wouldn't open
Android
May 9, 2021
Just wanted to set up my monzo account, when I had to confirm my name and address on my new bank card I saw the address is wrong. The app does not let you correct any details when you keep follow the steps the only option for help is like 5 FAQ but non of them is help in this situation and there is no info about support or helpline. So my neighbour will receive and they can be happy with it. Hope they can't activate it.
Monzo - Mobile Banking - Product Description
The UK's fastest-growing bank is coming to the US!

Your Monzo account is instant spending notifications, stress-free traveling, easy budgeting and support from real people, whenever you need it.

Always know how much money you have

Get on top of your spending with instant notifications every time you pay for something, with a balance that updates immediately, not days later.

Use your card anywhere

Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going. 

Spend for free

We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad.

Pay people in seconds

Send and receive money free and instantly with other Monzo users, and say thanks with an emoji! 

Stay in control

If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.)

Rest easy

Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you.

The Monzo Mastercard Debit Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard International Incorporated.

Monzo Inc. does not offer or provide banking services on its own behalf or for its affiliates and is not a bank. Monzo Inc. is wholly owned by Monzo Bank Limited. Monzo Bank Limited is a non-US bank, is not FDIC-insured, and does not offer or provide banking services in the United States or to US residents.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners