Monzo bank
Monzo bank at a glanceMonzo bank (Finance) has a unitQ Score of 81 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 4 points from 77 in the previous 30 days. The score draws on 395 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Can't Sign Up.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 4 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 57 % 225 Reports
- Android
- 43 % 170 Reports
Compared with similar apps
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Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationSign UpCan't Sign Up
- ApplicationStabilitySlow Performance
- ApplicationLoginGot Logged Out
About Monzo bank
What is Monzo bank?
The Monzo bank app is a digital banking platform that allows users to manage their money through their smartphones with ease. It offers features like instant spending notifications, budgeting tools, and the ability to freeze or unfreeze your card instantly.
Is Monzo bank safe?
Monzo Bank is generally safe for users, including younger audiences, due to its regulatory compliance and advanced security measures. However, it's important to note that there are concerns about data exposure, with moderate risk factors such as phishing and website security issues. Users should remain vigilant about privacy and security while using the app.
Who owns Monzo bank app?
The Monzo bank app is owned by Monzo Bank Limited, which is part of Monzo Bank Holding Group Limited since 2021. Founded by Tom Blomfield and others, Monzo operates as a digital bank in the UK.