Quality degradation at N26 Mobile Banking  
Users report higher volume of Quality Issues than usual
56
poor

N26 Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
800 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
236 Reports
User Feedback
23%
iOS
236 Reports
77%
Android
800 Reports
N26 Mobile Banking - Latest Quality Issues
iOS
May 12, 2021
Bad app
If you can't even change the app during registration without having to start over again, that's really annoying. After an unexpected mistake, I didn't feel like it again twice after an unexpected mistake.
Android
May 12, 2021
The app still doesn't want to install nose because
Android
May 12, 2021
I'm trying to open the account and you ask me to re-upload the ID, the system won't let me perform this step says try it later. I have two days trying and I don't get a support response. I hope you can take care of me around here. Thank you
Android
May 12, 2021
Since I changed my phone they don't let me in anymore, they can explain to me why and it's been a week. Minus one I put as a vote compared to the other banks that I have installed again without problems. MINUS ONE MINUS ONE MINUS ONE MINUS ONE.
Android
May 12, 2021
When I try to verify my identity, I have the screen written: for legal reasons, we cannot offer you the account you have requested. We invite you to check the email we sent for more details. Thank you for your understanding. I checked the email but it is the one with the association of my phone, at the bottom there is a link to go to do the identity verification, pressing it opens the app to me, I try to click on continuous but the message I reported comes out.
Android
May 12, 2021
With the latest version, I no longer get notifications for payment authorization. If I enter the app I see that there is a transaction waiting for authorization but I can't click on it to confirm or cancel it. PS Push notifications are on.
Android
May 12, 2021
I wanted to apply for a small loan and had to pay a lot of money in advance, and I still didn't get anything. And my money is gone. And that went through bank N26
Android
May 12, 2021
App no longer boots, the screen remains turquoise. OnePlus 8t
Android
May 12, 2021
Doesn't keep what it promises either. Locks with free fees and after 3 months you pay. Better not to use
N26 Mobile Banking - Product Description
Want fast, flexible, and transparent banking? Meet N26. Open an account in 5 minutes and experience mobile banking the world loves. With 7 million customers across the U.S. and Europe and over 65,000 five-star reviews worldwide, N26 leads the way in modern online banking. Here are just a few reasons why you’ll love banking with N26:

- Get started fast: Open an account in 5 minutes directly from your phone — no long lines, no paperwork, no fuss.
- No hidden fees: Yes, that’s right — no maintenance charges, no insufficient funds fees, no minimum account balance, and no foreign transaction fees when you shop using your N26 card internationally.¹ 
- N26 Perks: Unlock exclusive discounts and cashback from brands you know and love.
- Get paid early: Hate waiting for payday? Get paid up to 2 days earlier² with direct deposit.
- Unlimited free ATM withdrawals at over 55,000 Allpoint® locations and 2 no-fee monthly out-of-network domestic withdrawals.
- Save with Spaces: Set savings targets and transfer money with a single swipe. Achieve your short and long-term financial goals faster with Spaces.
- Real-time alerts: Receive instant notifications on all account activity so you know what’s happening with your account 24/7.
- Secure banking: Instantly lock or unlock your card if it’s lost, set spending limits to avoid overspending, reset your PIN, enable or disable international payments, and more.
- Contactless payments: Experience fast and secure cashless payments with Apple Pay®
- Transfer cash with MoneyBeam: Send and receive money from anyone who banks with N26 instantly.

Safety and security:

- Your N26 account is FDIC-insured, which means your money is protected up to $250,000, so you can breathe and bank easier.
- Keep your account secure by logging in with fingerprint or face recognition.
- You’re protected from fraudulent purchases with Visa's Zero Liability policy.³
- Have a question? We’re here for you whenever you need us via our in-app support chat feature, by phone, or email.
 
Disclosures: 

¹ Fees still apply for international ATM withdrawals.

² Faster funding claim is based on a comparison of our policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay the availability of funds with or without notice. Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instructions. 

³ Visa’s Zero Liability Policy covers U.S.-issued cards only and does not apply to certain commercial card transactions or transactions not processed by Visa. You must notify your card issuer immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

The N26 Account is offered by Axos Bank®, Member FDIC. N26 is a service provider of Axos Bank. All deposit accounts of the same ownership and/or vesting held at Axos Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through Axos Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and/or vesting at Axos Bank. The N26 Visa® Debit Card is issued by Axos Bank pursuant to a license by Visa U.S.A. Inc. The N26 Visa Debit Card may be used everywhere Visa debit cards are accepted.

N26 Inc. does not currently offer or provide banking services on its own behalf or for its affiliates and is not a bank. N26 Inc. is wholly owned by N26 GmbH, which is also the parent company of N26 Bank GmbH. N26 Bank GmbH is a non-US bank, is not FDIC-insured, and does not offer or provide banking services in the United States or to US residents.
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