Quality degradation at Netspend  
Users report higher volume of Quality Issues than usual
49
poor

Netspend | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
95%
Android
295 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
14 Reports
User Feedback
5%
iOS
14 Reports
95%
Android
295 Reports
Netspend - Latest Quality Issues
Android
May 6, 2021
It will not let me check my account
Android
May 5, 2021
Frustrating. It does not let me login with my fingerprint even though I have enabled it and accepted the biometric agreement. Everytime I have to manually put in my username and password and it's very frustrating. I called customer service and they told me there was nothing they could do. What is the point of having options when they don't even work?!
Android
May 5, 2021
The "refer a friend " promotion for $20.00 for each party is a BIG SCAM. After 3-4 weeks and several calls to try to get the promotion offer, I was told that there was no $20.00 with the reason they gave that the person making the referral had his account for more than 180 days which was not true. I have closed my account and I am going to educate my friends and family about scammers like you.
Android
May 5, 2021
This Bank has not been truthful the entire time using there services,#1- have never been paid 2 days early with my direct deposits 2- overdraft services are not concurrent hit and miss 3 there investigating of fraud is very insufficient of being in black and white 4 still cannot find fraudulent activity 5 that being said wouldn't recommend anyone to use this banking system have had to change accounts 3 time's in last 6 months due to fraudulent activity c.s service no to bank they work
Android
May 4, 2021
Have only had one problem and it wasn't all there fault . Overall only on issue 4 1/2 stars
iOS
May 4, 2021
The worst
Absolutely the worst card I have ever bought they said I wasn't who I am because the woman I talked to could not speak very good English and I didn't understand her put a red flag on my card I have never been able to activate it
Android
May 4, 2021
Other than not being able to open PayPal, Cash App, FB pay or any other type of money transfering app, the app and program is fantastic.
Android
May 4, 2021
Horrible company. There is a fee for everything, with them. They don't deserve any stars. I was forced to give them 1⭐ in order to be able to post my comment!
Android
May 4, 2021
To hard to cash checks or log in;.
Netspend - Product Description
With the Netspend Prepaid Card, you’re in charge.

Features like direct deposit offer a convenient way to add money to your Card Account and get paid up to 2 days faster.³ Use your card anywhere Visa® debit cards or Debit Mastercard® is accepted. And with the Netspend Mobile App⁶ you can manage your account wherever you go. You’ll be able to do things like:

•	Load checks directly to your Card Account—just by taking a few pictures.⁴
•	Check your Card Account balance and transaction history.
•	Send money to friends and family.
•	Find no cost reload locations.²

With the Mobile App⁶ it’s all at your fingertips.




1 ID verification required.  We will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card use restrictions may apply.  See netspend.com or card order page for details. Residents of Vermont are ineligible to open a card account. 

2 While this feature is available at no cost, certain other transaction fees and costs, terms and conditions are associated with the use of this Card. See the Cardholder Agreement. 

3 Faster funding claim is based on a comparison of our policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay availability of funds with or without notice. Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instruction.

4 Mobile Check Load is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your card. Unapproved checks will not be funded to your card. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card. See your Cardholder Agreement for details.

5 Fees for bank transfers are determined by the transferor’s bank and may be charged to the transferor’s bank account by the service provider or originating bank. No cost for online or mobile Account-to-Account transfers between Netspend Cardholders; a $4.95 Account-to-Account Transfer Fee-CS Agent applies.

6 Netspend does not charge for this service, but your wireless carrier may charge for messages or data.

The Netspend Visa Prepaid Card is issued by Axos Bank®, The Bancorp Bank, MetaBank®, and Republic Bank & Trust Company, pursuant to a license from Visa U.S.A. Inc. The Netspend Prepaid Mastercard is issued by Axos Bank, The Bancorp Bank, MetaBank, and Republic Bank & Trust Company pursuant to license by Mastercard International Incorporated. Axos Bank, The Bancorp Bank, MetaBank, and Republic Bank & Trust Company; Members FDIC. Please see back of your Card for its issuing bank. Netspend, a TSYS® Company, is a registered agent of Axos Bank, The Bancorp Bank, MetaBank, and Republic Bank & Trust Company. The Netspend Visa Prepaid Card may be used everywhere Visa debit cards are accepted. The Netspend Prepaid Mastercard may be used everywhere Debit Mastercard is accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms and conditions apply to the use and reloading of the Card Account. See Cardholder Agreement for details.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
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