39
poor
NS unitQ Score
30 Day Average as of May 06, 2025
3 point score increase in the last 30 days
What’s unitQ Score?
unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
Feedback sources:
Apps Store
Google Play
30-Day Trend
poor
fair
good
epic
Android unitQ Score
iOS unitQ Score
User Feedback
46%
iOS
38 Reports
54%
Android
45 Reports
About NS
What is NS?
The NS app is a mobile application developed by NS (Nederlandse Spoorwegen), which provides users with a convenient way to plan train travels in the Netherlands. With features like real-time train information and ticket booking, the NS app helps travelers easily manage their journeys.
Is NS safe?
The NS app ensures the safety of user data by complying with privacy laws and minimizing risks associated with personal information processing. While it collects data like travel patterns, the app uses anonymization to protect user identities, which is positive. However, younger audiences should be aware of any potential data misuse and should consider their privacy settings when using the app, as the processing of personal data, even anonymously, may raise concerns for some families.
Who owns NS app?
The NS app is owned by NS, which is the parent company of the Dutch railway company NV Nederlandse Spoorwegen. This company is fully owned by the Dutch State, making it a state-owned entity.
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