/ unitQ Score

PenFed Mobile

Finance30-day average as of Nov 09, 2026

PenFed Mobile at a glancePenFed Mobile (Finance) has a unitQ Score of 58 out of 100, rated fair, as the 30-day average on Nov 9, 2026, up 10 points from 48 in the previous 30 days. The score draws on 67 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Unsatisfactory Behavior, Difficult to Navigate UI and Can't Log In.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
58fair

unitQ Score 30 Day Average as of Nov 09, 2026 10 point score increase in the last 30 days

Previous 30 days48
Last 30 days58

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
0255075100Oct 9Oct 24Nov 60255075100Oct 9Oct 24Nov 6

User Feedback

67Reports
iOS
42 % 28 Reports
Android
58 % 39 Reports

Compared with similar apps

  1. Citi Mobile89
  2. Dave - Banking For Humans81
  3. Robinhood77
  4. Robinhood: Invest. Save. Earn.77
  5. Cash App74
  6. Chime71
  7. Capital One Mobile68
  8. PenFed Mobile58
  9. Coinbase Buy & sell Bitcoin53
  10. Rocket Money42
  11. PayPal: Mobile Cash38

Top feedback themes

  • Customer Support & SuccessConduct
    Unsatisfactory Behavior
  • ApplicationUser Interface
    Difficult to Navigate UI
  • ApplicationLogin
    Can't Log In
  • AccountSubscription
    Subscription Too Expensive
  • ApplicationStability
    Force Closing Or Crashing

About PenFed Mobile

What is PenFed Mobile?

The PenFed Mobile app is a financial application that allows users to manage their accounts with Pentagon Federal Credit Union conveniently on their mobile devices. With features like mobile banking, bill pay, and account monitoring, the app helps users keep track of their finances anywhere they go.

Is PenFed Mobile safe?

The PenFed Mobile app offers strong security measures, such as encryption and fraud alerts, making it relatively safe for users, including younger audiences. However, parents should be aware of potential risks like oversharing personal information and online scams. Educating young users about these risks can help them use the app safely while enjoying its benefits.

Who owns PenFed Mobile app?

The PenFed Mobile app is owned by PenFed, which stands for Pentagon Federal Credit Union. This financial institution helps its members with saving, borrowing, and investing.

All scorecards

Unlock Free Customer Insights

Sent to your email every week so you can keep delivering great experiences!

Loading the form.