Quality degradation at Progressive  
Users report higher volume of Quality Issues than usual
65
poor

Progressive | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
190 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
40 Reports
User Feedback
17%
iOS
40 Reports
83%
Android
190 Reports
Progressive - Latest Quality Issues
Android
Jan 24, 2023
I was hung up on 3 separate times, when asked why the insurance would go up 129 dollars more. Was told due to progressive having financial difficulties in Florida... very unprofessional. How do you request the recorded calls?
Android
Jan 24, 2023
I'm getting penalize for my phone even when I use my Bluetooth, I marked me as a passenger for I wasn't driving and they hit me for using my phone.
Android
Jan 25, 2023
0 wasn't driving yesterday just starting car cause of the cold no one drives my car!
Android
Jan 25, 2023
Doesn't even let you log in with correct credentials and when you try to resign up or click the link they send the app crashes and loads infinitely.
iOS
Jan 25, 2023
Apps inconsistent
Online it says policy lapsed but its not and my app on my phone is correct. Leaves much to be desired.
iOS
Jan 26, 2023
Insurance rates
I have not filed a claim or any problems concerning my vehicle. I don't understand why my rates continue to rise every year???? I will have to look at other companies that reward customers for safety by not increasing rates every year. Thank you
Android
Jan 27, 2023
Groaw shady company, charged me 40 bucks for canceling my policy, customer service was rude and took over an hour. I switched to liberty mutual and saved a lot.
Android
Jan 27, 2023
I spoke with a Progressive employee who verified that if you have this app it will run 24/7. Not only will it drain your phone battery and give others your physical location 24/7, but you must also open the app and let it know you're not driving EVERY single time you're a passenger. If you're on your phone as a passenger and don't do this, you're penalized. If you're a driver and a text or call comes throgh-even if you don't answer it, you're penalized...use navigation while driving penalized.
Android
Jan 28, 2023
Fairly intuitive and user friendly app, but there's one important technical issue: for automatic password fill, the fields are reversed between the username and password boxes. I don't know the scope of this issue, so I will add that I'm on a Google Pixel 6 pro and have the most recent update of the app. I am signed into my Google account on my phone, which stores by passwords to automatically fill in for a number of sites. This progressive app is the only app that has reversed the fields.
Progressive - Product Description
Easy access to your insurance, whenever and wherever you need it.

Here are some things you can do with the Progressive App*:  
• View coverages, discounts, ID cards, documents, and policy details.
• Report and add photos to a claim.
• Pay your bill by credit card, debit card, checking account, or PayPal.
• View your billing history and upcoming payment schedule.
• See your progress in Snapshot®.
• Quote or make a policy change.
• Request roadside assistance, exactly when you need it most.
• Take and submit photos of documents that we've requested from you.
• Get in touch with your agent and claims rep.
• Start an auto insurance quote—and then buy online.

*Availability of some features may vary by state and policy type
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