Quality degradation at Progressive  
Users report higher volume of Quality Issues than usual
70
good

Progressive | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
512 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
223 Reports
User Feedback
30%
iOS
223 Reports
70%
Android
512 Reports
Progressive - Latest Quality Issues
iOS
Apr 21, 2024
Why can’t…
my wife have access to the id cards for apple wallet? Only I can and I can't share them despite her name being on the cards and policy.
iOS
Apr 21, 2024
Making a payment
Gave 4 Stars Because it asked to rate the App I only used a specific part of the app which worked quick & easy so I gave 4 stars cause I can't speak for the whole app
iOS
Apr 22, 2024
Can’t access all policies on same app
The app is very convoluted. You can't access everything in the same manner. Billing is not done the same across different policy types.
iOS
Apr 22, 2024
Poorly designed
This app is annoying to use and can't keep all my policies without constantly asking me to update my information
Android
Apr 22, 2024
I'm scared to use your app, but I have to stop by to "secure" my driving. I didn't have any problems in 6 months and instead of feeling benefits I think it was even more expensive. But I hope it works, when they are really needed.
iOS
Apr 23, 2024
Poor functionality of app
Dose not function properly
iOS
Apr 23, 2024
Predatory Insurance
I've been with you 10 years I pay in full every six months you give me a $400 discount for paying in full every six months …yet you tack on the $400 discount to the next six months premium payment. You make back the money you discounted me. predatory insurance.
iOS
Apr 23, 2024
App is too slow
App is too slow and has too many issues saving snapshot information
iOS
Apr 23, 2024
Extortionist
Apps fine as far as it goes but progressive policies allow them to add people to your policy without your express consent… because someone doesn't say no to you adding someone to your policy doesn't mean it's appropriate for you to add them. You can't rR[handle] a passed out person justthey can't say no.
Progressive - Product Description
Easy access to your insurance, whenever and wherever you need it.

Here are some things you can do with the Progressive App*: 
• View coverages, discounts, ID cards, documents, and policy details.
• Report and add photos to a claim.
• Pay your bill by credit card, debit card, checking account, or PayPal.
• View your billing history and upcoming payment schedule.
• See your progress in Snapshot®.
• Quote or make a policy change.
• Request roadside assistance, exactly when you need it most.
• Take and submit photos of documents that we've requested from you.
• Get in touch with your agent and claims rep.
• Start an auto insurance quote—and then buy online.

*Availability of some features may vary by state and policy type

CA Notice at Collection: https://www.progressive.com/privacy/privacy-data-request/
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