75
fair

Progressive | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
117 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
5 Reports
User Feedback
4%
iOS
5 Reports
96%
Android
117 Reports
Progressive - Latest Quality Issues
Android
May 6, 2021
Too hard to manage multiple vehicles. Requesting physical cards gets you giant size or microscopic, why cant this be easier?
Android
May 1, 2021
DISGUSTING SERVICE, I RETURNED MY MILE WISE DEVICE AND THEY KEEP SAYING THEY DIDNT GET IT (I USED THEIR PACKAGE PROVIDED TO SEND IT BACK) AND NOW THEY PUT ME IN COLLECTIONS!!!! AVOID PROGRESSIVE!!!! GO TO A DIFFERENT INSURANCE THE APP IS ALSO TRASH BTW VERY SLOW AND THEY WILL (ALWAYS GET BACK TO YOU) AMD NEVER DO
Android
Apr 30, 2021
Tells me find my policy but shows insurance card without logging in
Android
Apr 30, 2021
The application does not let me create an account does not work and the insurer sends letters of collections after you grab the insurance they say that the letters sent it from months before to my address and I have received it until after 4 months with an excessive charge that I should not pay tells me that if I do not pay cancel me the policy do not cheese remedy pay $74 dollars of more bad experience never catch it are scammers are scammers
Android
Apr 30, 2021
The app is ok yeah some stuff you can't do from the app but you can call them. Oh wait that's where you can end up with issues that can cause you to sit in the middle of nowhere waiting for a tow truck to show up that either didn't get dispatched or was told that you weren't waiting with your rig. 4/29/ADDRESS_REMOVEDin the middle of nowhere for almost 5 hours because of their communication issues along with issues from the 2nd rep I dealt with.
Android
Apr 30, 2021
Progressive is a rip off. StartEd charging me more and more so I dropped them for another insurance and today I get a letter from a credit collection from progressive. WHAT EVER YOU DO DON'T GET PROGRESSIVE AS YOUR CARRIER. WORST INSURANCE COMPANY EVER! THE APP SUX TOO
Android
Apr 28, 2021
The app kinda sucks because every single time I use it I have to go through the "forgot password" ritual even though I just changed it and recorded it, it makes me jump through that hoop...EVERY TIME ! even if I just jumped through it one minute before. The "remember me" option doesn't work either, I guess because everytime I log on I have to do the change password deal. Hope I never need the app in a hurry.
Android
Apr 28, 2021
Terrible. I'm already looking other insurance companies. They never provide prof to the BMV that I have insurance! Now my license is suspended, I have 250 fee, and I could possibly lose my job for having a suspended license! This is absurd! When I call the rep didn't even seem bothered! Her advice was to check with the BMV Friday and make sure it's fixed! I pay 300+ every six months for you to have my back! Trash!
iOS
Apr 28, 2021
Mishandling and corruption claim process
They put you down a pathway that saves them the most money instead of being fair and helping customers.
Progressive - Product Description
Easy access to your insurance, whenever and wherever you need it.

Here are some things you can do with the Progressive App*:  
• View coverages, discounts, ID cards, documents, and policy details.
• Report and add photos to a claim.
• Pay your bill by credit card, debit card, checking account, or PayPal.
• View your billing history and upcoming payment schedule.
• See your progress in Snapshot®.
• Quote or make a policy change.
• Request roadside assistance, exactly when you need it most.
• Take and submit photos of documents that we've requested from you.
• Get in touch with your agent and claims rep.
• Start an auto insurance quote—and then buy online.

*Availability of some features may vary by state and policy type
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