Quality degradation at RBC Mobile  
Users report higher volume of Quality Issues than usual
14
poor

RBC Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-27 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
59 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
35 Reports
User Feedback
37%
iOS
35 Reports
63%
Android
59 Reports
RBC Mobile - Latest Quality Issues
iOS
Mar 20, 2024
2FA is glitchy
Every time there is an iOS upgrade the app gets confused about which devices are trusted. I no longer get the notification request to trust another device from my trusted phone when I tap send notification, and signing out and back in doesn't help. My Scotiabank app seems to work better by comparison.
iOS
Mar 21, 2024
The worst banking app I used
I can't download the update just because iso version is not supported. The funny thing is that app told me I can download the latest compatible version but actually there's no way to download it except I have to update my iso. Very bad experience because I don't want to upgrade the iso as my device runs very slow with limited space. Any other banking apps could provide me with updates to compatible with my current iso except for this stupid RBC app!
Android
Mar 21, 2024
Not user-friendly. An excessive amount of unorganized information that is rarely used. The menu tree does not allow you to find the information you need, you spend a lot of time. Tips from the assistant don't help much.... I don't see it possible to get information about the account yet, although it probably exists somewhere... Among the advantages: it is easy to transfer funds from a debit account to a credit account. Everything else is implemented in such a way that it is impossible to use....
iOS
Mar 21, 2024
App keeps crashing when loading chat
The app keeps crashing when trying to load the chat
Android
Mar 22, 2024
I don't understand... I have put my cell phone as a trusted device but I don't receive any notification to authorize a connection to my account... why is the Two factor auth made a big 1 point of failure? There are people who should go back to school I think
iOS
Mar 22, 2024
Cannot update because of O.S. requirements
I am so upset that you are forced to update your iOS in order to update/use the bank app. My phone does not have enough room for iOS update, therefore can no longer use the mobile app. Upsetting.
iOS
Mar 23, 2024
account preview broken
account preview is broken all the time…they are to busy investing in oil and gas to fix it…slimey crooks.
iOS
Mar 24, 2024
Fix 2FA
The notification popup doesn't appear on my device or it will be quite some time later. When I go to choose the number to send the text message to my number is shown twice. Lastly, when I choose trust this device, it says oops something went wrong. Please fix the two factor authentication.
iOS
Mar 25, 2024
Digital cards!
Recently I had an issue with my digital cards. After updating my app, it works very well.
RBC Mobile - Product Description
The RBC Mobile* app takes mobile banking to the next level. Everyday banking is always convenient, but our app helps make managing your money even easier. Our fresh and intuitive design gives you easy access to everything you'd expect from a banking app: account balances, money transfers, bill payments, cheque deposits, ATM locations and more. But we didn't stop there. We made it easier to find each feature with improved navigation. Our Action Button and Manage Menu take the most important tools and put them right at your fingertips. The best part? These menus are tailored to each page. 

Exclusive to the RBC Mobile app, NOMI plays a big part of the app experience. NOMI Insights help you manage your day-to-day finances with personalized tips and spend trends. NOMI Find & Save helps make saving easy by taking a look at your spending habits to find a little extra money and saves it for you – so you don't have to. 

We know you'll love everything the RBC Mobile app offers, and we want you to feel safe and secure using it. Starting at sign in, we've given you access to the latest in biometric identification technology, like Touch ID or Face ID, so you can securely access the app without having to remember your password. If you misplace your credit card, use the app to temporarily lock your card. 

PRIVACY RBC collects, uses and discloses the information that you provide to us in accordance with your account agreement(s) with us and our privacy policy, available at http://www.rbc.com/privacysecurity/ca/our-privacy-principles.html

Learn more about RBC digital channel privacy at http://www.rbc.com/privacysecurity/ca/online-privacy.html.

The RBC Mobile app might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out http://www.rbcroyalbank.com/mobile/permissions/mobile-iOS.html.

For help removing the RBC Mobile app from your device, there are instructions at http://www.rbcroyalbank.com/mobile/permissions/mobile-iOS.html or you can contact mobile.feedback@rbc.com. 


LEGAL 
RBC does not sell, promote or otherwise provide financial services or products referred to in this app outside of Canada. You should not access this app if you are not a resident of Canada.

When you select to install the RBC Mobile app, you're consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You're able to withdraw your consent by uninstalling the RBC Mobile app from your device. 

If you download the RBC Mobile app, you must review, and are subject to, the terms & conditions found under the Legal link on www.rbc.com as well as all applicable agreements between you and any RBC company, including:
•Electronic Access Agreement (Personal clients of Royal Bank of Canada)
•Business Account Agreement (Business clients of Royal Bank of Canada)
•The Operation of Account Agreement (RBC Direct Investing clients)
•General Account Agreement (RBC Dominion Securities clients) 

*The RBC Mobile app is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc. Contact information for these entities is available at  https://www.rbcroyalbank.com/customer-service/mailing-addresses/index.html

®/™ Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. 
Touch ID, Face ID, Siri and iMessage are trademarks of Apple Inc., registered in the U.S. and other countries.
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