94
good

Rocket Mortgage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
196 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
25 Reports
User Feedback
11%
iOS
25 Reports
89%
Android
196 Reports
Rocket Mortgage - Latest Quality Issues
Android
May 4, 2021
Installed app thinking it would be a convenient tool for buying a home. I was under the impression everything would be completed through the app, but no, to my surprise I get multiple calls from different area codes from different Quicken Loans representatives daily. They even had the audacity to pull my wife's personal cell number from our original application and began to herass her with phone calls. Garbage company that only cares about their bottom line and their sales.
Android
May 2, 2021
Love the app havent had any problems making my payments.
Android
Apr 30, 2021
It didn't take as long as we thought it would
iOS
Apr 26, 2021
Doesn’t work
Get error message “recently updated app call toll free number to get into app” aaaargh
Android
Apr 21, 2021
Takes you to the website to submit the loan. Chat feature crashes. Abhorrent experience that has me regretting spending a soft credit check. I was also forced into a VA option (without ever being asked).
iOS
Apr 19, 2021
Easy To Use App from the folks who brought you TurboTax
This app was easy to use, loaded all docs needed to refi from my iPad Pro. The only issue I had was that I had a hard time seeing where the messages they sent me went.
Android
Apr 18, 2021
If only other mortgage companies made it this stupid easy...but they don't.
Android
Apr 16, 2021
This is a review for their underwriting process. Avoid them if u have a recent personal loan. The agents are incompetent and can't do math or give proper advice. They've been running me around in circles after sending them tons of documents showing my assets. If u have a personal loan for 14k and 25k+ saved up for down-payment they'll keep telling u that u need to have 25k liquid in checking account after asking for every document possible and then u turn to say but no u needs to hv 39k liquid.
iOS
Apr 14, 2021
Love Rocket - Hate this app
This app is useless. We have used quicken / Rocket for years. Fantastic company with amazing service. This app? Can I give it negative stars? We are in the process of a refi. I cannot see the progress of my loan. I cannot see my current loans. It forces me out of the app and asks me to sign in on my mobile browser when I attempt to see those loans. That's just dump. Horrible user experience.
Rocket Mortgage - Product Description
Ready to start your mortgage?
• Tap to e-sign your entire mortgage application
• Message us directly with the in-app message board
• See your full to do list to track what we need from you and what we're working on

Already have a mortgage with us?
• Easily manage your payments, bank account and autopay
• Get customizable push notifications so you know when your payment is due or when there's a change to your escrow account
• Access all of your loan documents at any time, including statements, tax forms and escrow analyses

This is the first app of its kind and we want to make sure it works for you. If you have feedback, let us know! Send your comments, questions or ideas to AppFeedback@QuickenLoans.com or reach out to @QuickenLoans on Twitter.

*** NMLS #3030. Equal housing lender. Licensed in all 50 states. For our licensing and disclosure information, please visit: http://www.quickenloans.com/about/legal/disclosures-licenses ***
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