79
fair

Santander Bank US | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
407 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
18 Reports
User Feedback
4%
iOS
18 Reports
96%
Android
407 Reports
Santander Bank US - Latest Quality Issues
Android
May 5, 2021
Since I opened my account at Banco Santander my experience with the bank has been excellent. Thank God I've never had to go be a claim. Because the way they handle the App and the statements they send via email month by month never fail. You also count if you request it with fraud alerts. I'll never change my Banco Santander anyway.
Android
May 5, 2021
I've always had the most pleasant services til recently when yall let the irs take $900 from my account which I didn't have in it 🙃 or agree to and then return it and hit me with 3 different late fees and then when I want my payment to go thru for my credit card.. which I been doing for months.. you returned that because of the previous complaint about the recent payment I didn't agree to. absolute horror show and unprofessional phone call I got
Android
May 5, 2021
Fingerprint barely works and you still need to input 5 number code
Android
May 5, 2021
Takes too long. Can't deposit a check over $1000 limit. Poor. Buffers a lot. Couldn't deposit a check because amount doesn't match when it actually matches
Android
May 4, 2021
not good keeps stopping
Android
May 3, 2021
It's so trouble getting on the app, the website is bad to
Android
May 3, 2021
it was great until the credit card payment option stopped working, correction they fixed it with an update. It's good now,
Android
May 3, 2021
The fraud notified me immediately of unusual charges. Very happy with this!
Android
May 3, 2021
Frequently times out
Santander Bank US - Product Description
Manage Your Account

• Enroll in Mobile and Online Banking through your app.
• Manage cards: activate debit and credit cards, create or change your card PIN, report lost or stolen cards, and order replacements.
• View balances with one touch before logging in with Quick Balance or by using Siri®.
• View deposit and credit card statements and loan/line of credit and investment* account balances.
• Manage, select, and customize your alerts; pick alert settings and choose how to receive them (text, email, or push messages).
• Set up, change, or cancel Autopay credit card payments.
• Manage your contact details: edit, add, or delete contact information.


Stay Secure

• Put your misplaced debit or credit card on hold with Santander® Instant Card Hold. (Santander® Instant Card Hold will block most types of transactions, including purchases made with your card. Please note that some types of transactions will continue to process, including recurring debit/credit transactions presented to us by certain merchants for monthly membership or subscription fees.)
• Retrieve your User ID and change or reset your Password securely from your mobile device using password reset.
• Verify your identity on certain transactions using One-Time Passcode (OTP) security.
• Log in using Touch ID® or Face ID®. (If you share your device with other people, please note any fingerprints or face image stored on your device may be used to log in to the Santander Mobile Banking App and access your account.)


Navigate with Ease

• Tutorials and tips guide you through updates and improved Mobile Banking features when you first log in to your Mobile Banking App.


Deposit Checks
• Skip the ATM and deposit checks from your app.


Pay Bills

• Add and select Bill Pay recipients to make payments.
• Schedule payments for future dates.
• Review your Bill Pay activity and pay your unpaid e-Bills.


Transfer Funds

• Make one-time and repeat transfers between your Santander accounts.
• Transfer money to other Santander customers.
• Make transfers to accounts at other banks within the U.S.
(Restrictions apply. Please refer to the Digital Banking Agreement for details).


Contact Us Anytime for Assistance

• Use One-touch calling to Santander Customer Service.
• Find directions to the nearest Santander branch or ATM.


Get Started Today. It's Easy!
If you have a personal account with Santander Bank, download the Mobile Banking App today and bank when you want to!
*Securities and advisory services are offered through Santander Investment Services, a division of Santander Securities LLC. Santander Securities LLC is a registered broker-dealer, Member FINRA(finra.org) and SIPC(sipc.org) and a Registered Investment Adviser. Insurance is offered through Santander Securities LLC or its affiliates. Santander Investment Services is affiliated with Santander Bank N.A.
INVESTMENT AND INSURANCE PRODUCTS ARE:
• NOT FDIC INSURED
• NOT BANK GUARANTEED
• MAY LOSE VALUE
• NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY
• NOT A BANK DEPOSIT
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Santander Bank N.A., Equal Housing Lender - Member FDIC
©2021 Santander Bank, N.A. All rights reserved.
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