68
poor

SoFi: Investing, Money, Loans | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Finance
Work at Social Finance, Inc? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Social Finance, Inc? Unlock additional insights
Android unitQ Score
Android User Feedback
70%
Android
239 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
102 Reports
User Feedback
30%
iOS
102 Reports
70%
Android
239 Reports
SoFi: Investing, Money, Loans - Latest Quality Issues
Android
May 14, 2021
I've sent for a new card a while ago and never received it but am patiently waiting for it the app is very well put together it relies on you being good at keeping track of your spending 😀
iOS
May 14, 2021
Can’t manage my new Sofi Credit Card
The app is stuck at “application processing” for weeks now even though my card is in my hands. The phone support is a joke, their agents frequently lose connection from their work from home wifi calling apps and always ask for my social and then “cant help me” and bounce to another department five times. I'm sick of this lack of customer service, you have no business being a bank!
Android
May 14, 2021
Transferred 100 bucks in could not get it out. Customer service is no help. read unrelated prompts like a computer and say how sorry they are. Asked for a supervisor and dropped back into que for another prompt reader who when asked to get a supervisor just kept saying sorry and eventually hung up on me. Never do business with this scam outfit
iOS
May 13, 2021
Can’t load documents
When trying to add any missing information being requested the screen grays out and nothing is clickable. Can't add any types of files as they request.
Android
May 13, 2021
Incomplete experience. Takes longer to clear a check than a regular bank, limits the amount available from check deposits, and I found out from recipients that it's a hassle when accepting money. As opposed to zelle which just requires contact information. Where you're not paying for fees you're giving up convenience elsewhere.
Android
May 13, 2021
I couldn't drag the crane at the beginning of installing the app and it won't go back to those 3 options
Android
May 12, 2021
There is no option to talk to customer support it shows message " chat ended" can't trust them to save my money in this bank.
Android
May 12, 2021
Stated online it had certain stocks you could invest in on there site. signed up and the stocks were not available. Can't see that until after you join and deposit. I'm out
iOS
May 12, 2021
Confusing, way to many “reminder/marketing”
Serbs like they are shears changing the main screen to what they want you to see. But it's confusing. I have been checking refi rates and now I can't even find the one I was using. It's just so messy.
SoFi: Investing, Money, Loans - Product Description
Trade stocks, cryptocurrency, ETFs, and participate in upcoming IPOs at the IPO price with SoFi Invest®. Pay no account fees and earn cash back rewards when you spend on your favorite brands with a SoFi Money® debit card.

---Invest: Stocks, crypto, and automated investing
• No commissions & no account minimums to invest in stocks
• Get in on the IPO action at IPO prices
• Buy a piece of popular stocks starting at $1 with fractional shares
• Trade Bitcoin

---SoFi Money: save, spend, and earn—all in one product.
• Pay zero account fees. No annual, overdraft, or other account fees.*
*We work hard to give you cash back rewards and charge no account fees. With that in mind, our interest rate and fee structure is subject to change at any time. See our terms and conditions at sofi.com/legal.

---Loans: You can check your rates and apply all online or in our app.
• Personal loans for what you need—and when you need them. Fund a home renovation or consolidate credit card debt.
• SoFi is the leading student loan refinancing provider. You can save thousands when you refinance your student loans.

DISCLOSURE
Investments products: ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUE

*No purchase necessary. Probability of customer receiving $1,000 is 0.028%. See full terms and conditions at https://www.sofi.com/invest/clawpromotion/rules

Investing in an Initial Public Offering (IPO) involves substantial risk, including the risk of loss. For a comprehensive discussion of these risks please refer to SoFi Securities’ IPO Risk Disclosure Statement at sofi.com/iporisk.

SoFi Money® is a cash management account, which is a brokerage product, offered by SoFi Securities LLC. Member FINRA/SIPC. Neither SoFi nor nor its affiliates is a bank.

SoFi loans are originated by SoFi Lending Corp. and not all products are available in all states. Additional terms, conditions, and state restrictions apply; https://www.sofi.com/eligibility for details. Licensed by the DFPI, CFL#6054612. NMLS#1121636 (nmlsconsumeraccess.org).
We offer no guarantee that specific investments and strategies will be suitable or profitable. SoFi Relay, financial planning and automated investing via SoFi Wealth LLC, a registered investment advisor. Brokerage services via SoFi Securities LLC, registered broker dealer and member FINRA/SIPC.
Risk is a natural part of investing—and crypto, due to its volatility, carries a higher degree of it. FINRA, the SEC, and the CFPB have issued public advisories concerning this. SoFi Crypto via SoFi Digital Assets, LLC, a FinCEN registered Money Service Business.

SoFi isn’t endorsing, and is not affiliated with the brands or companies displayed. Active investing via SoFi Securities LLC, member FINRA/SIPC, IN19-1324
Stock Bits is a brand name of the fractional trading program offered by SoFi Securities LLC. You are granting SoFi Securities discretion to determine the time and price of the trade. Fractional trades will be executed in our next trading window. The execution price may be higher or lower than it was at the time the order was placed.
We’ve partnered with Allpoint to provide you with ATM access at any of the 55,000+ ATMs within the Allpoint network. You will not be charged a fee when using an in-network ATM, however, third party fees incurred when using out-of-network ATMs are not subject to reimbursement. SoFi’s ATM policies are subject to change at our discretion at any time.

The SoFi Money® World Debit Mastercard® is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.*See Rewards Details at SoFi.com/card/rewards
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners