48
poor

SoFi: Mobile Banking App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
45%
Android
216 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
264 Reports
User Feedback
55%
iOS
264 Reports
45%
Android
216 Reports
SoFi: Mobile Banking App - Latest Quality Issues
Android
Apr 19, 2024
App sucks along with the company, you pay off 7000.00 they decide to cut your limit by 2/3. They can have their card.
iOS
Apr 19, 2024
Not Good at All
Too much stuff on the site. It makes it confusing to find anything. Hip looking does not always mean good.
iOS
Apr 20, 2024
Very bad service
This app is very bad , bad customer service
iOS
Apr 20, 2024
Eh fine
It's fine, I don't use it much, I keep my money in there and forget about it so I can just get the good interest rate, fairly easy to view and navigate… until you want to find an ATM. I can't find the “find an ATM” button for the life of me. Pretty ridiculous.
iOS
Apr 20, 2024
Still missing some basic features
Amazing that the only recurring option in bill pay is monthly. There should be every 2 and 4 weeks as an option at a minimum. It's pretty basic!
iOS
Apr 20, 2024
I hate SoFi
I haven't even started with them with my direct deposit but I've already made arrangements to have it stopped immediately and I will be gone. I've had to order my debit card 3 times and I still don't have it. I'm gonna be in big trouble come the beginning of the month of it doesn't get here soon. How exactly am I supposed to pay rent with no way to access my upcoming direct deposit? Also why is everyone I've spoken too barely able to speak English? Does anyone who works for you speak my language? I would never have signed up if I knew no one would be able to understand me. Don't sign up with these people it is all just a rip off!
iOS
Apr 21, 2024
Don’t like the new update
The new update where bank info is all white and the text is smaller makes it harder to easily glimpse at my balances.
iOS
Apr 21, 2024
Inaccurate
The app double counts all transactions in external accounts. That flaw renders is useless for financial planning.
iOS
Apr 21, 2024
Not good
Get a regular bank with actual locations. This bank has no support when you need it. If you can get a real bank account, this is not for you.
SoFi: Mobile Banking App - Product Description
Earn up to 4.50% on checking and savings accounts with SoFi.*

Get up to $1000 in stock when you fund an active Invest account.†

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WHY DO OVER 5 MILLION MEMBERS LOVE SOFI?
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• Earn more, save more, and make the most of your money with SoFi Plus
• Track your money like a champion with SoFi Insights (formerly SoFi Relay)
• Get paid up to 2 days early when you set up direct deposit**
• Experience zero account fees and no fee overdraft coverage with SoFi Checking and Savings***
• Save automatically, set savings goals, and organize your money with SoFi Vaults and Roundups

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MORE WAYS TO INVEST ALL IN ONE PLACE
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• Active investing in stocks, ETFs, and more - without commission
• Experience user-friendly options trading with no contract fees
• You can invest in your favorite company with as little as $5 with SoFi Fractional Shares (restrictions apply)
• Plan for retirement with SoFi’s IRAs and other investment products
• Invest in upcoming IPOs before they hit the public market (if eligible)****

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SOFI INSIGHTS HELPS YOU GET YOUR FINANCES IN ORDER
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• Connect all your accounts on one mobile dashboard
• Monitor your credit score at no cost
• Track your spending and manage your budget
• Talk 1-on-1 with a financial planner to set personalized goals
• SoFi can alert you of upcoming bills so you never miss a payment

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SIGN UP FOR A CREDIT CARD THAT BRINGS YOU MORE
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• Check your balance and pay your bills all within the SoFi app
• SoFi keeps your personal information guarded against fraud
• Make international purchases without any extra fees
• Receive up to $1000 of complimentary cell phone insurance coverage^
• Earn unlimited 2% cash back rewards^^

Support: Call (855) 456-SOFI (7634) or chat with us online at https://www.sofi.com/contact-us/

Website: https://www.sofi.com/

Social: 
https://www.facebook.com/SoFi
https://www.linkedin.com/company/sofi/
https://twitter.com/SoFi
https://www.instagram.com/sofi/

*SoFi members with direct deposit can earn up to 4.50% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. There is no minimum direct deposit amount required to qualify for the 4.50% APY for savings. Members without direct deposit will earn up to 1.20% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. Interest rates are variable and subject to change at any time. These rates are current as of 8/2/2023. There is no minimum balance requirement. Additional information can be found at http://www.sofi.com/legal/banking-rate-sheet.

†Customer must fund their Active Invest account with at least $10 within 30 days of opening the account. Probability of customer receiving $1,000 is 0.028%. See full terms and conditions.

**Early access to direct deposit funds is based on the timing in which we receive notice of impending payment, which is typically up to two days before the scheduled payment date.

***Overdraft Coverage is limited to $50 on debit card purchases only and is available to customers with monthly direct deposits of $1,000 or more. Members with a prior history of non-repayment of negative balances are ineligible for Overdraft Coverage.

****Investing in an Initial Public Offering (IPO) involves substantial risk, including the risk of loss. For a comprehensive discussion of these risks please refer to SoFi Securities’ IPO Risk Disclosure Statement.

^This World Elite Mastercard® Benefit comes with $1,000 in yearly coverage ($800 max per claim, 2 claims per year) should your cell phone get stolen or need certain repairs. Simply pay for your cell phone bill with your World Elite Mastercard to activate coverage. See ‘Peace of Mind’ section in your guide to benefits https://www.mastercard.us/en-us/personal/find-a-card/world-elite-mastercard-credit.html for details or call 1-800-MASTERCARD.

^^See Rewards Details at sofi.com/card/rewards
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