27
poor
Southwest Airlines unitQ Score
30 Day Average as of May 06, 2025
11 point score decrease in the last 30 days
What’s unitQ Score?
unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
Feedback sources:
Apps Store
Google Play
30-Day Trend
poor
fair
good
epic
Android unitQ Score
iOS unitQ Score
User Feedback
55%
iOS
53 Reports
45%
Android
44 Reports
About Southwest Airlines
What is Southwest Airlines?
The Southwest Airlines app is a mobile application that allows users to book flights, check in, and manage their travel plans conveniently from their smartphones. With features like real-time flight updates and access to boarding passes, the app enhances the traveling experience for passengers flying with Southwest Airlines.
Is Southwest Airlines safe?
The Southwest Airlines app has security vulnerabilities, particularly in how it transmits sensitive information without proper encryption, making users, especially younger audiences, potentially vulnerable to hacking. Although the app has a privacy policy that mentions user data protection and options for data control, the risks associated with unencrypted data transmission and the collection of personal information from users should be carefully considered before use.
Who owns Southwest Airlines app?
The Southwest Airlines app is owned by Southwest Airlines Co., which is an airline company that provides low-cost air travel in the United States. This means that the app is developed and managed by the same company that operates the airline.
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