89
good

Starling Bank - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
463 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
101 Reports
User Feedback
18%
iOS
101 Reports
82%
Android
463 Reports
Starling Bank - Mobile Banking - Latest Quality Issues
Android
Apr 10, 2024
App often shows error message when opening. None of my other apps have issues. Tried reinstalling and the issue persists.
iOS
Apr 10, 2024
Difficult
Why is it so difficult to transfer my own money to my other account. Every time I do this, it will decline, then ask me 10a of questions. It's quite dumb.
Android
Apr 11, 2024
I am not Cliff Arkless, why is my husbands name coming up? It is my account!
Android
Apr 12, 2024
Mostly great. It's easy to see what I've spent, broken down in categories, and easy to set up a new payee, but when paying someone the screen is less than optimal. For example, focus should initially be in the amount box but isn't, and knowing the right buttons to click is a bit more guesswork than it should be. In short, it's close, but it could still be more intuitive.
iOS
Apr 13, 2024
Poor application/policies
Poor application and/or policies of Starlink bank which prevented account opening with the reason “We can't open an account for you”. No further explanation was provided whatsoever. Too much hyped product - at least high street banks have never been this arbitrary in my experience so far. The way I see it; it's better to be made aware of this now rather than later when your deposits might be locked behind such arbitrary policies. Stay away!
Android
Apr 13, 2024
Poor UI - it's difficult to see expenditure over the last month. The primary UI screen just has a pie chart that hides the useful information until you click it. You may as well just display the information rather than hide it behind a wasted click. Previously Starling might have been ahead of it's time but the main banks have caught up now with their apps. With the fact that they've also banned cryptocurrency purchases - they appear to be rapidly falling behind other banks as well.
Android
Apr 15, 2024
Rejected for a current account no reason explained, have over 30k paid in mortgage never missed a payment, nor a single one in my life. No other credit yet I'm not suitable for an account? Whatever your loss will stick to my other bank.
Android
Apr 15, 2024
Doesn't let you transfer to a crypto exchange
Android
Apr 16, 2024
Customer service is💩 i couldn't even change my address so i just closed my account absolutely useless
Starling Bank - Mobile Banking - Product Description
Forget everything you know about banking. 

Our personal, business and joint accounts make managing your money as seamless, simple and satisfying as it should be in 2023.

Open a bank account online in minutes - for free - from your phone, and join the millions who have already discovered the better way to bank.

What’s in it for you?
 
No overseas fees
 
• We won’t charge you a penny for using your card abroad, or for withdrawing cash at an ATM. 
• We’ll give you the Mastercard exchange rate, and won’t add anything on top. 
• Get notifications in the local currency, and in GBP.
 
Better budgeting

• Get instant payment notifications and track your balance in real-time
• Learn where your money goes, and how to make savings, with Spending Insights
• Use Bills Manager to set aside money for your bills. It means your main balance will only show you what’s actually available for day-to-day spending.
• Connect to other money management tools through Starling Marketplace, such as PensionBee and Wealthify.
 
Save effortlessly

• Saving Spaces are like virtual change jars. 
• They sit within your bank account, but the money’s kept separate from your main balance – so you’ll never accidentally dip into your savings.
• Personalise Spaces with pictures, set a target, and track your progress.
• Save on autopilot – round up payments to the nearest pound and put away the spare change, or set up regular payments into your Spaces.
 
Pay and get paid seamlessly
 
• Owed money? Send a simple link to get paid back.
• Enjoy easy international transfers to 37 countries from your app – no hidden fees or exchange rate markups
• Pay people instantly in-app – no fiddly card reader needed
• Deposit cheques digitally from your phone and pay in cash at the Post Office.
 
Keep your money safe

• Your money’s covered up to £85,000 by the Financial Services Compensation Scheme
• With 24/7 in-app support from real humans in the UK, we’re always here to help
• Lock your card in-app and turn settings on and off, such as contactless, online, gambling and swipe payments
 
Business banking

No monthly fees. Get mobile and web banking access, 24/7 support and simplified accounting. Deposit cash at the Post Office from as little as £3, and deposit cheques in-app by taking a photo. Automate your expenses, ring-fence money for bills, keep track of invoices with instant payment notifications and spot where your business is spending with smart analytics. Voted Best Business Banking Provider 2023.

Starling Kite for kids
 
Kite is our debit card and app for kids. It’s like a child bank account, but built seamlessly into your Starling account (personal or joint) for better visibility and control. Kids have their own version of the app, too.

The joint bank account

Manage collective household expenses or save up for something big together; our joint account simplifies shared spending. Get instant payment notifications, track your spending with Insights, save up together and make important payments from one account. Open an account in seconds.
 
Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London, E1 6PW.
 
We’re authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166.
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