Quality degradation at Step - Teen Banking  
Users report higher volume of Quality Issues than usual
67
poor

Step - Teen Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
76%
Android
274 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
88 Reports
User Feedback
24%
iOS
88 Reports
76%
Android
274 Reports
Step - Teen Banking - Latest Quality Issues
Android
May 5, 2021
I was excited to be getting my step card it was supposed to arrive today but it didnt. I'm disappointed soo any advice? Or help?
Android
May 5, 2021
I did not get the card on may 4 or April 20
Android
May 4, 2021
When I first downloaded this app I thought I just had to do normal stuff with my dad to make a card and me and my dad thought we just had to put his bank account but you asked for my social security number and that can access yall into my dads everything and corrupt it and we dont want that so I'd suggest not to use this app for your own will please
iOS
May 4, 2021
Uhh
The app keeps shutting down for me and I've had my account for like 6 months and I've never had this problem until now.
Android
May 3, 2021
Im about to try and reorder it i orderd and it didny come so im going to try one last time and if it come ill give step 5 starts DONT LET ME DOWNN STEPPPP😐😐
Android
May 3, 2021
So i can't withdraw any money out of the atm and there is no way too contact customer service
Android
May 3, 2021
Trying to download and it won't even download
iOS
May 3, 2021
Unacceptable
So i just started working right and i have previously owned the step card because i saw a video of it and taught it would be cool to have a card to buy things and save up, im 19 and my job needed my info for my direct deposit and it has been more than 3 days i havent recieved my direct deposit, they keep asking me for the trace id but i dont know it neither does my boss and im frustrated because it was my paycheck and i worked hard for that money and not seeing not even a cent of it, ive requested help to step but they seem to not see the problem this deserves 0 stars i want my money back honestly i dont this to be a scam but if it i will make sure i get MY money back
Android
May 3, 2021
It was working fine yesterday and now I can't interact with my card. It just froze whenever I open the app. I deleted it and downloaded it again to see if it will work, but no, also I have money in there so now you are holding me out of it. Please fix this issue.
Step - Teen Banking - Product Description
Step gives families and teens the tools to manage their money to become financially literate and independent at an earlier age. Sign up for your first bank account and spending card in minutes.
 
Get your allowance, shop with your personalized Visa Step Card, get spending notifications, send and receive money with family and friends instantly and never pay outrageous banking fees again.
 
Benefits:
- Apple Pay
- Customize your own Visa Step Card
- Send and receive money instantly
- FDIC insured bank account
- Track your balance in the app
- Shop online
- No monthly fees, no overdraft fees
- Earn unlimited rewards for referrals
 
Convenience for parents:
- Send money to your teens instantly
- Use Step for your teen’s allowance 
- Visibility into your teen’s spending 
- Connect your existing debit card, bank account or other apps for instant transfers
- Teach financial literacy
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