Quality degradation at SumUp - Credit Card Reader  
Users report higher volume of Quality Issues than usual
60
fair

SumUp - Credit Card Reader | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
375 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
74 Reports
User Feedback
16%
iOS
74 Reports
84%
Android
375 Reports
SumUp - Credit Card Reader - Latest Quality Issues
Android
Apr 23, 2024
Hello, I would have liked to know why some users saw me lol received an email telling them that now they would receive their money 3 hours later. And indeed the payments 3 hours later were made. Why didn't I have that option. Thank you. Ps my update has been made
Android
Apr 23, 2024
Good tool for instant payment contactless. Fast efficient and works well. I would like to see Weekly & monthly totals in custom selection. You have daily sales. Also the tip option should allow customer to add tip. That way your not having to ask customer.
Android
Apr 23, 2024
It used to be a fabulous app, now from error, device not found, transition error. Bad.
iOS
Apr 23, 2024
Stop flashing ads when I want to use the app!
I'm running a business here.
Android
Apr 23, 2024
They changed the app now I can't change my password to the 5 digits they are requesting and I can't move my account. In addition to not recording pix contacts. I want a solution, I need the money that's there.
Android
Apr 23, 2024
I downloaded this app from Sumup because I liked the service fees and thinking that I would already be able to use the Tap On Phone option, and I was disappointed, because I still can't buy their card reader and I was counting on the Tap On Phone function to help me with sales, and they don't have this option for me, it's false advertising, I could warn in the app description that this function is not yet available, I'm using my brother-in-law's Tap Ton to be able to accept card in my sales.
Android
Apr 23, 2024
It's all erased, sometimes it comes back and sometimes it doesn't.
Android
Apr 24, 2024
I can't log in to my account, I've updated the app and I still can't access it. I would like it to be resolved, please
Android
Apr 24, 2024
It keeps giving failures when I'm going to simulate the rate
SumUp - Credit Card Reader - Product Description
Business made simple

The SumUp App makes it simple to accept payments and manage your business. Use our free app together with a SumUp mobile card reader to get paid anywhere.

Our app also makes it easy to manage your item catalog, build an online store, sell gift cards, issue invoices, send payment links, and more. These tools are intuitive and involve no binding contracts – all you pay is a fixed fee per transaction. So whether you need a mobile POS solution or you’re looking for new ways to boost your business, we’ve got you covered. 

Card payments
Download our app and pair your device with a SumUp Card Reader to take chip and contactless payments. With SumUp, you can accept credit cards and debit cards, plus Apple Pay and Google Pay. We also make it simple to set sales tax rates, add tipping options, and issue refunds.

Items 
Create your own personalized item catalog. Use our payment app to add, edit, and delete items. Having your entire inventory at your fingertips makes transactions speedy and simple. You can also organize your items into categories, to make selling even easier.

Payment Links
The flexible way to get paid online. Simply enter the amount you want to charge, create a link, and share it with your customer via social media, SMS, or email. The link will take the customer to a secure website where they can complete the transaction. It’s a great way to take cashless payments without a credit card reader. 

Invoices
With SumUp Invoices, you can generate professional, legally compliant, on-brand invoices in minutes. When your customer receives an invoice, they’ll have the option to pay securely online. Create and send as many invoices as you like with no service fees. There are also no costs for receiving payment by bank transfer – just a small fixed fee for card payments. 
		
Gift Cards
Interested in a new revenue stream that requires minimal effort? Open the SumUp App and you’ll find a gift card page for your business, ready to share. Your customers can buy digital gift cards for any amount, and personalize them by picking from a range of designs. You can manage the balance of every gift card you sell within the SumUp App.
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