/ unitQ Score

Sumup

Business30-day average as of Nov 09, 2026

Sumup at a glanceSumup (Business) has a unitQ Score of 55 out of 100, rated fair, as the 30-day average on Nov 9, 2026, up 6 points from 49 in the previous 30 days. The score draws on 297 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Can't Log In and Unsatisfactory Behavior.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
55fair

unitQ Score 30 Day Average as of Nov 09, 2026 6 point score increase in the last 30 days

Previous 30 days49
Last 30 days55

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
0255075100Oct 9Oct 24Nov 80255075100Oct 9Oct 24Nov 8

User Feedback

297Reports
iOS
30 % 89 Reports
Android
70 % 208 Reports

Compared with similar apps

  1. Citi Mobile89
  2. Dave - Banking For Humans81
  3. Robinhood77
  4. Robinhood: Invest. Save. Earn.77
  5. Cash App74
  6. Chime71
  7. Capital One Mobile68
  8. Sumup55
  9. Coinbase Buy & sell Bitcoin53
  10. Rocket Money42
  11. PayPal: Mobile Cash38

Top feedback themes

  • ApplicationUser Interface
    Difficult to Navigate UI
  • ApplicationLogin
    Can't Log In
  • Customer Support & SuccessConduct
    Unsatisfactory Behavior
  • AccountSubscription
    Subscription Too Expensive
  • Customer Support & SuccessContact
    Can't Contact Customer Support

All scorecards

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