Quality degradation at UBA Mobile Banking  
Users report higher volume of Quality Issues than usual
66
fair

UBA Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
93%
Android
2177 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
152 Reports
User Feedback
7%
iOS
152 Reports
93%
Android
2177 Reports
UBA Mobile Banking - Latest Quality Issues
iOS
Mar 25, 2024
I don’t like it
The interface isn't user friendly. The previous one was bette. Also the keypad to put in the transaction pin is so tiny. The summary is the old app is better. Please bring it back
Android
Mar 26, 2024
Requesting a password change is not straightforward. And we don't receive any remote support. We are forced to reinstall the application several times and the OTP code that is sent does not help us. Anyway, thank you for improving please.
iOS
Mar 26, 2024
Non user friendly
This new update ain't user friendly at all especially when inputting pin to authorize the transaction
iOS
Mar 26, 2024
Can not be trusted
I deposited sum of 4000 to my account yesterday later in the day i went to checked my balance i met 2900 without doing a transfer and I didn't recieve debit alert 😡 refund me back or else i need my money
iOS
Mar 26, 2024
Bugs
I am trying to input my otp after receiving it but I can't and without this I can't login to my account. Fix this issue
Android
Mar 26, 2024
I can't even sign up. The app doesn't recognize my phone number, which is linked to my bank account
iOS
Mar 26, 2024
Pin Pad
The pin pad to authorize transaction needs to be a bit bigger. Due to its small size, there is difficulty in putting in the numbers
Android
Mar 26, 2024
I don't understand, can't sign in, not responding
iOS
Mar 26, 2024
Banking network
Banking network is not perfectly fine
UBA Mobile Banking - Product Description
UBA is providing a completely enhanced mobile banking experience to its customers with this new app. Banking services are easily accessible and on the go through new features such as:

• Quick log-in within a few seconds with the biometric option on devices that support this feature
• Faster navigation with the sliding menu available on all user sessions
• Fewer, more intuitive screens enhancing user experience
• ATM/Branch locator
• 24-hour customer service support via live chat 
• Quick selection of phone numbers from device contacts list for airtime top up
• Favourites list creation for easier transactions
• Auto reminders for recurrent bill payments and transfers
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