59
fair
USAA Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
8%
Android
86 Reports
86 Reports
iOS unitQ Score
iOS User Feedback
92%
iOS
964 Reports
964 Reports
User Feedback
92%
iOS
964 Reports
964 Reports
8%
Android
86 Reports
86 Reports
USAA Mobile - Latest Quality Issues
iOS
Apr 16, 2024
App for credit card is inaccurate
The credit card section is not clear and states your balance but not really your balance until the do date? I don't appreciate the inaccurate balances. I always pay in full and I feel I am being scammed. The app isn't good.
iOS
Apr 16, 2024
Transfer
Won't let me withdraw or transfer more than $5K of my own money at a time. I should have full access to all of my money but you are restricting my access to my own funds.
iOS
Apr 16, 2024
Roadside Assistance
The app doesnt work Please put a human back
iOS
Apr 17, 2024
Doesn’t scan checks for deposit well
I use a lot of different banking apps and this one is the hardest to get the picture to take
iOS
Apr 17, 2024
Scheduled Checking Transactions Gone Again?
Why does this feature keep getting removed? Is it on purpose? If so, put it in the update notes. So tired of my banking app being “new” everytime I have to do an update. Sheesh….
iOS
Apr 17, 2024
Overall Good Having Issues As of Late
Overall the USAA App is awesome. It has all the features and more that I use to plan, budget, looking at past spending, and more. As of late the app has not been displaying my recent transactions. I can go online and see them. The only indication I get on the app is the new total balance. Transactions details are not showing up for days almost a week later. I have deleted and reinstalled app, worked right for that day and went back to not show most recent transactions. Did this for multiple accounts checking and savings.
iOS
Apr 17, 2024
Don’t like
Don't like the mobile app. Hard to find any information.
iOS
Apr 17, 2024
Politics are bad for business.
Closing John Eastman's accounts is disgusting.
iOS
Apr 17, 2024
Add a transaction disappeared
The number one reason I stay with usaa is for the add a transaction feature in the app. It is the best tool for keeping organized across multiple accounts with usaa it's truly a life saving feature. But it is gone as of today 04-17-24. Gave 1 star because it's missing. If it is gone forever It changes how I decide to do my banking. With this feature the app is 5 stars and the best banking app I have ever used.
USAA Mobile - Product Description
USAA is an organization founded by military members for military members. We understand the unique needs of service members, veterans and their families. The USAA Mobile App gives you convenient and secure account access from your mobile device. You can manage your finances, insurance and more. With just a few taps, you can do things like transfer money, pay bills and deposit checks. USAA Mobile App features include: -Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM. -Insurance: Get an auto ID card, request roadside assistance and report a claim. -Security: Use a PIN, Touch ID® or Face ID®to securely log on to the app. -Search: Find what you need with smart search and chat. -Widgets: View your balance and transaction history on your home screen using widgets. -Siri®:Get a quick view of your account balances or transactions with Siri shortcuts. Investments/Insurance: Not a Deposit • Not FDIC Insured • Not Bank Issued,Guaranteed or Underwritten • May Lose Value Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank. Other bank products are provided by USAA Federal Savings Bank. Both banks are Member FDIC.
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