Quality degradation at U.S. Bank ReliaCard  
Users report higher volume of Quality Issues than usual
69
fair

U.S. Bank ReliaCard | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
22%
Android
37 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
134 Reports
User Feedback
78%
iOS
134 Reports
22%
Android
37 Reports
U.S. Bank ReliaCard - Latest Quality Issues
Android
Apr 11, 2024
I downloaded this app because I can't login online, not on my phone, not on my computer and I need my statements! I called customer service and she said she doesn't know why it's not letting me login either! I've tried the "forgot my password" (although I haven't forgotten it) multiple times on computer, my phone, AND this pointless app and it gives me a temporary code that doesn't work (numerous times)!? Guess I'll try to go to the bank or try again tomorrow 🤦‍♀️
Android
Apr 11, 2024
Worst card to use. It was issued to me and had to change banks because of the amount of inconvenience it creates. Garbage
iOS
Apr 13, 2024
Zelle
App needs Zelle button
Android
Apr 14, 2024
Absolute garbage. First of all, everytime that they receive my funds they hold them for 5 days longer than the expected deposit date. As for the app, also garbage. Can't even login. The website has no problem logging me in, but the app just can't seem to do it. In closing, this "bank" is underhanded, deceptive and unprofessional. I really hope their dirty laundry gets aired out soon. Theives.
Android
Apr 16, 2024
Half the things you are supposed to be able to do from the app are never available at that time.
Android
Apr 17, 2024
This app sucks. For some reason the saved password no longer worked nor did my fingerprint. When attempting to reset the password, once I submitted the new password, I got a message saying my session was terminated due to inactivity. So I tried it through the website. However, I could only login to the website using the temp password. The password can only be reset through the app which will tell you the session timed out even though you are not idle at all.
iOS
Apr 20, 2024
It’s cool
It's a pretty cool lil debit card the only thing is all the fees that get charged are outrageous! And there is no way to just get money off the card.. without having to pay this or that and getting charged an arm and leg to do so..!
iOS
Apr 21, 2024
It’s cool
It's a pretty cool lil debit card the only thing is all the fees that get charged are outrageous! And there is no way to just get money off the card.. without having to pay this or that and getting charged an arm and leg to do so..!
iOS
Apr 22, 2024
My acct on line keeps logging in by itself
Okay,
U.S. Bank ReliaCard - Product Description
Exclusively for use with your U.S. Bank ReliaCard®.
The U.S. Bank ReliaCard Mobile App delivers what mobile banking should be. Get more done with an enhanced experience, easier navigation, and help when you need it.
Fast and secure login.
•	Simple log in using your unique username and password.
•	Set up Face ID® or Touch ID for a more convenient login experience. 
•	Don’t have a bank account? Enrolling is easy in the mobile banking app.
Simple account dashboard.
•	Quickly view your card account balance.
•	View recent transaction details with just a tap.
•	Access commonly used features from the quick-action menu.
Helpful insights.
•	Budgeting & spend tracking – review monthly statements and enhanced transaction details.
•	Security & control – receive alerts on charges, low balances and real-time purchase notifications.
Secure card control.
•	Activate your card, change your PIN, report a lost or stolen card or order a new card within the app.
•	Get customized alerts on loads, purchases, new card mailings, and more.
Help when you need it.
•	Explore the Help Center for answers to commonly asked questions.
The Fine Print:
Face ID is a registered trademark of Apple Inc. 
U.S. Bank is committed to protecting your privacy and security. View our privacy pledge at usbank.com/privacy.
© 2021 U.S. Bank. Member FDIC.
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