69
fair

Varo Bank: Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
298 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
89 Reports
User Feedback
23%
iOS
89 Reports
77%
Android
298 Reports
Varo Bank: Mobile Banking - Latest Quality Issues
Android
Apr 22, 2024
When I first got the card, I forgot my PIN. It was very easy to reset, and I was happy about that... But when I tried moving money to my cash app and my PayPal, I was unsuccessful. One of the perks of this card was supposed to be that you can easily pay or move money to any CashApp or PayPal card. I've yet to figure it out. My direct deposit went in only one day early, but my friend and i did get the $30 referral incentive. I'm going to continue with Vero... for now and see what happens.
iOS
Apr 22, 2024
Don’t use Varo’s believe card!
My credit score was at 700 then I started using the Varo believe card and it dropped to 460 for no reason and it says I owe a balance of 4k+ although I have the safety pay on (takes the money out automatically) I've tried to resolve it but they can't seam to help me. & if you have to file a dispute good look, you're better off just taking the loss. I've been using Varo since 2020
iOS
Apr 23, 2024
Poor customer service
I received my debit card over a year ago and I still have not been able to set up a PIN for the card. The app is still faulty with no updates to fix this issue. And I've been thru every channel of their support team where no one can fix the issue. Absurd. Also, glitches between the Zelle feature and Varo. Where again, customer service is so limited in their knowledge base when assisting you. This app only generously gets 3 stars for the convenience. But it needs much work from function to support.
Android
Apr 23, 2024
Filed a dispute and they never solve it. Takes too long.
Android
Apr 24, 2024
This is a great app and everything but I wish that the direct deposit didn't hit at night I wish it would hit like at 3 or 4 in the afternoon but overall not bad
Android
Apr 24, 2024
I am here to talk about the horrible customer service. I used to love Varo, and it was my go-to bank for several years. That was until the customer service became a bot that is truly unhelpful. There is no good option to reach any kind of live support either. No phone calls except specific situations. It's very frustrating. I had an initial issue within the app and never got it resolved because customer service is the worst. I have since closed my account and moved on. I have been happier since.
Android
Apr 24, 2024
Been with Varo for two years and use for direct deposit, Have used the Advance and always paid back before due date. Showed i had a $200 advance, as i have had for a while and i paid it again, before due date and went back to borrow and it put me to a $50 advance, i get paid weekly and my checks are above the payback...i feel it was false to show i had a $200 advance and then after its paid bring it down to $50. I will be having direct deposits on a different card and cancelling my Varo cards...
Android
Apr 24, 2024
Support is non existent. This is not a bank it is an app that has some banking features. Highly recommend going elsewhere.
Android
Apr 25, 2024
If you can deal with horrible customer service or have a problem that you need results from there is no way anyone can help you. They literally have the worst customer service on the planet and they use Zendesk maybe that's why they can't do anything to help you
Varo Bank: Mobile Banking - Product Description
Join the first all-digital bank in the country!

Varo Bank Account: Rated 4.5/5 stars by Nerdwallet
• Forget monthly fees and minimums
• Get paid up to 2 days early^
• Send and receive money fast and free with Zelle®^^
• Get a contactless Varo Bank Visa® Debit Card you can instantly lock in the app
• Access 40,000+ fee-free Allpoint® ATMs in stores like Target, CVS, and Walgreens^^^
• Instantly send money to anyone who uses Varo
• Track spending and account activity with instant alerts
• Link external accounts to see all your finances in one place
• Transfer money to and from external accounts

Varo Believe: Credit building*
• Get a credit building credit card with no minimum security deposit once you qualify
• Build credit with everyday purchases while avoiding runaway debt
• No Annual Percentage Rate (APR) and no annual fee

Varo Advance: Cash advance
• Borrow $20 - $250 once you qualify^^^^
• $20 advances have no fees
• Cover bills or any unexpected expenses

Cashback and partner offers
• Get up to 6% cashback when you use your Varo cards at select brands.**
• Take advantage of partner offers to save and earn even more

Varo Savings Account: Rated best online savings account by Newsweek
• Watch your money grow with a high-yield savings account
• Use automatic savings tools to save money effortlessly
• No minimum balance required to open an account, minimum balances to earn interest apply

Varo Security
• Get reimbursed for unauthorized transactions with Visa Zero Liability***
• Securely lock and unlock your debit card if you misplace it
• Your data is protected with advanced encryption, access control, secure processes, and audits

Download Varo today! Applying won’t impact your credit score.

^We give you access to your direct deposits from employer and government payers on the day we receive them, which is typically up to 2 days earlier than your scheduled pay date.

^^Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. There are no fees to send or receive money with Zelle® at Varo. Message and data rates from your mobile service provider may apply. Visit varomoney.com/zelle for eligibility and more information.

^^^There is no fee to use any U.S.-based Allpoint® ATM.  Varo charges a $3 fee for cash withdrawals at all non-Allpoint® (out of network) and all international ATMs. Additional third-party fees may be assessed by the ATM owner. All ATM fees will be charged to the Varo account used for each transaction.

^^^^Varo Advance is a small dollar line of credit. Qualifications apply, including direct deposits to your Varo Bank Account. Visit https://www.varomoney.com/cash-advance/

*Varo Believe is a secured credit card designed to help you build credit; however, a variety of factors impact your credit and not all factors are equally weighted. Building credit may take time and Varo Believe may be able to help when you consistently make on-time payments.

**Individual offers may vary. Automatically get cash in your Varo Bank Account every time you reach $5 in cashback. Cashback available on specific items or services purchased with your Varo Debit Card and Varo Believe Card at select brands.Offer details may vary, see the Perks tab for more details and current deals. The maximum Cashback that can be earned is fifty dollars ($50 USD) per calendar month.

***You must notify Varo Bank immediately of any unauthorized use. For specific restrictions, limitations, and other details, please contact Varo Bank.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

© 2023 Varo Bank, N.A. All Rights Reserved. Member FDIC.
The Varo Visa® Debit Card and the Varo Believe Card are issued by Varo Bank, N.A. pursuant to a license from Visa U.S.A. Inc and may be used everywhere Visa debit cards are accepted.
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