G2 names unitQ "High Performer" in the Feedback Analytics space — again

We are thrilled to announce that unitQ has been recognized as a "High Performer" by G2 in the “Feedback Analytics” category for the fall of 2023. This achievement is not just a testament to our technology and services but to our passionate team, dedicated customers, and all the customer feedback we've received to make our platform even better.

G2 is the largest and most trusted software marketplace. More than 80 million people annually—including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews.  

This is the second season in a row in which unitQ was recognized as a “High Performer.” In July, the G2 ranked our AI-powered, real-time Voice-of-the-Customer platform as a “High Performer” as well for the summer of 2023.

Significance of "High Performer" status

Being recognized by G2, the world's leading business solution review platform, means that our customers have vouched for our product, finding tangible value in the AI-powered customer feedback analytics software we provide.

The “High Performer” badge is given to products that have high user satisfaction scores compared to other products in the same category. It's an affirmation that unitQ doesn't just deliver, but excels in meeting our customers’ expectations.

While this recognition is a significant milestone, we see it as a stepping stone. Our commitment to excellence in user feedback analytics remains unwavering. We will continue to innovate, adapt and strive for perfection in all that we do.

In our customers’ own words

Highlights of G2 reviews for unitQ’s customer feedback software include: 

“Brilliant tool to ensure the voice of the customer is heard companywide.” “Proactive and efficient.” “This is how you connect your users to the rest of the company.” And “Bringing the customer voice to life.”

G2 said that 100% of those who reviewed unitQ remarked that the “product is going in the right direction.” As many as 98% noted the “ease of doing business” with us. And 96% said they were happy with the “quality of support” as well as unitQ’s “ease of use.” Best of all, nearly every reviewer said they’d recommend unitQ to other organizations.

We want to extend a heartfelt “thank you” to our customers who took the time to share their experiences with unitQ on G2. Your support and feedback are invaluable. 

Why customer feedback matters

Customer feedback is more than just words and noise. It’s valuable data. By analyzing feedback in real time, businesses can understand their users better, identify areas of improvement, and tailor their products to fit their users’ needs. Feedback analytics is not about reacting but about proactively shaping products and services for optimal user satisfaction.

At unitQ, we believe in the power of real-time user feedback. It offers insights that can make or break a product's success. Recognizing patterns, addressing concerns and leveraging positive and negative feedback are all integral parts of a product's lifecycle.

About unitQ

With unitQ customer feedback software, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.

Our AI centralizes feedback from all feedback sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Customer-centric companies like Spotify, Bumble, Pinterest and HelloFresh rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty. 

Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!

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David Kravets is Senior Content Marketing Manager at unitQ