unitQ is delighted to be a sponsor of this year’s Zendesk Relate, online everywhere May 11, 2022. During networking times, attendees will have the chance to visit unitQ’s virtual booth, meet the team and see the platform in action (not to mention win big prizes)!
The unitQ team is eager to show Zendesk customers the unitQ Monitor, which analyzes just about every customer feedback channel — including Zendesk tickets, App Store reviews, social media, and more — in 70 languages to uncover issues with their products, in real time. Companies on Zendesk who integrate with unitQ Monitor have seen a 20% improvement in product quality during the first 30 days. The stellar results are due, in part, because companies can leverage unitQ’s two-way Zendesk tagging to address user feedback in bulk, by common quality issues.
Zendesk Relate, a customer-experience focused event, brings together a global community of customers, prospects, partners and employees to connect, learn, and celebrate via a shared online experience. “A remarkable customer experience is an imperative and can be a company’s biggest differentiator,” says Alex Constantinople, Zendesk’s CMO.
unitQ’s AI-platform offers developers a single repository for global user feedback, and effectively eliminates data silos because it lives in the cloud — Product Quality Heaven! Support teams save time responding to tickets. Product teams get prioritization and real-time insights to inform their roadmap. Engineering teams receive actionable insights that reduce time to fix.