76
fair

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
63%
Android
393 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
231 Reports
User Feedback
37%
iOS
231 Reports
63%
Android
393 Reports
Amex - Latest Quality Issues
Android
Jul 1, 2022
Why am I updating all the time????
iOS
Jul 1, 2022
One flaw
Everything about the app is great EXCEPT: the Log Out button should be more obvious. Most apps have their Log Out buttons on the Home Page. AmEx has theirs hidden at the very bottom of one of the secondary pages. Logging out when using a financial site or app is very important. AmEx should make it easier to do so. My concern is especially relevant for new users. I’ve been using the app for a long time and thus no longer have to go hunting for the Log Out button. But new users have to go searching all around the app to log out. It’d be such an easy fix for the AmEx app managers, but so far, it seems to be “stuck in the mud”. This isn’t the first time I’ve voiced this issue with AmEx.
Android
Jul 1, 2022
The services I have experienced are very weak. I bought $86 some items in a store. In the end, they paid $250 for me
iOS
Jun 30, 2022
Needs work
First, I want to clarify that it’s not the worst app ever, but some features really need improvement and create a negative customer experience. 1. Rewards balance detail and tracking of welcome bonus progress is non existent. You have to manage it through the chat, it’s not available even online! This actually caused me to miss one of my welcome bonuses bc someone I spoke to mistakenly told me I’d hit the required spending amt only to find out later that I hadn’t. Amex honored the bonus after I complained but it didn’t need to be that way and honestly made me feel like the welcome bonus was a scam. Not a great way to start a relationship, I almost canceled the account anyway. Make rewards point tracking more transparent please! 2. Which category are you earning points on and for which card? Good question, Amex apparently doesn’t think this is information you need to know, even though users pay big premiums for those benefits. Chase will break down each category and show tracking towards various bonuses right on the Home Screen. 3. You can’t apply reward balances to your current balance. I had built up a decent reward balance on the blue cash preferred so figured I’d apply it to my statement. The app gave me the transaction complete message and the rewards balance dropped to 0. But after several days my credit card balance remained the same and I hadn’t received a confirmation email. 🤔 Used the app’s chat feature only to find out my rewards balance would be applied to next month’s bill and would go through then. So I’m supposed to remember to double check that you applied my rewards $ to my statement ~45 days after making the transaction? More likely the $ is just lost if something goes wrong bc who in this world has the time for that. Again, feels scammy. Chase, Discover, Capital One: all of them instantly apply rewards to current amt due. All. Of. Them. Except amex?? Why? Overall, the app is pretty frustrating if you’re big into points and the interface can cause customer service issues. Honestly, this is the most frustrating app/card experience I’ve had and I just keep finding new ways for this app to disappoint.
Android
Jun 30, 2022
Every time I try to make a payment, I can't. Then I get notices that my payment is late. This is so upsetting!
iOS
Jun 30, 2022
Stole my money
Somehow their automated payment withdrew $2,000 from my checking account when I didn’t have automated payments turned on. 5 separate withdrawals all with the same time stamp. But get this, Amex has no record of it even after doing multiple investigations. Now relying on my bank to do a fraud investigation. Keep an eye on your withdrawals folks….
Android
Jun 30, 2022
Way too much clutter in the interface, showing me ads or offers every few rows when scrolling through the transaction list is extremely annoying.
iOS
Jun 29, 2022
Removed Additional Cards on Account
Can’t review or change additional cards through the app anymore. Why was this removed? Doesn't make sense and very inconvenient.
iOS
Jun 29, 2022
Amex does not know what they are doing
I’ve tried to get my platinum card associated to my Marriott Bonvoy membership and Amex cannot get it done. Regardless of calls and resetting account, when I try to use the Amex app I am denied access to Marriott Bonvoy with an error that I am not authorized. This may be more a problem with Amex but for $750 per year to have the “privilege” of having a platinum card, and not being able to use the perks that the card offers makes this a massive loss for me. There are better cards out there and I’m going to find them.
Amex - Product Description
Access your American Express® account from virtually anywhere with the American Express® App. Take advantage of what your U.S. Personal, Small Business, and Corporate accounts have to offer: Track spending and rewards, find offers, pay your bill, add your Card to your mobile wallet, and enjoy features available only in the app.  

Touch ID® and Face ID® login (on supported devices) gives you quick access to features so you can get the most out of your Membership.

MANAGE YOUR ACCOUNT WITH EASE
• Activate your credit card for Apple Pay® in the Amex App, then simply unlock, tap and pay.
• Check your balance and manage you Amex account virtually anywhere.
• Go Paperless and have your billing statement, account communications and certain legal      disclosures delivered electronically.
• Freeze or unfreeze your credit card to control the purchases that go on your card.

STAY ON TOP OF YOUR SPENDING
• Track recent purchases and sort through charges by amount and date.
• Easily see your account balance and pay your Amex bill from virtually anywhere.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power to find out if your purchase(s) will be approved*.
• Filter transactions to see spending and subtotals for each card on your account. *For Basic Card Members Only

DISCOVER AMEX OFFERS FOR:
• Shopping
• Dining
• Travel and so much more
• Add offers to your Card with just a few taps. Explore a map of nearby offers.

ENJOY PEACE OF MIND WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your card is charged so you can stay on top of daily spending and unexpected charges.
• Receive instant fraud alerts if suspicious activity is detected.
• Verify charges to your card with just a few taps.
• Never miss a payment with payment due reminders and alerts.

EXPLORE REWARDS AND BENEFITS
• Check your rewards balance and find ways to use Membership Rewards® points - from gift cards to credits on your statement.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. * For eligible Card Members only.

We’d love to hear from you! Stay in touch with us using our social media pages:
Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

*Approval based on account status at time of request
** Terms and Conditions for the Membership Rewards® program apply. Visit
membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information.
Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them.
To learn more, go to membershiprewards.com/pointsinfo.
App and app features are available only for eligible Card accounts in the United States.
American Express® Prepaid Cards and cards issued by non-American Express issuers are not
eligible.

To log in, Card Members must have an American Express user ID and password or create
one in the app. All access to and use of this app is subject to and governed by the American
Express End User License Agreement, Terms of Service and Privacy Statement.

Touch ID, Face ID and Apple Pay are trademarks of Apple Inc.

Amex Send & Split™ enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express® App. Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fees. Terms Apply.
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