Quality degradation at Amex  
Users report higher volume of Quality Issues than usual
56
fair

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
17 Reports
User Feedback
24%
iOS
17 Reports
76%
Android
53 Reports
Amex - Latest Quality Issues
Android
Jul 5, 2024
I like the app for the most part. However, ever since they changed the transfer layout, I find it difficult to make transfers to other banks. I liked how they had the older layout. It was just easier.
Android
Jul 5, 2024
The worst app and website and company. Their intl customer service lies about giving you credits for late fees incurred on sketchy other fees that amex put on there fraudulently in the first place.
Android
Jul 7, 2024
App works fine and the integrated chat is cool but the UI is just so ugly when compared to other banks like Chase.
Android
Jul 10, 2024
When you're actually signed in, everything works fine. Information displays easy enough, the UI is mostly easy to navigate and pleasing to use, and it's easy to make payments. But I really wish the biometrics issue would be fixed. It never lets me sign in with fingerprint, and always requires a password. It's been happening for a long time and can be annoying.
Android
Jul 14, 2024
The Resing people lost everything because irresponsibility of the companies access multiple accounts Sething
Android
Jul 15, 2024
It wouldn't let me conn ct my bank of American account for auto pay multiple times then it says I am late to paying my bill and declines the transactions. What a joke it's freaking bank of America your connects to it schould be working.
Android
Jul 16, 2024
Locking your account because of two incorrect password attempts is the most ridiculous thing ever
Android
Jul 17, 2024
I will be writing reviews and submitting a complaint with the BBB and Consumer Finance. No debt, great job, 756 credit score and these clowns give me a $1000 limit. What do they expect me to buy a chocolate bar.
Android
Jul 18, 2024
Is not easy to use when I receive a new card
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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