56
poor
Amex | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
11%
Android
47 Reports
47 Reports
iOS unitQ Score
iOS User Feedback
89%
iOS
383 Reports
383 Reports
User Feedback
89%
iOS
383 Reports
383 Reports
11%
Android
47 Reports
47 Reports
Amex - Latest Quality Issues
iOS
Mar 24, 2023
Can’t add notes within app
You updated app a year ago and removed option to add notes to each transaction. Said you would add back but never have. Now employees have to log in from a computer to add job costing details. This app is horrible.
iOS
Mar 25, 2023
Dispute
Not showing
iOS
Mar 25, 2023
Dispute charges
Double billed…other cards would offer a warning or an easy dispute with the transaction. I don't see that on amex
Android
Mar 25, 2023
Freezes unnecessary asking of SSN
iOS
Mar 25, 2023
no info on my account
where is annual interest rate or price i am psying for membership?
Android
Mar 25, 2023
I actually have really liked this App over the years. Unfortunately a recent update seems to have broken the the updates on the main screen. If you "Pay It", only maybe once will the update immediately take to your balance. Every other time you "Pay It", while the pay it is successful, the main screen never updates to show this and the balance remains incorrect. It's confusing to see what's taking place. Once this is fixed, the rating will go back up.
Android
Mar 25, 2023
Absolute garage app. Have to repeatedly tell it to use biometric for login. Makes me think it could be worth just not using the card so as not have to use the app.
iOS
Mar 26, 2023
No Running Balance
It's disappointing to see an app from a company this big that doesn't offer a option to see your running balance in the account. It tells you the transaction amount but doesn't add after each transaction so you can see the running balance. It only shows the total balance. Called the customer service line, and they said they don't have that service available. Every other credit card company out there has it. Bank of America, Chase, Discover, Citi…
Android
Mar 26, 2023
Can't log in on my pixel 7 pro
Amex - Product Description
Access your American Express® account from virtually anywhere with the American Express® App. Take advantage of what your U.S. Personal, Small Business, and Corporate accounts have to offer: Track spending and rewards, find offers, pay your bill, add your Card to your mobile wallet, and enjoy features available only in the app. Touch ID® and Face ID® login (on supported devices) gives you quick access to features so you can get the most out of your Membership. MANAGE YOUR ACCOUNT WITH EASE • Activate your credit card for Apple Pay® in the Amex App, then simply unlock, tap and pay. • Check your balance and manage you Amex account virtually anywhere. • Go Paperless and have your billing statement, account communications and certain legal disclosures delivered electronically. • Freeze or unfreeze your credit card to control the purchases that go on your card. STAY ON TOP OF YOUR SPENDING • Track recent purchases and sort through charges by amount and date. • Easily see your account balance and pay your Amex bill from virtually anywhere. • Turn on AutoPay to pay your Amex bill automatically from your bank account each month. • Check your spending power to find out if your purchase(s) will be approved*. • Filter transactions to see spending and subtotals for each card on your account. *For Basic Card Members Only DISCOVER AMEX OFFERS FOR: • Shopping • Dining • Travel and so much more • Add offers to your Card with just a few taps. Explore a map of nearby offers. ENJOY PEACE OF MIND WITH REAL-TIME ALERTS • Turn on purchase alerts to be notified when your card is charged so you can stay on top of daily spending and unexpected charges. • Receive instant fraud alerts if suspicious activity is detected. • Verify charges to your card with just a few taps. • Never miss a payment with payment due reminders and alerts. EXPLORE REWARDS AND BENEFITS • Check your rewards balance and find ways to use Membership Rewards® points - from gift cards to credits on your statement. • Refer a friend and earn rewards when friends and family get an American Express Card through your referral. * For eligible Card Members only. We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress Facebook: facebook.com/AmericanExpressUS/ Instagram: @americanexpress *Approval based on account status at time of request ** Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards are subject to change without notice. The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to membershiprewards.com/pointsinfo. App and app features are available only for eligible Card accounts in the United States. American Express® Prepaid Cards and cards issued by non-American Express issuers are not eligible. To log in, Card Members must have an American Express user ID and password or create one in the app. All access to and use of this app is subject to and governed by the American Express End User License Agreement, Terms of Service and Privacy Statement. Touch ID, Face ID and Apple Pay are trademarks of Apple Inc. Amex Send & Split™ enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express® App. Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fees. Terms Apply.
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