Quality degradation at Amex  
Users report higher volume of Quality Issues than usual
46
poor

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
22%
Android
52 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
186 Reports
User Feedback
78%
iOS
186 Reports
22%
Android
52 Reports
Amex - Latest Quality Issues
iOS
Oct 18, 2024
chat
the chat feature has never been helpful to answer any of my questions, completely useless and a waste of my time.
iOS
Oct 18, 2024
Bad customer service
I try to find out why my payment is not reflecting nobody knows
iOS
Oct 18, 2024
Face ID
Face ID can't be activated in the most recent version of the app. Have tried deleting and reinstalling the app. App says unavailable at this time every time I try to enable. Hope it gets fixed soon. Very annoying.
iOS
Oct 18, 2024
Very poor
Impossible to update phone number. Will not remember device and must always submit verification. Customer service is nearly useless.
iOS
Oct 19, 2024
Worst customer service
Literally every time I called I get mixed answers for my questions their policies on top of that make it unbelievably difficult for mistakes on their own end. Product they offer are good. They can only afford to give out on such services by giving such poor customer service
iOS
Oct 19, 2024
Missing a key feature
Good overall, but I am frustrated to not find a count of pending points! Seems like a major oversight.
Android
Oct 19, 2024
The app itself could use a little touch up, like smoother transitions through the travel portal. My most frustrating experience using the app is that, while I'm on a chat with agents that are helping me, the app will log you out for inactivity, even though you are chatting with somebody helping you out. I like American Express a lot, so I am willing to work around this problem, but please look for a solution. Thanks.
Android
Oct 19, 2024
All of a sudden all of my login attempts from the same Android device result in a forced verification every time I'm logged out. Also I can no longer enable the fingerprint login. Pixel 9 Pro XL. What is happening?
Android
Oct 21, 2024
It was great until an update caused it to push non stop repeated purchase notificationsc (same ones over and over and over), even after turning off all purchase notifications. It's been broken like this for almost the whole year, despite many updates. Amex, FIX YOUR APP!
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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