63
poor

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
29%
Android
78 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
193 Reports
User Feedback
71%
iOS
193 Reports
29%
Android
78 Reports
Amex - Latest Quality Issues
Android
Jan 19, 2022
Unable to add Amex savings to Android per their instructions. Bookmark not available in menu section. =(
Android
Jan 18, 2022
Hate Amex. Hate their app. Closing our card and never looking back.
iOS
Jan 17, 2022
Ridiculous
Why is is it so difficult to talk to a real person? I don't have an American Express card I just want to use the prepaid gift card that was gifted to me but it is constantly declined when it shouldn't be. Either give me my $50 back in cash or let me use my card. I shouldn't have to download an app to talk to a real person.
iOS
Jan 16, 2022
Interest charges
I'm really upset that on the same day that I pay the balance in full I am charged an additional interest amount!
iOS
Jan 16, 2022
Customer
When you have multiple cards is not easy to access the card that you want. Also when you're trying to find out how to access a card it is not very easily found.
iOS
Jan 16, 2022
Bad experience
Been with them for more than 9 years, I skipped the paypment during the pandemic only once, and they took the card from me, I called them to express the situation but they didn't care at all , I paid them back with a very high interest rate.
iOS
Jan 16, 2022
Key code disaster
If you are trying to set up a 2 step key code process good luck. By the time they send you a code it will have timed out in the app making it completely useless.
Android
Jan 15, 2022
trying for 3 days to redeem earned rewards, app toggles between sign in and twirling thru an endless loop of dead space. Never accepts confirmation of password or username. Seems recently that the whole app industry hires low grade writers, thinkers. Almost every app is useless at best.
Android
Jan 15, 2022
What happened to the app? I can't use the fingerprint scanner anymore and have to enter the password every time.
Amex - Product Description
Access your American Express® account from virtually anywhere with the American Express® App. Take advantage of what your U.S. Personal, Small Business, and Corporate accounts have to offer: Track spending and rewards, find offers, pay your bill, add your Card to your mobile wallet, and enjoy features available only in the app.  

Touch ID® and Face ID® login (on supported devices) gives you quick access to features so you can get the most out of your Membership.

MANAGE YOUR ACCOUNT WITH EASE
• Activate your credit card for Apple Pay® in the Amex App, then simply unlock, tap and pay.
• Check your balance and manage you Amex account virtually anywhere.
• Go Paperless and have your billing statement, account communications and certain legal      disclosures delivered electronically.
• Freeze or unfreeze your credit card to control the purchases that go on your card.

STAY ON TOP OF YOUR SPENDING
• Track recent purchases and sort through charges by amount and date.
• Easily see your account balance and pay your Amex bill from virtually anywhere.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power to find out if your purchase(s) will be approved*.
• Filter transactions to see spending and subtotals for each card on your account. *For Basic Card Members Only

DISCOVER AMEX OFFERS FOR:
• Shopping
• Dining
• Travel and so much more
• Add offers to your Card with just a few taps. Explore a map of nearby offers.

ENJOY PEACE OF MIND WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your card is charged so you can stay on top of daily spending and unexpected charges.
• Receive instant fraud alerts if suspicious activity is detected.
• Verify charges to your card with just a few taps.
• Never miss a payment with payment due reminders and alerts.

EXPLORE REWARDS AND BENEFITS
• Check your rewards balance and find ways to use Membership Rewards® points - from gift cards to credits on your statement.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. * For eligible Card Members only.

We’d love to hear from you! Stay in touch with us using our social media pages:
Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

*Approval based on account status at time of request
** Terms and Conditions for the Membership Rewards® program apply. Visit
membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information.
Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them.
To learn more, go to membershiprewards.com/pointsinfo.
App and app features are available only for eligible Card accounts in the United States.
American Express® Prepaid Cards and cards issued by non-American Express issuers are not
eligible.

To log in, Card Members must have an American Express user ID and password or create
one in the app. All access to and use of this app is subject to and governed by the American
Express End User License Agreement, Terms of Service and Privacy Statement.

Touch ID, Face ID and Apple Pay are trademarks of Apple Inc.

Amex Send & Split™ enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express® App. Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fees. Terms Apply.
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