58
fair
Amex | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
9%
Android
20 Reports
20 Reports
iOS unitQ Score
iOS User Feedback
91%
iOS
196 Reports
196 Reports
User Feedback
91%
iOS
196 Reports
196 Reports
9%
Android
20 Reports
20 Reports
Amex - Latest Quality Issues
iOS
Sep 29, 2024
Could be lots better
I'm an ‘additional' card holder. I'm only able to see the charges I make and my balance. I can't see the whole balance unless I schedule a payment. And once I've scheduled a payment it doesn't show that something is scheduled until I try to make another payment. Why doesn't the ‘make a payment' button change to show that one is scheduled? Or have it say anywhere on the home screen like my other card apps do? Or let me see all of the charges and the whole balance instead of just mine?
iOS
Sep 29, 2024
Log Out
I'd be nice to have a log out button in the top corner on the main welcome page
iOS
Sep 29, 2024
Work Checking Account
I think Amex should stick with credit cards only. Once you deposit money into your checking account here you cannot transfer it out. Error messages after error messages.
iOS
Sep 30, 2024
Avoid Amex
They will move your account into delinquent status even if you make your payments, they are snakes, don't trust Amex with your financial future.
iOS
Sep 30, 2024
Amex is archaic
Amex performed an automated withdrawal from my account on the scheduled day and the next day (supposedly) received a request from me (no I didn't) to pay again. I now have a “credit” and Amex wanted to “send me a check”. Since we're traveling and won't be home for months, that won't work. The other option was a bank xfer which may take days. In the meantime I have an unusable credit of tens of thousands of dollars. Unacceptable “communication” via chat. Unacceptable processes. Unacceptable response to supposedly customer requests to pay two days in a row creating a credit of 40,000 dollars that's unusable.
iOS
Sep 30, 2024
Not recommended
Over 7 plus year of credit they keep lowering my credit limit. Although I maintained a good relationship.
iOS
Sep 30, 2024
Payments
I never understood this card and payments. I asked to have payment day moved to late in month when I pay bills. Yet no matter how much I pay it says I owe more. Double the payments
iOS
Oct 1, 2024
Not taking Face ID
They will not take my face idea
iOS
Oct 1, 2024
Waste of money and time
American Express is a complete failure. They refused to protect me when I was blatantly taken advantage of by a merchant, siding with them despite clear evidence. When I tried to cancel my card, they promised a partial refund to keep me, but it took over 3 months and countless calls to finally get it. The Centurion Lounge is a joke—crowded, with disgusting, inedible food that's far from exclusive. To top it off, Amex can't even provide a simple cumulative running total on the card. There are far better cards that actually care about their customers. Don't waste your money on this useless company.
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App. SECURE ACCOUNT MANAGEMENT • Enhanced activation experience for you to confirm new Cards and setup your Account. • Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay. • Freeze and unfreeze your Credit Card instantly at any time. STAY ON TOP OF YOUR SPENDING • Check your American Express Account balance, pending transactions and sort charges by amount and date. • Go paperless with access to past PDF statements. • Turn on AutoPay to pay your Amex bill automatically from your bank account each month. • Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request • Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only. PROTECTION WITH REAL-TIME ALERTS • Turn on purchase alerts to be notified when your Credit Card is charged. • Receive instant fraud alerts if suspicious activity is detected. • Never miss a payment with payment due reminders. • Manage all your notifications in the Amex Account tab. EXPLORE REWARDS AND BENEFITS • View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement. • Use points to cover your eligible charges via a credit on your Account. * • See personalized recommendations for other ways to use points. • Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only. AMEX OFFERS * • Discover offers from places you shop, dine, travel and more. • Explore a map of nearby offers. • Get Amex Offers notifications direct to your device. AWARD-WINNING SERVICE • We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app. We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress Facebook: facebook.com/AmericanExpressUS/ Instagram: @americanexpress Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients. The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible. To log in, Card Members must have an American Express user ID and password or create one in the app. Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc. *To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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