70
poor

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
22%
Android
84 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
301 Reports
User Feedback
78%
iOS
301 Reports
22%
Android
84 Reports
Amex - Latest Quality Issues
iOS
Nov 28, 2022
Great customer service
Can't lie .. best customer service but for them to lower my credit limit when I haven't missed a single payment in 4 years is unacceptable especially during the holidays .
iOS
Nov 28, 2022
Worst costumer service
Laughed at me on the phone. Made sarcastic comments. Did not want to help. Kept me on hold for long periods without answer.
iOS
Nov 28, 2022
Grrrrr
Security is last century…
iOS
Nov 29, 2022
Great app, terrible offer experience
Overall, the Amex app is great for all essential things. It is visually appealing, easy to navigate, and easy to perform any actions. However, the offers page, which is one of the four featured pages in the app, is underwhelming. I love Amex offers and use them often. But it is tedious to browse through the offers to find the relevant offers because there is no search option on the page. Also, quite frequently I find myself frustrated when I discover an offer a day or two after I already made a transaction where that offer could have benefited me- I'd think that Amex could automatically activate available offers when I make a transaction at the relevant merchant, but instead they expect me to look for offers in the app before every transaction, which is impractical. If they could fix this, I'd use offers and my Amex cards much more often.
iOS
Nov 29, 2022
Increase credit limit
When trying to increase my credit limit the site made it very difficult. Enough that I had to cut it off due to time spent. I just seem to hit the $2000 to fast and do not want it to effect my great credit rating
iOS
Nov 29, 2022
Difficult to navigate
Cannot find where to schedule a recurring monthly fixed amount payment
Android
Nov 29, 2022
Terrible app. I wish I could gave ZERO STARS
Android
Nov 29, 2022
Idk what slower the app or the web interface on mobile. It's really sad how long mobile request and response times take continually. Makes you to not even want to spend money because you know you're gonna have to wait FOREVER for balances to load.
Android
Nov 29, 2022
Overall the App is good, but not as smooth as the OIS version. Biggest issue is I am unable to show a split in total charges with authorized additional card users. They see their individual transactions, but the total balance for the account. While I understand I am responsible for all charges, other account card holders should only see account actions (debits, credits, payments, balances) that are directly associated to their card/account number. I have to manually do this every month.
Amex - Product Description
Access your American Express® account from virtually anywhere with the American Express® App. Take advantage of what your U.S. Personal, Small Business, and Corporate accounts have to offer: Track spending and rewards, find offers, pay your bill, add your Card to your mobile wallet, and enjoy features available only in the app.  

Touch ID® and Face ID® login (on supported devices) gives you quick access to features so you can get the most out of your Membership.

MANAGE YOUR ACCOUNT WITH EASE
• Activate your credit card for Apple Pay® in the Amex App, then simply unlock, tap and pay.
• Check your balance and manage you Amex account virtually anywhere.
• Go Paperless and have your billing statement, account communications and certain legal      disclosures delivered electronically.
• Freeze or unfreeze your credit card to control the purchases that go on your card.

STAY ON TOP OF YOUR SPENDING
• Track recent purchases and sort through charges by amount and date.
• Easily see your account balance and pay your Amex bill from virtually anywhere.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power to find out if your purchase(s) will be approved*.
• Filter transactions to see spending and subtotals for each card on your account. *For Basic Card Members Only

DISCOVER AMEX OFFERS FOR:
• Shopping
• Dining
• Travel and so much more
• Add offers to your Card with just a few taps. Explore a map of nearby offers.

ENJOY PEACE OF MIND WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your card is charged so you can stay on top of daily spending and unexpected charges.
• Receive instant fraud alerts if suspicious activity is detected.
• Verify charges to your card with just a few taps.
• Never miss a payment with payment due reminders and alerts.

EXPLORE REWARDS AND BENEFITS
• Check your rewards balance and find ways to use Membership Rewards® points - from gift cards to credits on your statement.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. * For eligible Card Members only.

We’d love to hear from you! Stay in touch with us using our social media pages:
Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

*Approval based on account status at time of request
** Terms and Conditions for the Membership Rewards® program apply. Visit
membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information.
Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them.
To learn more, go to membershiprewards.com/pointsinfo.
App and app features are available only for eligible Card accounts in the United States.
American Express® Prepaid Cards and cards issued by non-American Express issuers are not
eligible.

To log in, Card Members must have an American Express user ID and password or create
one in the app. All access to and use of this app is subject to and governed by the American
Express End User License Agreement, Terms of Service and Privacy Statement.

Touch ID, Face ID and Apple Pay are trademarks of Apple Inc.

Amex Send & Split™ enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express® App. Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fees. Terms Apply.
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