73
good

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Express? Unlock additional insights
Android unitQ Score
Android User Feedback
14%
Android
39 Reports
iOS unitQ Score
iOS User Feedback
86%
iOS
233 Reports
User Feedback
86%
iOS
233 Reports
14%
Android
39 Reports
Amex - Latest Quality Issues
iOS
Apr 14, 2024
No Widget?
I would like to see a widget to see balances on my card.
iOS
Apr 14, 2024
uneven service
I am offered the option to plan payments BUT for at least a 9 month period. That is not a service to me. I am offered a credit card in which the interest rate triples for no other reason than it is a promotion. It is not related to my credit worthiness which is poor service I attempted to chat yesterday and it took 30 minutes to obtain an answer. That is poor service.
iOS
Apr 15, 2024
Very confusing app
Cannot label or name cards. Platform hard to use when having several cards.
iOS
Apr 16, 2024
I’ve been with AMEX for several years and am NOT impressed lately
I also have one issued by a bank who essentially tricked me into a card (as it had the AMEX Logo) “Credit One” do NOT fall for that one unless you have poor or fair credit and need to build it. I've had many issues with AMEX & the App including being locked out of my account for 3 FULL months. Which cost AMEX approximately 4-6k in transactions. It would be far higher however I was only given 3k on the GOLD Delta Sky Miles Card, and 1k on the preferred card (another 1k on the AMEX “credit one” card. After two years AMEX JUST increased my credit line from 1k to 3k on my Preferred Card and they won't allow me to request an increase request for my Gold Card because I was just “anointed” with a 2k limit raise on the Blue Preferred account. I am very close to mailing them all of their cards back if they do not increase my limit and offer me a Platinum Card without the fee. I make over 200k annually not counting my family trust which is nearly 3x as much as I make annually working. AMEX- PLEASE DO BETTER OR LOSE NOT ONLY ME BUT THE BLACK CARD WE USE AT MY COMPANY!
iOS
Apr 16, 2024
Billing issues
I love making my payments early. I paid early and they tried to charge me twice in the same month. When I make payments I ask to make payment that day. It is still 3 or 4 days before they collect payment. They will also say you payment is late 2 weeks before payment is due.
iOS
Apr 16, 2024
Late fee
I was charged a late fee on the same day payment was due. I was out of town without service to make a payment. I am never late yet AMEX is so quick to charge more and even on the same day payment is due. Interest rates are far to high, I will be transferring balance to other cards and canceling soon
Android
Apr 16, 2024
It doesn't tell you it's out of date until after you log in... Hmmm......
iOS
Apr 17, 2024
Threats
I have been a customer of American Express for 40+ years and today they sent me a notice to either pay my balance down or they will reduce my credit lines. Once everything is paid off, I will be closing my accounts and never doing business with them again. Just know, I have never missed a payment with them in 40 years.
Android
Apr 18, 2024
Opened a savings account, it's been 3 days and I can't link my checking account, keep getting an error. Even calling support did no good. Lots of other bugs too. Software is garbage.
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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