Quality degradation at Amex  
Users report higher volume of Quality Issues than usual
47
poor

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
44%
Android
155 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
198 Reports
User Feedback
56%
iOS
198 Reports
44%
Android
155 Reports
Amex - Latest Quality Issues
Android
Oct 14, 2021
i used to do custemsr retention programs for Amex. This will not retain custoemers. There is No Option to change the date on the "PAY IT" Feature ...the cut off date is 8:00 PM thats fine. ..but there is no OPTION to change the date to the next Day?? - seems thats because Amex wants to acrue the DAILY INTERST which is a PROFIT -REVENUE shame on that trying to PENNY PINCH CUSTOMERS on the accrued ** inteterst on principle... If this happens on a 100 million scale than the profits - ROLL IN*
Android
Oct 13, 2021
Constantly glitching and not allowing me to perform basic functions on my account. For what I pay annually, I would expect a higher level of QA. My other banking and credit card apps operate just fine.
Android
Oct 13, 2021
Android did a system update the App keeps crashing it will open slightly for a second or two then crashes ..I have uninstalled and reinstalled numerous time still doesn't work
Android
Oct 13, 2021
Is it just me or is it a glitch in the app that i can't choose pay other amount? I used to be able to but for the last 6 months it has been unclickable
Android
Oct 13, 2021
I can't log in 2week now
iOS
Oct 13, 2021
Monthly statement
Hard to find how much is due every month.
iOS
Oct 13, 2021
Fraud mistake
My wife made charges without telling me and I thought it was fraud charges. I called A E as so as I noticed it and the next morning found out it was a legitimate charge… I called A E in less than 24 hours, to let them know the charges were right and I'd made an error. It has now been over a week and A E STILL has not credited the money back to the vendors. They provided timely service and I feel over a week is too long to provide our request to reinstate their funds.
iOS
Oct 13, 2021
Basic functionality, but lagging competitors
Ok I can see my charges. That's about it. Still requires Touch ID / Face ID; no time stamps only dates; no tagging; no exporting of full transaction history; no search; no categorizing; etc etc. Any other modern app only bank is light years ahead.
Android
Oct 13, 2021
Why can't you search through past transactions? Such a simple and useful thing to add
Amex - Product Description
Access your American Express® account from virtually anywhere with the American Express® App. Take advantage of what your U.S. Personal, Small Business, and Corporate accounts have to offer: Track spending and rewards, find offers, pay your bill, add your Card to your mobile wallet, and enjoy features available only in the app.  

Touch ID® and Face ID® login (on supported devices) gives you quick access to features so you can get the most out of your Membership.

MANAGE YOUR ACCOUNT WITH EASE
• Activate your credit card for Apple Pay® in the Amex App, then simply unlock, tap and pay.
• Check your balance and manage you Amex account virtually anywhere.
• Go Paperless and have your billing statement, account communications and certain legal      disclosures delivered electronically.
• Freeze or unfreeze your credit card to control the purchases that go on your card.

STAY ON TOP OF YOUR SPENDING
• Track recent purchases and sort through charges by amount and date.
• Easily see your account balance and pay your Amex bill from virtually anywhere.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power to find out if your purchase(s) will be approved*.
• Filter transactions to see spending and subtotals for each card on your account. *For Basic Card Members Only

DISCOVER AMEX OFFERS FOR:
• Shopping
• Dining
• Travel and so much more
• Add offers to your Card with just a few taps. Explore a map of nearby offers.

ENJOY PEACE OF MIND WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your card is charged so you can stay on top of daily spending and unexpected charges.
• Receive instant fraud alerts if suspicious activity is detected.
• Verify charges to your card with just a few taps.
• Never miss a payment with payment due reminders and alerts.

EXPLORE REWARDS AND BENEFITS
• Check your rewards balance and find ways to use Membership Rewards® points - from gift cards to credits on your statement.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. * For eligible Card Members only.

We’d love to hear from you! Stay in touch with us using our social media pages:
Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

*Approval based on account status at time of request
** Terms and Conditions for the Membership Rewards® program apply. Visit
membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information.
Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them.
To learn more, go to membershiprewards.com/pointsinfo.
App and app features are available only for eligible Card accounts in the United States.
American Express® Prepaid Cards and cards issued by non-American Express issuers are not
eligible.

To log in, Card Members must have an American Express user ID and password or create
one in the app. All access to and use of this app is subject to and governed by the American
Express End User License Agreement, Terms of Service and Privacy Statement.

Touch ID, Face ID and Apple Pay are trademarks of Apple Inc.

Amex Send & Split™ enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express® App. Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fees. Terms Apply.
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