profile-icon  By Aaron Verstraete
calendar  Feb 23, 2022

unitQ + Helpshift integration: Harness user feedback data to drive product quality and customer experience

Today we’re excited to share that unitQ is partnering with Helpshift, a premier in-app customer self-service platform for many of the world’s top mobile apps and games. 

With Helpshift’s in-app support and unitQ’s product quality monitoring solutions, customers now have the insights and data they need to quickly identify, quantify, and fix the most impactful quality issues across all sources, languages, platforms, and devices. This integration gives teams the power to turn quantitative user feedback from Helpshift and other feedback channels into actionable insights, helping companies improve their product quality, reduce churn, boost star ratings, and build great app experiences.

unitQ Monitor, our AI-enabled platform, consolidates feedback across multiple private and public channels – from Helpshift to Twitter, the Google Play Store to Stella Connect, classifying them into over 500 granular categories, which we call Quality Monitors, giving teams the data they need to make data-driven decisions about customer experience, engineering prioritizations, support allocations, and more. This is why category-leading brands like AppLovin, Chime, and Spotify utilize our monitoring platform to enhance their product’s quality and experience.

Helpshift + unitQ Benefits: Listen to what app-users are saying about your app in real-time

  • Consolidate feedback from Helpshift Issues and other feedback channels into a central repository, and use ML to help detect and troubleshoot the most impactful quality issues faster
  • Stay on top of product quality with real-time alerts of new and trending bugs and quality-related issues reported in any language, device, or platform.
  • Send user reviews, product issues, or quality trends to specific teams in your organization via Slack, Jira, or PagerDuty, making it easy to monitor what users are saying about your game or product in real-time.

Helpshift works with some of the largest mobile apps and games around the globe, serving billions of support interactions monthly. This new Helpshift and unitQ integration provides a window into product quality like never before and will allow customers to be proactive, resolve issues faster, and ultimately improve customer experience. 

To learn more about the unitQ and Helpshift integration book a demo here

Read the Helpshift blog about integration

Join unitQ and Helpshift at GDC! Visit us at booth #P1833 to get a demo of our solutions. Register today for Happy Player Happy Hour on Tuesday March 22 from 5PM – 8:30PM at Peacekeeper.