Today we’re excited to share that unitQ is partnering with Helpshift, a premier in-app customer self-service platform for many of the world’s top mobile apps and games.
With Helpshift’s in-app support and unitQ’s product quality monitoring solutions, customers now have the insights and data they need to quickly identify, quantify, and fix the most impactful quality issues across all sources, languages, platforms, and devices. This integration gives teams the power to turn quantitative user feedback from Helpshift and other feedback channels into actionable insights, helping companies improve their product quality, reduce churn, boost star ratings, and build great app experiences.
unitQ Monitor, our AI-enabled platform, consolidates feedback across multiple private and public channels – from Helpshift to Twitter, the Google Play Store to Stella Connect, classifying them into over 500 granular categories, which we call Quality Monitors, giving teams the data they need to make data-driven decisions about customer experience, engineering prioritizations, support allocations, and more. This is why category-leading brands like AppLovin, Chime, and Spotify utilize our monitoring platform to enhance their product’s quality and experience.
Helpshift works with some of the largest mobile apps and games around the globe, serving billions of support interactions monthly. This new Helpshift and unitQ integration provides a window into product quality like never before and will allow customers to be proactive, resolve issues faster, and ultimately improve customer experience.
To learn more about the unitQ and Helpshift integration book a demo here.
Read the Helpshift blog about integration.
Join unitQ and Helpshift at GDC! Visit us at booth #P1833 to get a demo of our solutions. Register today for Happy Player Happy Hour on Tuesday March 22 from 5PM – 8:30PM at Peacekeeper.