Airbnb

Recognized by users for outstanding digital experiences

Airbnb connects travelers with millions of unique stays and experiences in nearly every country. Browse, book, and manage trips — all from the app.

79Good

unitQ Score

Reflecting the proportion of users reporting a seamless experience.

What users love about Airbnb

The themes users mention most, drawn from 72,035 public reviews.

Ease of use

Share of positive mentions34%

Map-based browsing, clear pricing, and saved wishlists make trip planning feel enjoyable. Users say it's the travel app they always start with.

Features & functionality

Share of positive mentions14%

Filters, instant book, split payments, and host messaging make the end-to-end experience smooth. Everything lives in one place.

Customer support & service

Share of positive mentions14%

Responsive host communication and the resolution center provide reassurance. Users say it makes them comfortable booking unfamiliar properties.

What users are saying

Real reviews from real customers in 2025

“Easy to use, secure, and upfront pricing. Airbnb is the rental app I prefer!”

Google Play Store

“Love love love the details and community feel of it all. Easy to use, easy to find accommodations, and so far much more convenient than hotels, especially when traveling with large groups.”

Google Play Store

Get Airbnb

Airbnb connects travelers with over 5 million hosts across nearly every country, offering stays, local experiences, and on-demand services. The app lets users browse 8M+ rentals, book host-led experiences, and manage trip details—all in one place.

App Store Google Play