Uber

Recognized by users for outstanding digital experiences

Uber connects riders with drivers and couriers across transportation and delivery. Request rides, order food, and get packages delivered — all with upfront pricing and real-time tracking.

77Good

unitQ Score

Reflecting the proportion of users reporting a seamless experience.

What users love about Uber

The themes users mention most, drawn from 573,650 public reviews.

Customer support & service

Share of positive mentions41%

In-app issue resolution, trip adjustments, and live support options provide reassurance when things don't go as planned. Users say the safety tools help too.

Speed & convenience

Share of positive mentions10%

Quick pickups, accurate ETAs, and seamless switching between ride types keep users loyal. Requesting a ride takes seconds, and real-time tracking removes the guesswork.

Value & savings

Share of positive mentions9%

Upfront pricing, fare comparisons between ride types, and promotional credits come up often. Users appreciate knowing the cost before committing.

What users are saying

Real reviews from real customers in 2025

“The Uber app was very easy to use and my driver was awesome.”

Google Play Store

“App works now better than it ever has. Convenient rides, pretty much wherever you go. It's awesome.”

Google Play Store

Get Uber

Uber is a global platform connecting riders, drivers, and couriers across transportation and delivery. The Uber app offers a range of ride options with upfront pricing, advance booking, and safety features, alongside food, grocery, and package delivery.

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